The Happy Customer Channel

EP. 7 - Tarek Moaz | Managing a Global Customer Service Workforce

February 1st, 2023  |  31 mins 7 secs

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More and more of the customer experience is being part of a global community of support agents. Is culture, language, and other differences a challenge or is it becoming less of an issue in particular countries? Tarek Moaz has over 20 years of experience with global call centers in various industries and sits down with Gio Puccini to discuss what those operations are like today and into the future.

EP. 6 - Brandon Okpalobi of DIBIA Athletic/Dibia DREAM | Entrepreneurship in STEM/STEAM & Community

January 25th, 2023  |  33 mins 25 secs

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Brandon Okpalobi runs 3 organizations meant to teach and empower our community's youth. He is the CEO at DIBIA Athletic, Founder of Dibia DREAM, President of Siyanse and Hands-On STEM Host for Discovery Education. How did each organization, which each has different types of customers, take off and prosper? Brandon sits down with Gio Puccini to discuss how he convinced his customers to believe in him and his vision of helping the youth of today.

EP. 5 - Erwin Jacobo of Inktel/Buena Vista Creative | Sales, Sports, & Client Satisfaction

January 11th, 2023  |  35 mins 38 secs

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What does Sales, Sports, and Client Satisfaction have to do with each other? A lot more than you think. Listen to Erwin Jacobo explain how the lessons he's learned as a former professional baseball player trickle into his current role as a client satisfaction and business development director who handles some of the biggest brands in the world.

EP. 4 - Ramon Martinez of Marriott Vacations Worldwide | Managing Customers In 24/7 Hospitality

November 30th, 2022  |  20 mins 5 secs

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In a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to the customer who may need different things depending on the time of day.

About The Happy Customer Channel:
The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
For more information, please visit:
https://thehappycustomerchannel.com

EP. 2 - Al D'Amico | How to deal with $htty Customers

October 13th, 2022  |  22 mins 50 secs

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How do you deal with customers who are being difficult? Learn tips and trade secrets from customer service representative Al D'Amico who has worked customer service for brands like American Express and The W Hotel. Bathtub filled with chocolate? Actresses who want to meet a panda in China? How do you deal with customers who want everything and want it now?