The Happy Customer Channel
Episode Archive
Episode Archive
90 episodes of The Happy Customer Channel since the first episode, which aired on October 6th, 2022.
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EP. 79 - Rudy Gil | From the Stage to the Soul
June 5th, 2025 | 58 mins 4 secs
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🎙️ From the Stage to the Soul | Rudy Gil of Secret Society – The Happy Customer Channel
In this episode, we sit down with Rudy Gil, the lead singer of Miami’s iconic 1980s freestyle band Secret Society. -
EP. 78 - Matthew Hertz | Tariffs, Trade & DTC: What Brands Must Know in 2025
May 29th, 2025 | 17 mins 40 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
How are today’s shifting tariffs and global trade dynamics affecting your supply chain? In this episode of The Happy Customer Channel, we sit down with Matthew Hertz, CEO and Founder of Third Person, to make sense of the latest changes hitting the logistics world.
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EP. 77 - Randall Bailey | The Knock-Out King
May 22nd, 2025 | 52 mins 10 secs
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Step into the ring with Randall Bailey, the KO King himself and former IBF Welterweight Champion, as he tells it like it is—no gloves on. 🥊
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EP. 76 - Coach Jim Larrañaga | Inside the Game with Coach Larrañaga
May 8th, 2025 | 44 mins 10 secs
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In this episode of The Happy Customer Channel, we sit down with legendary University of Miami Head Coach Jim Larrañaga for an in-depth conversation on leadership, legacy, and the business of college basketball.
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EP. 75 - Rob Finkelstein | Alumni Direct: Helping Athletes Build What's Next
April 24th, 2025 | 27 mins 51 secs
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What happens after the final whistle blows? In this episode of The Happy Customer Channel, we sit down with Rob Finkelstein, founder of Alumni Direct, to talk about how he's helping athletes transition from sports to business and life beyond the game.
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EP. 74 - Renee & Roxanne Pasquarella | 70 Years of Frankie's Pizza
April 17th, 2025 | 40 mins 53 secs
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In this episode of The Happy Customer Channel, we sit down at Miami’s oldest pizzeria - Frankie’s Pizza - with Renee and Roxanne Pasquarella, the second-generation owners and daughters of founders Frank and Doreen Pasquarella.
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EP. 73 - Ryan Finkelstein | Locked On Mets
April 10th, 2025 | 40 mins 10 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
Calling all New York Mets fans! In this episode of The Happy Customer Channel, we sit down with Ryan Finkelstein, host of Locked On Mets – the #1 daily podcast for everything New York Mets.
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EP. 72 - Manning Sumner | NO DAYS OFF | The Big Dawgs: With Manning Sumner
March 26th, 2025 | 1 hr 1 min
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In this episode, we sit down with Manning Sumner, Founder & CEO of Legacy Gyms and No Days Off Premium Water, to talk about his journey from being a high-level college football player to training professional athletes and scaling his own fitness business.
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EP. 71 - Adam Jones | A Life in Baseball, Japan, & Beyond
March 14th, 2025 | 55 mins 39 secs
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Join us as we sit down with Adam Jones, 5X MLB All-Star, 4X Gold Glove Winner, and Silver Slugger, for an exclusive deep dive into his incredible baseball journey and life beyond the game.
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EP. 70 - Derick G | Hip-hop, Storytelling & Digital Media
February 27th, 2025 | 53 mins 24 secs
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Join us for an exclusive conversation with Miami’s own creative powerhouse, Derick G!
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EP. 69 - Noah Ohlsen, CrossFit Games Athlete | Happy But Hungry
February 20th, 2025 | 40 mins 22 secs
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In this episode, we sit down with Noah Ohlsen, a seasoned CrossFit Games athlete and fitness icon, to talk all things CrossFit, weightlifting, running, and training.
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EP. 68 - Castrello "JJ" Goicoechea & Benny Bueno | Miami Jai Alai Legends
January 30th, 2025 | 1 hr 25 mins
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Step into the world of Jai Alai, the fastest ball sport in the world, with two legends of the game - Castrello "JJ" Goicoechea and Benny Bueno.
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EP. 67 - Jason Schlenker | Mastering the Art of Sales
January 23rd, 2025 | 24 mins 13 secs
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In this episode, we sit down with Jason Schlenker, the Executive Vice President of Inktel Contact Center Solutions, to dive deep into sales success, leadership, and building a winning sales team.
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EP. 66 - Felipe Rodriguez | 2025 Tech-World Insights
December 19th, 2024 | 27 mins 4 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this episode of The Happy Customer Channel, we dive deep into the future of technology with Felipe Rodriguez, the Chief Technology Officer at Inktel. From blockchain to Willow, ChatGPT, OpenAI, and more, Felipe shares his expert insights on what lies ahead for the tech world in 2025.
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EP. 65 - EJ Martinez | Subby's Subs & Power Pizzeria
December 5th, 2024 | 32 mins 25 secs
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In this episode, I sit down with EJ Martinez, the inspiring Founder of Subby’s Subs and Power Pizzeria in Miami, FL.
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EP. 64 - Gale Sayers Nelson | Big Brothers Big Sisters of Miami
November 28th, 2024 | 21 mins 6 secs
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In this episode, we sit down with Gale Sayers Nelson, President and CEO of Big Brothers Big Sisters of Miami.