The Happy Customer Channel - Episodes Tagged with “Best Customer Service Podcasts”

EP. 103 - It's All About Relationships | Eddy Arriola

Buena Vista Creative — Wed, 25 Mar 2026 12:00:00 -0400

After decades of building and selling companies, advising CEOs, and serving on boards, Eddy has uncovered a powerful truth: success is relational before it’s financial.

In this conversation, we break down:

The real reason high-performing companies win
The six key relationship arenas every CEO must master
How to turn relationships into a measurable strategic advantage
Why leadership is less about being “likable” and more about building trust, alignment, and clarity

This isn’t theory—it’s a practical playbook for leaders who want real results.
Whether you're a business owner, executive, or someone looking to level up your leadership, this episode will change how you think about success.

Watch now and start building better relationships that drive real growth.

EP. 102 - Navigating the Shopify Ecosystem: Tips and Strategies | Benson Sung

Buena Vista Creative — Wed, 11 Mar 2026 12:00:00 -0400

They discuss the most important metrics every brand should track, how to optimize product pages to increase conversions, and simple tests that can quickly boost revenue. Ben also shares insights on subscriptions, competitor research using social media ads, and why many online stores slow themselves down by relying on too many tools.

Plus, they explore how AI can help businesses move faster with product photos, copywriting, ads, and email marketing.

If you're running an online business or looking to improve your digital marketing and conversion rates, this episode is packed with actionable insights.

EP. 101 - From Text to Talk: Industry Insights on Chicago Real Estate | Iman Jalali

Buena Vista Creative — Wed, 04 Mar 2026 12:00:00 -0500

Iman argues the Sunbelt boom was driven by cheap debt, migration headlines, and stimulus-fueled capital that pushed prices up, cap rates down, and encouraged overbuilding, while Chicago faces far tighter new-supply dynamics.

He frames Chicago as a contrarian value play with cap rates he believes are 50–100 basis points higher than they should be, while acknowledging major underwriting challenges from unpredictable property taxes and the need for better city policies on safety, schools, and business climate.
They discuss office-to-residential conversions, why some buildings don’t work due to layout and transit access, and Iman’s tenant-focused operations emphasizing fast maintenance response and proactive pest control.

EP. 100 - From the Outhouse to the Penthouse | Hall of Famer Larry Little

Buena Vista Creative — Wed, 25 Feb 2026 12:00:00 -0500

Larry shares the powerful story behind his new book, From the Outhouse to the Penthouse, and takes us through his journey from extreme poverty and being underestimated to becoming a “Gold Jacket” Hall of Famer. We talk about his early years in Miami, limited scholarship opportunities during segregation, going undrafted, signing with the San Diego Chargers, and eventually being traded to the Dolphins—right before the team became a dynasty.

We also get Larry’s behind-the-scenes perspective on George Wilson vs. Don Shula, what made Coach Shula so demanding (and so great), and what truly made the 1972 Dolphins special. Plus: his coaching career, leadership lessons, what makes a great offensive lineman, and the toughest defender he ever faced (“Mean” Joe Greene).

If you’re into NFL history, Miami Dolphins culture, leadership, discipline, and real-life perseverance, this one is for you.

EP. 99 - The Real Rules of Business | Culture, Hiring, Money & Time

Buena Vista Creative — Thu, 12 Feb 2026 05:00:00 -0500

In this episode, we tackle questions from operators and founders around the world on what actually matters when building and running a business — from culture and hiring to customer service, money, and getting your time back.

This isn’t theory. It’s lived experience.

If you’re an operator, founder, or leader trying to build something that lasts — this episode is for you.

EP. 98 - The Overlooked Greats | Sam Zemurray, Red McCombs, and Brad Jacobs

Buena Vista Creative — Thu, 29 Jan 2026 05:00:00 -0500

Along the way, we compare their careers to NFL quarterbacks who stacked wins without the spotlight.

This episode is for builders who believe in winning without applause.

