The Happy Customer Channel
Customer Service Talk
Episodes
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EP. 91 - Cristian Lopez Diaz | The Battle Against Retail Crime: ALTO USA
October 23rd, 2025 | 30 mins 33 secs
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In this episode, we dive deep into the escalating issue of retail theft with Cristian Lopez Diaz from ALTO USA.
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EP. 90 - Jared Doerfler | Passion to Putter: The Story Behind Hanna Golf
October 16th, 2025 | 28 mins 50 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
Building a Putter Business from Scratch: Jared Doerfler's Entrepreneurial Journey
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EP. 89 - Monkey Morales: Unmasking the Cuban Legend | Sean Oliver and Ricardo Morales Jr.
October 2nd, 2025 | 1 hr 53 mins
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Ricardo “Monkey” Morales was no ordinary man. A Cuban exile turned CIA operative, arms dealer, and alleged drug smuggler, Morales lived a life that blended James Bond, Scarface, and Rambo. In this episode, we sit down with Sean Oliver and Ricardo Morales Jr., co-authors of the new book Monkey Morales, to uncover the secrets, scandals, and chaos that defined this controversial figure.
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EP. 88 – Dan Arriola | Building Your Destiny Through Sales & Mindset
September 25th, 2025 | 25 mins 52 secs
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In this week’s episode, Dan Arriola joins The Daily Edge Podcast at their studio for an exciting conversation on sales, entrepreneurship, and the mindset required for success. 🚀
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EP. 87 - John DiJulius | How World-Class Service Builds World-Class Companies
September 11th, 2025 | 42 mins 39 secs
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In this episode, we sit down with John DiJulius, internationally recognized customer service expert, entrepreneur, author, and keynote speaker, to explore how exceptional service and strong relationships are the true keys to business success.
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EP. 86 - Iman Jalali | Building Deals, Building Success
September 4th, 2025 | 58 mins 23 secs
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In this episode, Building Deals, Building Success, we sit down with real estate investor and business advisor Iman Jalali to explore what it really takes to achieve long-term success in business and investing.
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EP. 85 - Aakash Shah and Sonny Goyal | Private Equity Uncorked
August 28th, 2025 | 57 mins 35 secs
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What really happens when you take a family business and sell it to private equity? In this episode of The Happy Customer Channel, we pour a 20-year-old Bordeaux and sit down with longtime friends Aakash Shah and Sonny Goyal to talk about their journeys from family business owners to private equity veterans.
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EP. 84 - Frank Judd | Fashion Forecast
August 7th, 2025 | 17 mins 32 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
🎙️ Frank Judd is back! In this episode of The Happy Customer Channel, we dive into the hottest summer fashion trends, what’s happening inside major fashion houses, and which designers are making waves.
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EP. 83 - Steve Nudelberg | Moving the Needle
July 31st, 2025 | 55 mins 43 secs
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In this high-energy episode, we sit down with Steve Nudelberg — sales strategist, coach, speaker, and author of Confessions of a Serial Salesman — to dive deep into what real sales is all about.
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EP. 82 - King Tetrus | The Rise of King Tetrus
July 17th, 2025 | 1 hr 19 mins
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In this episode of The Happy Customer Channel, we sit down with Miami-based hip-hop artist King Tetrus for an inspiring, unfiltered conversation about music, hustle, and purpose. 🎧🔥
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EP. 81 - Sergio Rodriguez | BKFC: No Gloves, No Limits - Bare Knuckle Fighting Championship
July 10th, 2025 | 40 mins 31 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
In this exciting new episode, we welcome back Sergio Rodriguez, official representative of Bare Knuckle Fighting Championship (BKFC), for a deep dive into the fast-growing world of bare knuckle combat sports.
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EP. 80 - Dr. Carlos De La Hoz, Neomedicine Institute | Should You Be Storing Stem Cells?
June 12th, 2025 | 29 mins 8 secs
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In this episode, we sit down with Dr. Carlos De La Hoz, an alternative holistic medical doctor specializing in regenerative medicine and stem cell therapy.
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EP. 79 - Rudy Gil | From the Stage to the Soul
June 5th, 2025 | 58 mins 4 secs
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🎙️ From the Stage to the Soul | Rudy Gil of Secret Society – The Happy Customer Channel
In this episode, we sit down with Rudy Gil, the lead singer of Miami’s iconic 1980s freestyle band Secret Society. -
EP. 78 - Matthew Hertz | Tariffs, Trade & DTC: What Brands Must Know in 2025
May 29th, 2025 | 17 mins 40 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, the happy customer channel, the happy customer podcast
How are today’s shifting tariffs and global trade dynamics affecting your supply chain? In this episode of The Happy Customer Channel, we sit down with Matthew Hertz, CEO and Founder of Third Person, to make sense of the latest changes hitting the logistics world.
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EP. 77 - Randall Bailey | The Knock-Out King
May 22nd, 2025 | 52 mins 10 secs
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Step into the ring with Randall Bailey, the KO King himself and former IBF Welterweight Champion, as he tells it like it is—no gloves on. 🥊
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EP. 76 - Coach Jim Larrañaga | Inside the Game with Coach Larrañaga
May 8th, 2025 | 44 mins 10 secs
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In this episode of The Happy Customer Channel, we sit down with legendary University of Miami Head Coach Jim Larrañaga for an in-depth conversation on leadership, legacy, and the business of college basketball.