The Happy Customer Channel

EP. 1 - Aurelio Giordano of Ace World Travel | A Great Customization Experience

October 6th, 2022  |  25 mins 12 secs

customer experience, customer journey, customer service, customer success, customer support, customize, happy customer, sales, travel, travel booking

Learn tips and trade secrets from award-winning travel agent and travel agency owner Aurelio Giordano from Ace World Travel. In this discussion, we learn how to customize the product to the customer's desires and how to react when things go wrong. What questions do you ask and how do you meet and then exceed your customer's expectations.