EP. 97 - Grant Miller | Miami's Pulse: News and Narratives

Buena Vista Creative — Thu, 15 Jan 2026 05:00:00 -0500

Grant breaks down the origins of Miami Community Newspapers (a family business 43+ years in the making), why community journalism still matters, and how local media can spotlight the people and small businesses that big outlets miss. We talk about the city’s explosion of growth—from FIFA, F1, and the World Baseball Classic bringing in global dollars, to the real challenges locals feel around affordable housing, public schools, and small business regulations.

Plus: Grant’s wild backstory importing exotic animals in Guyana, his decades of coaching youth sports, the culture of Christopher Columbus High School, and a legendary detour into Arbetter’s Hot Dogs “Hall of Fame” talk (yes, the Jose Canseco rumor comes up). We even take live audience questions—including how much Grant still benches.

If you love Miami history, local business, community stories, and the real conversations happening behind the scenes—this one’s for you.

EP. 96 - Jose Alvarado | The CX North Star

Buena Vista Creative — Tue, 06 Jan 2026 17:00:00 -0500

Jose breaks down why outsourcing can enhance a brand (not dilute it), how he filters decisions through core values, and why many organizations are rushing into AI without fixing the fundamentals. We also dig into the future of CX: the right blend of human + AI, the shift toward behavioral metrics, and the timeless truth that trust is the currency.

Key takeaway? Empathy and simplicity create loyalty.

EP. 95 | The Best of 2025 Super Cut

Buena Vista Creative — Mon, 29 Dec 2025 05:00:00 -0500

In this compilation, you’ll hear the top moments from our guests this year—business leaders, entrepreneurs, customer service experts, and a legendary coach—as they share real insights on discipline, resilience, tenacity, and what it truly takes to succeed—in business and in life.

These conversations go beyond surface-level motivation. They’re honest, hard-earned lessons about showing up consistently, overcoming adversity, building strong teams, and creating experiences that leave a lasting impact.

Whether you’re building a company, leading a team, or working to become better at your craft, this episode is a reminder that success is built through service, mindset, and commitment over time.

If you’ve been looking for clarity, inspiration, or a reset—this one’s for you. Thank you again for a wonderful 2025 full of amazing conversations, and we’ll see you in 2026!

EP. 94 - Ken Shamrock | The Unyielding Spirit

Buena Vista Creative — Thu, 18 Dec 2025 05:00:00 -0500

Ken opens up about his early struggles, intense training regimens, groundbreaking moments in UFC, and the profound impact of his mentors. Learn about his unique relationships, including his notable bond with The Rock, and his unfiltered thoughts on current fight dynamics. An exploration of passion, resilience, and legacy in the world of combat sports.

EP. 93 - Jamie Huff | Navigating Business Acquisitions

Buena Vista Creative — Thu, 11 Dec 2025 05:00:00 -0500

Jamie discusses the challenges of taking on a business with financial difficulties, the implementation of Entrepreneurial Operating System (EOS) for business efficiency, and his future plans for acquisitions through Eco Summit Ventures.

The conversation also touches on his experiences with deal structuring, sourcing acquisitions, and the importance of relationship-building in the lower middle market. Lastly, Jamie shares insights into his strategic approach to growing his ventures and maintaining business health through disciplined practices. Tune in for practical advice on mergers and acquisitions, leadership, and business growth.

EP. 92 - David Wasilewski | From Spanx to Modern Ventures

Buena Vista Creative — Thu, 04 Dec 2025 05:00:00 -0500

They discuss the growth of Spanx, from its serendipitous beginnings to its major break with Oprah's endorsement. David insights on leveraging one's 'zone of genius,' the importance of vision, and adapting to industry changes.

The conversation also covers the challenges and opportunities in the consumer products space, his role in different successful businesses, and the evolving landscape of Miami as a business hub. Tune in to learn about strategic growth, innovation, and the essence of entrepreneurial spirit.

EP. 91 - Cristian Lopez Diaz | The Battle Against Retail Crime: ALTO USA

Buena Vista Creative — Thu, 23 Oct 2025 05:00:00 -0400

Cities like Chicago, New York, and San Francisco are seeing unprecedented levels of shoplifting, leading to billion-dollar losses. Cristian explains how ALTO USA combines advanced technology with traditional police work to combat retail crime effectively.

