The Happy Customer Channel

EP. 111 – Seth Levit | How Leaders Build Winning Cultures | Miami Dolphins

July 8th, 2026  |  49 mins 55 secs

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What makes a winning culture?

In this episode of The Happy Customer Channel, Dan Arriola sits down with Seth Levit, Executive Director of the Jason Taylor Foundation, former Miami Dolphins Media Relations Coordinator, and co-host of the acclaimed Fish Tank Podcast: Miami Dolphins Tales From The Deep.

EP. 110 - James Oyola | The Customer Service Playbook Behind FIFA's World Cup

June 24th, 2026  |  22 mins 46 secs

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In this episode of The Happy Customer Channel, we sit down with James Oyola, Customer Service Supervisor at FIFA, author of The Helpful Leader, and host of The Helpful Leader Podcast, to discuss the enormous customer experience operation behind the 2026 FIFA World Cup.

Episode 109: Why Every Beverage Brand Is Changing Right Now | Ex-PepsiCo Executive Explains

June 10th, 2026  |  33 mins 6 secs

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Former PepsiCo executive Rich Rodríguez-Mahé joins The Happy Customer Channel for a deep dive into the rapidly changing world of beverages, snacks, health trends, and consumer behavior.

Episode 108: Inside Miami’s Football Mecca: The Untold Story of Traz Powell Stadium

May 27th, 2026  |  38 mins 15 secs

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Miami football isn’t just a sport — it’s culture. In this episode, filmmaker Nicanson Guerrier joins The Happy Customer Channel to talk about his documentary “The Mecca”, a film centered around the legendary Traz Powell Stadium in Miami, Florida. From Teddy Bridgewater and Santana Moss to Northwestern vs. Central rivalries, Nicanson explains why South Florida football produces greatness unlike anywhere else in the world.

Episode 107: She Was Homeless at 12—Now She’s Fixing the System

May 13th, 2026  |  32 mins 19 secs

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She Was Homeless at 12—Now She’s Fixing the System

At 12 years old, Katie Goar was living in a tent with her family. Today, she helps lead and improve housing systems across the United States. In this episode, she breaks down the reality of homelessness, what people get wrong, and what it actually takes to solve it at scale.

Episode 106: Why Buying a Business Beats Starting One

April 29th, 2026  |  37 mins 22 secs

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Nick Molina returns to break down why buying a business might be the smartest path to entrepreneurship today. After building and selling companies across multiple industries, Nick shifted into acquisition—and the results speak for themselves.

105: The Real Reason You’re Not Closing Deals

April 15th, 2026  |  24 mins 40 secs

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Claire Frenkel went from coaching Division 1 athletes at the University of Miami to commanding rooms as a licensed auctioneer—and the transition reveals a lot about sales, confidence, and human behavior.

Episode 104: Why Most Salespeople Fail (And How Top Performers Win)

April 8th, 2026  |  39 mins 11 secs

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In this episode of The Happy Customer Channel, we sit down with Marc Nudelberg — performance coach, sales expert, and former Division 1 college football coach — to break down the mindset top performers use to win in sales, business, & life.

EP. 103 - It's All About Relationships | Eddy Arriola

March 25th, 2026  |  29 mins 32 secs

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On this episode of The Happy Customer Channel, I sit down with a very special guest—my brother, Eddy Arriola—to dive into his new book, “It’s All About Relationships: Mastering the Art of Relational Leadership.”

EP. 102 - Navigating the Shopify Ecosystem: Tips and Strategies | Benson Sung

March 11th, 2026  |  22 mins 43 secs

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In this episode, Dan sits down with Ben from D2C Design to break down practical strategies for growing an e-commerce brand and improving online sales.

EP. 101 - From Text to Talk: Industry Insights on Chicago Real Estate | Iman Jalali

March 4th, 2026  |  23 mins 4 secs

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In a “Text to Talk” conversation, Dan reunites with Chicago real estate investor and Chicago native Iman Jalali to unpack why he’s bullish on Chicago multifamily despite recent Sunbelt dominance.

EP. 100 - From the Outhouse to the Penthouse | Hall of Famer Larry Little

February 25th, 2026  |  47 mins 34 secs

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In this 100th episode special, we sit down with Miami Dolphins legend and Pro Football Hall of Famer Larry Little—a key member of the 1972 undefeated Dolphins and one of the greatest offensive linemen to ever do it.

EP. 99 - The Real Rules of Business | Culture, Hiring, Money & Time

February 12th, 2026  |  17 mins 14 secs

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Real questions. Real answers. Real rules of business.

EP. 98 - The Overlooked Greats | Sam Zemurray, Red McCombs, and Brad Jacobs

January 29th, 2026  |  10 mins 52 secs

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The loudest names don’t always win. In this episode, we explore The Overlooked Greats — Sam Zemurray, Red McCombs, and Brad Jacobs — and how these entrepreneurs quietly built massive empires through timing, systems, and execution.

EP. 97 - Grant Miller | Miami's Pulse: News and Narratives

January 15th, 2026  |  50 mins 5 secs

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It’s 2026 and we needed some energy—so we brought in Grant Miller of Miami Community Newspapers for a fast, funny, and surprisingly deep conversation about what makes Miami… Miami.

EP. 96 - Jose Alvarado | The CX North Star

January 6th, 2026  |  29 mins 48 secs

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In this episode of The Happy Customer Channel, Guest Host Erwin Jacobo (Director of Business Development at Inktel Contact Center Solutions) sits down with Jose Alvarado—born in El Salvador, raised in Atlanta, and now a senior leader in vendor outsourcing at the world’s largest home improvement retailer—to talk about what truly drives great customer experience.