The Happy Customer Channel

EP. 4 - Ramon Martinez of Marriott Vacations Worldwide | Managing Customers In 24/7 Hospitality

November 30th, 2022  |  20 mins 5 secs

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In a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to the customer who may need different things depending on the time of day.

About The Happy Customer Channel:
The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
For more information, please visit:
https://thehappycustomerchannel.com

EP. 3 - David Finley of SPS Worldwide | Luxury Clients

November 9th, 2022  |  16 mins 48 secs

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Learn what it's like working with luxury brand clients with industry veteran David Finley of SPS Worldwide. They produce many of the storefront and retail displays for luxury fashion brands in New York, Miami, Los Angeles and all over the world.

EP. 2 - Al D'Amico | How to deal with $htty Customers

October 13th, 2022  |  22 mins 50 secs

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How do you deal with customers who are being difficult? Learn tips and trade secrets from customer service representative Al D'Amico who has worked customer service for brands like American Express and The W Hotel. Bathtub filled with chocolate? Actresses who want to meet a panda in China? How do you deal with customers who want everything and want it now?