We explore how ALTO USA identifies repeat offenders, aggregates data from various incidents, and works closely with prosecutors to ensure justice is served. The conversation also covers broader topics like the impact of progressive DA policies, the psychology behind theft, and how ALTO USA's methods can be applied to other industries. Join us for this enlightening discussion on innovative solutions to a growing problem.

EP. 90 - Jared Doerfler | Passion to Putter: The Story Behind Hanna Golf

Buena Vista Creative — Thu, 16 Oct 2025 05:00:00 -0400

In this episode, our host welcomes Jared Doerfler from Hanna Golf to discuss his entrepreneurial journey of building a putter company from scratch. Jared shares insights on his demographic, the importance of world-class customer service, and his experience running a call center company and a creative e-commerce agency.

EP. 89 - Monkey Morales: Unmasking the Cuban Legend | Sean Oliver and Ricardo Morales Jr.

Buena Vista Creative — Thu, 02 Oct 2025 05:00:00 -0400

Ricardo “Monkey” Morales was no ordinary man. A Cuban exile turned CIA operative, arms dealer, and alleged drug smuggler, Morales lived a life that blended James Bond, Scarface, and Rambo. In this episode, we sit down with Sean Oliver and Ricardo Morales Jr., co-authors of the new book Monkey Morales, to uncover the secrets, scandals, and chaos that defined this controversial figure.

From CIA missions and assassination plots to Miami’s cocaine wars of the 1980s, Monkey Morales’s story is filled with espionage, politics, danger, and family drama. Ricardo Morales Jr. opens up about what it was like growing up with “The Monkey” as a father, while Sean Oliver shares the process of researching and writing this explosive true story.

EP. 88 – Dan Arriola | Building Your Destiny Through Sales & Mindset

Buena Vista Creative — Thu, 25 Sep 2025 05:00:00 -0400

Dan shares his background and why sales is the foundation of every business, the importance of team building, and why schools should start teaching sales as a major. From football metaphors to business strategy, he breaks down how to control the controllable, build your own destiny, and approach life and work with the mindset of an entrepreneur.

EP. 87 - John DiJulius | How World-Class Service Builds World-Class Companies

Buena Vista Creative — Thu, 11 Sep 2025 05:00:00 -0400

John shares his personal journey of how he got started, the lessons he’s learned building his career, and the practices that have helped his clients, customers, and employees thrive. From creating a culture of world-class hospitality to developing stronger relationships with teams and customers, John reveals what it really takes to succeed as a boss, manager, and leader.

Whether you’re an entrepreneur, business leader, or just passionate about delivering unforgettable service, this conversation will inspire you to rethink how you connect with people and how relationships drive long-term success.

EP. 86 - Iman Jalali | Building Deals, Building Success

Buena Vista Creative — Thu, 04 Sep 2025 05:00:00 -0400

From making the right deals to building the right mindset, Iman shares actionable insights that every entrepreneur, investor, and business professional can use.

You’ll learn:
• How to approach multi-family and real estate investing strategically
• Why mindset is the key to success in business and life
• How to use social media (especially X/Twitter) to grow influence and close deals
• Behind-the-scenes details of real business negotiations and partnerships
• Best practices for building wealth, scaling, and staying relevant in today’s market
• Whether you’re an entrepreneur, investor, or business leader, this episode is packed with value you can apply right away.

🚀 If you’re looking for inspiration, strategies, and proven tips to level up in business, this conversation with Iman Jalali delivers.

EP. 85 - Aakash Shah and Sonny Goyal | Private Equity Uncorked

Buena Vista Creative — Thu, 28 Aug 2025 05:00:00 -0400

Both Aakash and Sonny share the highs, lows, and lessons of growing businesses, exiting to private equity, and navigating the shift from entrepreneur to investor. From negotiating deal structures and keeping company culture intact, to the surprises of fees, consultants, and financial engineering, this candid conversation pulls back the curtain on an industry often seen as mysterious.

