The Happy Customer Channel
Customer Service Talk
Episodes
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Episode 104: Why Most Salespeople Fail (And How Top Performers Win)
April 8th, 2026 | 39 mins 11 secs
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In this episode of The Happy Customer Channel, we sit down with Marc Nudelberg — performance coach, sales expert, and former Division 1 college football coach — to break down the mindset top performers use to win in sales, business, & life.
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EP. 103 - It's All About Relationships | Eddy Arriola
March 25th, 2026 | 29 mins 32 secs
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On this episode of The Happy Customer Channel, I sit down with a very special guest—my brother, Eddy Arriola—to dive into his new book, “It’s All About Relationships: Mastering the Art of Relational Leadership.”
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EP. 102 - Navigating the Shopify Ecosystem: Tips and Strategies | Benson Sung
March 11th, 2026 | 22 mins 43 secs
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In this episode, Dan sits down with Ben from D2C Design to break down practical strategies for growing an e-commerce brand and improving online sales.
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EP. 101 - From Text to Talk: Industry Insights on Chicago Real Estate | Iman Jalali
March 4th, 2026 | 23 mins 4 secs
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In a “Text to Talk” conversation, Dan reunites with Chicago real estate investor and Chicago native Iman Jalali to unpack why he’s bullish on Chicago multifamily despite recent Sunbelt dominance.
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EP. 100 - From the Outhouse to the Penthouse | Hall of Famer Larry Little
February 25th, 2026 | 47 mins 34 secs
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In this 100th episode special, we sit down with Miami Dolphins legend and Pro Football Hall of Famer Larry Little—a key member of the 1972 undefeated Dolphins and one of the greatest offensive linemen to ever do it.
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EP. 99 - The Real Rules of Business | Culture, Hiring, Money & Time
February 12th, 2026 | 17 mins 14 secs
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Real questions. Real answers. Real rules of business.
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EP. 98 - The Overlooked Greats | Sam Zemurray, Red McCombs, and Brad Jacobs
January 29th, 2026 | 10 mins 52 secs
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The loudest names don’t always win. In this episode, we explore The Overlooked Greats — Sam Zemurray, Red McCombs, and Brad Jacobs — and how these entrepreneurs quietly built massive empires through timing, systems, and execution.
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EP. 97 - Grant Miller | Miami's Pulse: News and Narratives
January 15th, 2026 | 50 mins 5 secs
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It’s 2026 and we needed some energy—so we brought in Grant Miller of Miami Community Newspapers for a fast, funny, and surprisingly deep conversation about what makes Miami… Miami.
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EP. 96 - Jose Alvarado | The CX North Star
January 6th, 2026 | 29 mins 48 secs
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In this episode of The Happy Customer Channel, Guest Host Erwin Jacobo (Director of Business Development at Inktel Contact Center Solutions) sits down with Jose Alvarado—born in El Salvador, raised in Atlanta, and now a senior leader in vendor outsourcing at the world’s largest home improvement retailer—to talk about what truly drives great customer experience.
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EP. 95 | The Best of 2025 Super Cut
December 29th, 2025 | 25 mins 23 secs
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This 25-minute super cut brings together the most powerful moments from The Happy Customer Channel in 2025.
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EP. 94 - Ken Shamrock | The Unyielding Spirit
December 18th, 2025 | 1 hr 39 mins
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Dive deep into the riveting career of Ken Shamrock, the world's most dangerous man, as he shares his tumultuous childhood, rise to MMA stardom, transition to WWE, and the creation of his legendary Lion's Den.
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EP. 93 - Jamie Huff | Navigating Business Acquisitions
December 11th, 2025 | 32 mins 11 secs
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In this episode, Jamie Huff, President of RoomReady, shares his journey from a stable corporate career to leading a successful turnaround at RoomReady.
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EP. 92 - David Wasilewski | From Spanx to Modern Ventures
December 4th, 2025 | 58 mins 41 secs
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In this episode, Dan welcomes his friend David Wasilewski, an entrepreneur known for his success with Spanx and other ventures.
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EP. 91 - Cristian Lopez Diaz | The Battle Against Retail Crime: ALTO USA
October 23rd, 2025 | 30 mins 33 secs
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In this episode, we dive deep into the escalating issue of retail theft with Cristian Lopez Diaz from ALTO USA.
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EP. 90 - Jared Doerfler | Passion to Putter: The Story Behind Hanna Golf
October 16th, 2025 | 28 mins 50 secs
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Building a Putter Business from Scratch: Jared Doerfler's Entrepreneurial Journey
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EP. 89 - Monkey Morales: Unmasking the Cuban Legend | Sean Oliver and Ricardo Morales Jr.
October 2nd, 2025 | 1 hr 53 mins
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Ricardo “Monkey” Morales was no ordinary man. A Cuban exile turned CIA operative, arms dealer, and alleged drug smuggler, Morales lived a life that blended James Bond, Scarface, and Rambo. In this episode, we sit down with Sean Oliver and Ricardo Morales Jr., co-authors of the new book Monkey Morales, to uncover the secrets, scandals, and chaos that defined this controversial figure.