EP. 4 - Ramon Martinez of Marriott Vacations Worldwide | Managing Customers In 24/7 Hospitality

In a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to the customer who may need different things depending on the time of day.

About The Happy Customer Channel:
The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
For more information, please visit:
https://thehappycustomerchannel.com