The Happy Customer Channel
Customer Service Talk
Displaying 2 items of The Happy Customer Channel with the tag "customer success".
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EP. 2 - Al D'Amico | How to deal with $htty Customers
October 13th, 2022 | 22 mins 50 secs
customer experience, customer service, customer service podcast, customer success, customer support, cx, dealing with customers, happy customer, happy customer channel, miami, podcast, the happy customer channel
How do you deal with customers who are being difficult? Learn tips and trade secrets from customer service representative Al D'Amico who has worked customer service for brands like American Express and The W Hotel. Bathtub filled with chocolate? Actresses who want to meet a panda in China? How do you deal with customers who want everything and want it now?
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EP. 1 - Aurelio Giordano of Ace World Travel | A Great Customization Experience
October 6th, 2022 | 25 mins 12 secs
customer experience, customer journey, customer service, customer success, customer support, customize, happy customer, sales, travel, travel booking
Learn tips and trade secrets from award-winning travel agent and travel agency owner Aurelio Giordano from Ace World Travel. In this discussion, we learn how to customize the product to the customer's desires and how to react when things go wrong. What questions do you ask and how do you meet and then exceed your customer's expectations.