The Happy Customer Channel
Customer Service Talk
Displaying Episode 91 - 100 of 101 in total of The Happy Customer Channel with the tag “cx podcast”.
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EP. 14 - Luis Gonzalez of The City of West Palm Beach Fire Rescue | Customer Service to Firefighting
April 27th, 2023 | 38 mins 3 secs
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Luis Gonzalez, a Firefighter for The City of West Palm Beach, joins us on The Happy Customer Channel.
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EP. 13 - Ajay Goel of GMass | Email Marketing & Customer Acquisition
April 20th, 2023 | 32 mins 52 secs
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On this episode we sit down with our good friend Ajay Goel, Founder of GMass.
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EP. 12 - Austin Kreinz of Atomix Logistics | Third-Party Logistics Keys to Success
April 12th, 2023 | 47 mins 11 secs
3pl, best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, logistics, the happy customer channel, the happy customer podcast, third-party logistics
Austin Kreinz is the Founder and CEO of Atomix Logistics, a Third-Party Logistics Provider. In this insightful episode, Austin opens up about Atomix business, technology, operation and customer innovation and keys to being successful in the 3PL industry.
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EP. 11 - Staff Sgt. Sarah Ralph of the U.S. Marine Corps | Recruiting for the U.S. Marine Corps
April 5th, 2023 | 31 mins 46 secs
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Looking to join the U.S. Marine Corps, but not sure where to start? In this interview, we chat with a seasoned Marine, who shares valuable insights and tips for those considering a career in the military. From how to research job opportunities within the U.S. Marine Corps, to tips for preparing for the ASVAB standardized test, this interview covers all the bases. Plus, learn about the different roles and opportunities available within the Marines, beyond the typical infantry stereotypes. Whether you're a woman considering a male-dominated field or just feeling nervous about taking the first step, this interview is a must-watch for anyone interested in joining the Marines.
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EP. 10 - Sergio Rodriguez of Bare Knuckle Fighting Championship | Building a Combat Sports Brand
March 8th, 2023 | 34 mins 29 secs
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In this episode of The Happy Customer Channel, host Dan Arriola, President of Inktel Contact Center Solutions, sits down with Sergio Rodriguez, a representative from the Bare Knuckle Fighting Championship, to discuss their unique approach to customer satisfaction. With a focus on transparency and accountability, BKFC has quickly become a fan favorite in the combat sports industry.
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EP. 9 - Amit Jagwani of Extreme Reach Payroll Solutions | Financing in Film & TV Production
February 22nd, 2023 | 29 mins 22 secs
best customer service podcasts, customer experience podcast, customer service podcast, cx podcast, entertainment, film industry, finance, happy customer channel podcast, movies, production budget, the happy customer channel, the happy customer podcast
Veteran Film & TV finance executive Amit Jagwai speaks to customer service "expert" Gio Pucinni about the ins and outs of having production companies, their crews, and big-name brand executives as customers. Deciding where to shoot a film, series, or commercial affects the bottom line tremendously, and navigating those logistics creates complexity on top of an already complex production plan. Learn how financial decisions and the role of production accountant is not something taught in school, but a craft onto itself that is essential to every production around the world.
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EP. 8 - Abel Sanchez of Miami Stadium | Building an Authentic Brand
February 9th, 2023 | 25 mins 13 secs
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Learn how Abel Sanchez built a following and loyal customer base for his apparel company after launching @miamistadium on Instagram, which featured in the beginning photos and tidbits on Miami culture. He sits down with Inktel President Dan Arriola to discuss the history of Miami, the Miami Stadium and its area, and how the Instagram community turned into a customer base.
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EP. 7 - Tarek Moaz | Managing a Global Customer Service Workforce
February 1st, 2023 | 31 mins 7 secs
best customer service podcasts, call center, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, international, international work force, tarek moaz, the happy customer channel, the happy customer podcast, ultatel
More and more of the customer experience is being part of a global community of support agents. Is culture, language, and other differences a challenge or is it becoming less of an issue in particular countries? Tarek Moaz has over 20 years of experience with global call centers in various industries and sits down with Gio Puccini to discuss what those operations are like today and into the future.
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EP. 6 - Brandon Okpalobi of DIBIA Athletic/Dibia DREAM | Entrepreneurship in STEM/STEAM & Community
January 25th, 2023 | 33 mins 25 secs
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Brandon Okpalobi runs 3 organizations meant to teach and empower our community's youth. He is the CEO at DIBIA Athletic, Founder of Dibia DREAM, President of Siyanse and Hands-On STEM Host for Discovery Education. How did each organization, which each has different types of customers, take off and prosper? Brandon sits down with Gio Puccini to discuss how he convinced his customers to believe in him and his vision of helping the youth of today.
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EP. 5 - Erwin Jacobo of Inktel/Buena Vista Creative | Sales, Sports, & Client Satisfaction
January 11th, 2023 | 35 mins 38 secs
best customer service podcasts, client satisfaction, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, sales, sports, the happy customer channel, the happy customer podcast
What does Sales, Sports, and Client Satisfaction have to do with each other? A lot more than you think. Listen to Erwin Jacobo explain how the lessons he's learned as a former professional baseball player trickle into his current role as a client satisfaction and business development director who handles some of the biggest brands in the world.