The Happy Customer Channel

Episode 107: She Was Homeless at 12—Now She’s Fixing the System

May 13th, 2026  |  32 mins 19 secs

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She Was Homeless at 12—Now She’s Fixing the System

At 12 years old, Katie Goar was living in a tent with her family. Today, she helps lead and improve housing systems across the United States. In this episode, she breaks down the reality of homelessness, what people get wrong, and what it actually takes to solve it at scale.

Episode 106: Why Buying a Business Beats Starting One

April 29th, 2026  |  37 mins 22 secs

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Nick Molina returns to break down why buying a business might be the smartest path to entrepreneurship today. After building and selling companies across multiple industries, Nick shifted into acquisition—and the results speak for themselves.

105: The Real Reason You’re Not Closing Deals

April 15th, 2026  |  24 mins 40 secs

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Claire Frenkel went from coaching Division 1 athletes at the University of Miami to commanding rooms as a licensed auctioneer—and the transition reveals a lot about sales, confidence, and human behavior.

Episode 104: Why Most Salespeople Fail (And How Top Performers Win)

April 8th, 2026  |  39 mins 11 secs

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In this episode of The Happy Customer Channel, we sit down with Marc Nudelberg — performance coach, sales expert, and former Division 1 college football coach — to break down the mindset top performers use to win in sales, business, & life.

EP. 103 - It's All About Relationships | Eddy Arriola

March 25th, 2026  |  29 mins 32 secs

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On this episode of The Happy Customer Channel, I sit down with a very special guest—my brother, Eddy Arriola—to dive into his new book, “It’s All About Relationships: Mastering the Art of Relational Leadership.”

EP. 102 - Navigating the Shopify Ecosystem: Tips and Strategies | Benson Sung

March 11th, 2026  |  22 mins 43 secs

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In this episode, Dan sits down with Ben from D2C Design to break down practical strategies for growing an e-commerce brand and improving online sales.

EP. 101 - From Text to Talk: Industry Insights on Chicago Real Estate | Iman Jalali

March 4th, 2026  |  23 mins 4 secs

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In a “Text to Talk” conversation, Dan reunites with Chicago real estate investor and Chicago native Iman Jalali to unpack why he’s bullish on Chicago multifamily despite recent Sunbelt dominance.

EP. 100 - From the Outhouse to the Penthouse | Hall of Famer Larry Little

February 25th, 2026  |  47 mins 34 secs

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In this 100th episode special, we sit down with Miami Dolphins legend and Pro Football Hall of Famer Larry Little—a key member of the 1972 undefeated Dolphins and one of the greatest offensive linemen to ever do it.

EP. 99 - The Real Rules of Business | Culture, Hiring, Money & Time

February 12th, 2026  |  17 mins 14 secs

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Real questions. Real answers. Real rules of business.

EP. 98 - The Overlooked Greats | Sam Zemurray, Red McCombs, and Brad Jacobs

January 29th, 2026  |  10 mins 52 secs

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The loudest names don’t always win. In this episode, we explore The Overlooked Greats — Sam Zemurray, Red McCombs, and Brad Jacobs — and how these entrepreneurs quietly built massive empires through timing, systems, and execution.

EP. 97 - Grant Miller | Miami's Pulse: News and Narratives

January 15th, 2026  |  50 mins 5 secs

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It’s 2026 and we needed some energy—so we brought in Grant Miller of Miami Community Newspapers for a fast, funny, and surprisingly deep conversation about what makes Miami… Miami.

EP. 96 - Jose Alvarado | The CX North Star

January 6th, 2026  |  29 mins 48 secs

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In this episode of The Happy Customer Channel, Guest Host Erwin Jacobo (Director of Business Development at Inktel Contact Center Solutions) sits down with Jose Alvarado—born in El Salvador, raised in Atlanta, and now a senior leader in vendor outsourcing at the world’s largest home improvement retailer—to talk about what truly drives great customer experience.

EP. 95 | The Best of 2025 Super Cut

December 29th, 2025  |  25 mins 23 secs

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This 25-minute super cut brings together the most powerful moments from The Happy Customer Channel in 2025.

EP. 94 - Ken Shamrock | The Unyielding Spirit

December 18th, 2025  |  1 hr 39 mins

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Dive deep into the riveting career of Ken Shamrock, the world's most dangerous man, as he shares his tumultuous childhood, rise to MMA stardom, transition to WWE, and the creation of his legendary Lion's Den.

EP. 93 - Jamie Huff | Navigating Business Acquisitions

December 11th, 2025  |  32 mins 11 secs

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In this episode, Jamie Huff, President of RoomReady, shares his journey from a stable corporate career to leading a successful turnaround at RoomReady.

EP. 92 - David Wasilewski | From Spanx to Modern Ventures

December 4th, 2025  |  58 mins 41 secs

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In this episode, Dan welcomes his friend David Wasilewski, an entrepreneur known for his success with Spanx and other ventures.