The Happy Customer Channel

EP. 11 - Staff Sgt. Sarah Ralph of the U.S. Marine Corps | Recruiting for the U.S. Marine Corps

April 5th, 2023  |  31 mins 46 secs

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Looking to join the U.S. Marine Corps, but not sure where to start? In this interview, we chat with a seasoned Marine, who shares valuable insights and tips for those considering a career in the military. From how to research job opportunities within the U.S. Marine Corps, to tips for preparing for the ASVAB standardized test, this interview covers all the bases. Plus, learn about the different roles and opportunities available within the Marines, beyond the typical infantry stereotypes. Whether you're a woman considering a male-dominated field or just feeling nervous about taking the first step, this interview is a must-watch for anyone interested in joining the Marines.

EP. 10 - Sergio Rodriguez of Bare Knuckle Fighting Championship | Building a Combat Sports Brand

March 8th, 2023  |  34 mins 29 secs

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In this episode of The Happy Customer Channel, host Dan Arriola, President of Inktel Contact Center Solutions, sits down with Sergio Rodriguez, a representative from the Bare Knuckle Fighting Championship, to discuss their unique approach to customer satisfaction. With a focus on transparency and accountability, BKFC has quickly become a fan favorite in the combat sports industry.

EP. 9 - Amit Jagwani of Extreme Reach Payroll Solutions | Financing in Film & TV Production

February 22nd, 2023  |  29 mins 22 secs

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Veteran Film & TV finance executive Amit Jagwai speaks to customer service "expert" Gio Pucinni about the ins and outs of having production companies, their crews, and big-name brand executives as customers. Deciding where to shoot a film, series, or commercial affects the bottom line tremendously, and navigating those logistics creates complexity on top of an already complex production plan. Learn how financial decisions and the role of production accountant is not something taught in school, but a craft onto itself that is essential to every production around the world.

EP. 8 - Abel Sanchez of Miami Stadium | Building an Authentic Brand

February 9th, 2023  |  25 mins 13 secs

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Learn how Abel Sanchez built a following and loyal customer base for his apparel company after launching @miamistadium on Instagram, which featured in the beginning photos and tidbits on Miami culture. He sits down with Inktel President Dan Arriola to discuss the history of Miami, the Miami Stadium and its area, and how the Instagram community turned into a customer base.

EP. 7 - Tarek Moaz | Managing a Global Customer Service Workforce

February 1st, 2023  |  31 mins 7 secs

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More and more of the customer experience is being part of a global community of support agents. Is culture, language, and other differences a challenge or is it becoming less of an issue in particular countries? Tarek Moaz has over 20 years of experience with global call centers in various industries and sits down with Gio Puccini to discuss what those operations are like today and into the future.

EP. 6 - Brandon Okpalobi of DIBIA Athletic/Dibia DREAM | Entrepreneurship in STEM/STEAM & Community

January 25th, 2023  |  33 mins 25 secs

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Brandon Okpalobi runs 3 organizations meant to teach and empower our community's youth. He is the CEO at DIBIA Athletic, Founder of Dibia DREAM, President of Siyanse and Hands-On STEM Host for Discovery Education. How did each organization, which each has different types of customers, take off and prosper? Brandon sits down with Gio Puccini to discuss how he convinced his customers to believe in him and his vision of helping the youth of today.

EP. 5 - Erwin Jacobo of Inktel/Buena Vista Creative | Sales, Sports, & Client Satisfaction

January 11th, 2023  |  35 mins 38 secs

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What does Sales, Sports, and Client Satisfaction have to do with each other? A lot more than you think. Listen to Erwin Jacobo explain how the lessons he's learned as a former professional baseball player trickle into his current role as a client satisfaction and business development director who handles some of the biggest brands in the world.

EP. 4 - Ramon Martinez of Marriott Vacations Worldwide | Managing Customers In 24/7 Hospitality

November 30th, 2022  |  20 mins 5 secs

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In a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to the customer who may need different things depending on the time of day.

About The Happy Customer Channel:
The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
For more information, please visit:
https://thehappycustomerchannel.com

EP. 3 - David Finley of SPS Worldwide | Luxury Clients

November 9th, 2022  |  16 mins 48 secs

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Learn what it's like working with luxury brand clients with industry veteran David Finley of SPS Worldwide. They produce many of the storefront and retail displays for luxury fashion brands in New York, Miami, Los Angeles and all over the world.

EP. 2 - Al D'Amico | How to deal with $htty Customers

October 13th, 2022  |  22 mins 50 secs

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How do you deal with customers who are being difficult? Learn tips and trade secrets from customer service representative Al D'Amico who has worked customer service for brands like American Express and The W Hotel. Bathtub filled with chocolate? Actresses who want to meet a panda in China? How do you deal with customers who want everything and want it now?

EP. 1 - Aurelio Giordano of Ace World Travel | A Great Customization Experience

October 6th, 2022  |  25 mins 12 secs

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Learn tips and trade secrets from award-winning travel agent and travel agency owner Aurelio Giordano from Ace World Travel. In this discussion, we learn how to customize the product to the customer's desires and how to react when things go wrong. What questions do you ask and how do you meet and then exceed your customer's expectations.