The Happy Customer Channel
Customer Service Talk
Displaying 2 items of The Happy Customer Channel with the tag "sales".
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EP. 5 - Erwin Jacobo of Inktel/Buena Vista Creative | Sales, Sports, & Client Satisfaction
January 11th, 2023 | 35 mins 38 secs
best customer service podcasts, client satisfaction, customer experience podcast, customer service podcast, cx podcast, happy customer channel podcast, sales, sports, the happy customer channel, the happy customer podcast
What does Sales, Sports, and Client Satisfaction have to do with each other? A lot more than you think. Listen to Erwin Jacobo explain how the lessons he's learned as a former professional baseball player trickle into his current role as a client satisfaction and business development director who handles some of the biggest brands in the world.
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EP. 1 - Aurelio Giordano of Ace World Travel | A Great Customization Experience
October 6th, 2022 | 25 mins 12 secs
customer experience, customer journey, customer service, customer success, customer support, customize, happy customer, sales, travel, travel booking
Learn tips and trade secrets from award-winning travel agent and travel agency owner Aurelio Giordano from Ace World Travel. In this discussion, we learn how to customize the product to the customer's desires and how to react when things go wrong. What questions do you ask and how do you meet and then exceed your customer's expectations.