The Happy Customer Channel

EP 118 - The Pivot: Changing Direction in Life and Business

September 23rd, 2026  |  21 mins 18 secs

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We’ve all had to pivot. Sometimes we choose a new direction. Sometimes life chooses it for us.

EP. 117 - From Corporate Burnout to 20 SaaS Exits | Stuart Faught

September 16th, 2026  |  22 mins 47 secs

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What if leaving the corporate world didn’t require building the next billion-dollar startup?

EP. 116 - Lt. Raul J. Diaz and Sean Oliver | Killing the Lieutenant: Miami’s Cocaine Wars

September 2nd, 2026  |  1 hr 34 mins

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Retired Metro-Dade Police Lieutenant Raul J. Diaz and author Sean Oliver join The Happy Customer Channel to discuss their book, Killing the Lieutenant: Fighting Miami’s Cocaine Wars, Hunting Griselda Blanco, and My Fight to Stay Alive.

EP. 115 - Kim Bokamper: From NFL Star to Business Owner | Lessons Beyond Football

August 19th, 2026  |  1 hr 42 mins

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What happens after professional football ends? Former Miami Dolphins legend Kim Bokamper shares the remarkable story of building an entirely new career after the NFL.

EP. 114 - How a Sopranos Superfan Built a Jewelry Brand | Daniel Acosta

August 5th, 2026  |  52 mins 57 secs

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Can a love for The Sopranos become a real business? In Episode 114, Daniel Acosta explains how his obsession with the legendary HBO series inspired him to launch Commendatori Jewelry. What began with TikTok videos breaking down the show’s iconic fashion exploded when Daniel’s video featuring every pinky ring in The Sopranos reached one million views.

EP. 113 - 5 Things FIFA Got Right at the 2026 World Cup

July 29th, 2026  |  3 mins 23 secs

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What does world-class customer experience look like at the world’s biggest sporting event?

Episode 112: How FIU Baseball Is Building a Winning Culture | Juan Alvarez

July 22nd, 2026  |  43 mins 31 secs

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What does it take to build a winning culture in today's world of college athletics? In this episode of The Happy Customer Channel, Juan Alvarez, former Major League Baseball pitcher, longtime MLB scout, and the new FIU Baseball coach, shares the leadership principles behind identifying talent, developing people, and building winning teams.

EP. 111 – Seth Levit | How Leaders Build Winning Cultures | Miami Dolphins

July 8th, 2026  |  49 mins 55 secs

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What makes a winning culture?

In this episode of The Happy Customer Channel, Dan Arriola sits down with Seth Levit, Executive Director of the Jason Taylor Foundation, former Miami Dolphins Media Relations Coordinator, and co-host of the acclaimed Fish Tank Podcast: Miami Dolphins Tales From The Deep.

EP. 110 - James Oyola | The Customer Service Playbook Behind FIFA's World Cup

June 24th, 2026  |  22 mins 46 secs

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In this episode of The Happy Customer Channel, we sit down with James Oyola, Customer Service Supervisor at FIFA, author of The Helpful Leader, and host of The Helpful Leader Podcast, to discuss the enormous customer experience operation behind the 2026 FIFA World Cup.

Episode 109: Why Every Beverage Brand Is Changing Right Now | Ex-PepsiCo Executive Explains

June 10th, 2026  |  33 mins 6 secs

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Former PepsiCo executive Rich Rodríguez-Mahé joins The Happy Customer Channel for a deep dive into the rapidly changing world of beverages, snacks, health trends, and consumer behavior.