The Happy Customer Channel
Customer Service Talk
Episodes
-
EP. 75 - Rob Finkelstein | Alumni Direct: Helping Athletes Build What's Next
April 24th, 2025 | 27 mins 51 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
What happens after the final whistle blows? In this episode of The Happy Customer Channel, we sit down with Rob Finkelstein, founder of Alumni Direct, to talk about how he's helping athletes transition from sports to business and life beyond the game.
-
EP. 74 - Renee & Roxanne Pasquarella | 70 Years of Frankie's Pizza
April 17th, 2025 | 40 mins 53 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode of The Happy Customer Channel, we sit down at Miami’s oldest pizzeria - Frankie’s Pizza - with Renee and Roxanne Pasquarella, the second-generation owners and daughters of founders Frank and Doreen Pasquarella.
-
EP. 73 - Ryan Finkelstein | Locked On Mets
April 10th, 2025 | 40 mins 10 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
Calling all New York Mets fans! In this episode of The Happy Customer Channel, we sit down with Ryan Finkelstein, host of Locked On Mets – the #1 daily podcast for everything New York Mets.
-
EP. 72 - Manning Sumner | NO DAYS OFF | The Big Dawgs: With Manning Sumner
March 26th, 2025 | 1 hr 1 min
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode, we sit down with Manning Sumner, Founder & CEO of Legacy Gyms and No Days Off Premium Water, to talk about his journey from being a high-level college football player to training professional athletes and scaling his own fitness business.
-
EP. 71 - Adam Jones | A Life in Baseball, Japan, & Beyond
March 14th, 2025 | 55 mins 39 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
Join us as we sit down with Adam Jones, 5X MLB All-Star, 4X Gold Glove Winner, and Silver Slugger, for an exclusive deep dive into his incredible baseball journey and life beyond the game.
-
EP. 70 - Derick G | Hip-hop, Storytelling & Digital Media
February 27th, 2025 | 53 mins 24 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
Join us for an exclusive conversation with Miami’s own creative powerhouse, Derick G!
-
EP. 69 - Noah Ohlsen, CrossFit Games Athlete | Happy But Hungry
February 20th, 2025 | 40 mins 22 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode, we sit down with Noah Ohlsen, a seasoned CrossFit Games athlete and fitness icon, to talk all things CrossFit, weightlifting, running, and training.
-
EP. 68 - Castrello "JJ" Goicoechea & Benny Bueno | Miami Jai Alai Legends
January 30th, 2025 | 1 hr 25 mins
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
Step into the world of Jai Alai, the fastest ball sport in the world, with two legends of the game - Castrello "JJ" Goicoechea and Benny Bueno.
-
EP. 67 - Jason Schlenker | Mastering the Art of Sales
January 23rd, 2025 | 24 mins 13 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode, we sit down with Jason Schlenker, the Executive Vice President of Inktel Contact Center Solutions, to dive deep into sales success, leadership, and building a winning sales team.
-
EP. 66 - Felipe Rodriguez | 2025 Tech-World Insights
December 19th, 2024 | 27 mins 4 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode of The Happy Customer Channel, we dive deep into the future of technology with Felipe Rodriguez, the Chief Technology Officer at Inktel. From blockchain to Willow, ChatGPT, OpenAI, and more, Felipe shares his expert insights on what lies ahead for the tech world in 2025.
-
EP. 65 - EJ Martinez | Subby's Subs & Power Pizzeria
December 5th, 2024 | 32 mins 25 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode, I sit down with EJ Martinez, the inspiring Founder of Subby’s Subs and Power Pizzeria in Miami, FL.
-
EP. 64 - Gale Sayers Nelson | Big Brothers Big Sisters of Miami
November 28th, 2024 | 21 mins 6 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode, we sit down with Gale Sayers Nelson, President and CEO of Big Brothers Big Sisters of Miami.
-
EP. 63 - Christopher Hunter | Beverage, Business, & Balance
November 14th, 2024 | 53 mins 11 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode, we dive into the entrepreneurial journey of Christopher Hunter, the Co-Founder and CEO of Koia.
-
EP. 62 - David W. McCombie, III | The Art of the Deal
November 7th, 2024 | 44 mins 30 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode of The Happy Customer Channel, we dive into the world of business strategy and middle-market success with David W. McCombie, III, the Founder & CEO of McCombie Group, LLC.
-
EP. 61 - David Schull | Life, Lessons, and Career Stories
October 31st, 2024 | 1 hr 16 mins
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode, we sit down with a David Schull, a Health Care PR Executive working with emerging biotech companies and leading a thriving sports-health PR practice for elite and professional athletes.
-
EP. 60 - Robert "Raven" Kraft | The Runner's Song
October 24th, 2024 | 39 mins 24 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode of The Happy Customer Channel, we sit down with Miami Beach legend, Robert “Raven” Kraft, a man known for his incredible running streak, passion for songwriting, and endless wisdom.