The Happy Customer Channel
Customer Service Talk
Displaying 1 item of The Happy Customer Channel with the tag "international work force".
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EP. 7 - Tarek Moaz | Managing a Global Customer Service Workforce
February 1st, 2023 | 31 mins 7 secs
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More and more of the customer experience is being part of a global community of support agents. Is culture, language, and other differences a challenge or is it becoming less of an issue in particular countries? Tarek Moaz has over 20 years of experience with global call centers in various industries and sits down with Gio Puccini to discuss what those operations are like today and into the future.