You’ll hear:
🍷 The decision-making process behind selling to private equity vs. strategics
💼 How family businesses can prepare for growth and eventual exits
📊 The reality of private equity partnerships (the good, the bad, and the surprising)
🤝 The importance of culture, legacy, and staying grounded through it all

Whether you’re an entrepreneur considering your own exit, curious about the world of private equity, or just love hearing real stories from operators turned investors, this episode is packed with insights (and a few laughs).

EP. 84 - Frank Judd | Fashion Forecast

Buena Vista Creative — Thu, 07 Aug 2025 05:00:00 -0400

From the runways to your IG feed, Frank shares:

🧵 The fashion houses he's loving right now

🔥 Summer 2025 fashion trends to watch

📱 How TikTok & Instagram are shaping style

🎨 His favorite fashion icons & style inspirations

👕 What’s “in” vs. what’s “out” this season

Whether you're into high fashion, streetwear, or just want to upgrade your summer fit, this episode is packed with insight, energy, and real style talk.

EP. 83 - Steve Nudelberg | Moving the Needle

Buena Vista Creative — Thu, 31 Jul 2025 05:00:00 -0400

Forget the sleazy tactics and hard closes. Steve shares why the future of sales is human — and how likability, relationships, and mindset separate the amateurs from the pros.

🎯 Topics Covered:
• Why people buy people, not products
• The misunderstood art of business development
• How to master the mundane and create a daily process
• Sales leadership, team culture & why most orgs fail their salespeople
• LinkedIn do’s and don’ts for sales professionals
• The power of reciprocity, storytelling & referrals
• Working with legends like Don Shula, Nick Saban, and Jimmy Johnson
• His family story, coaching legacy, and the Nudelberg Daily Huddle

🚀 Whether you're a sales vet or just starting out, this episode is packed with real-life perspective, powerful takeaways, and a whole lot of wisdom from the trenches.

EP. 82 - King Tetrus | The Rise of King Tetrus

Buena Vista Creative — Thu, 17 Jul 2025 05:00:00 -0400

King Tetrus shares his origin story—from childhood dreams to becoming a respected name in the Miami rap scene. We dive into how he found his voice as an artist, what inspires his lyrics, and the role of family, identity, and culture in shaping his message.

But this isn’t just about beats and bars—we go deep into the business of being a rapper in 2025. From music marketing, building a team, branding, and growing on social media platforms like Instagram, YouTube, and Spotify, King Tetrus breaks down the real work behind the art.

If you're a hip-hop fan, independent artist, or someone navigating the creative grind, this is a must-watch.

EP. 81 - Sergio Rodriguez | BKFC: No Gloves, No Limits - Bare Knuckle Fighting Championship

Buena Vista Creative — Thu, 10 Jul 2025 05:00:00 -0400

Join us as we explore:
🥊 The evolution and rise of BKFC
📈 What’s fueling the surging popularity of the sport
🌍 How BKFC is changing the fight game worldwide
🎥 Big names like Conor McGregor and Mark Wahlberg entering the conversation
🧠 Behind-the-scenes insights from Sergio on the organization’s vision, strategy, and next moves

Whether you're a hardcore fight fan or just curious about the fastest-growing sport in combat entertainment, this episode has something for you.

📺 Subscribe for more insider conversations and hit that 🔔 for updates!

EP. 80 - Dr. Carlos De La Hoz, Neomedicine Institute | Should You Be Storing Stem Cells?

Buena Vista Creative — Thu, 12 Jun 2025 05:00:00 -0400

We break down the basics: what stem cells are, why and when you should consider storing them, and the future of stem cell treatments.

We also dive into the myths, the medical differences between U.S. and offshore options, and the role of big pharma and insurance in this evolving space. Whether you’re new to regenerative health or exploring next-gen wellness solutions, this episode is packed with insights.

EP. 79 - Rudy Gil | From the Stage to the Soul

Buena Vista Creative — Thu, 05 Jun 2025 05:00:00 -0400

Rudy opens up about his journey into music, the rise of freestyle in Miami, the culture that shaped a generation, and how his passion for performing has never faded.

Whether you’re a fan of old-school freestyle, grew up in the Magic City, or just love a good music story — this one’s for you.

EP. 78 - Matthew Hertz | Tariffs, Trade & DTC: What Brands Must Know in 2025

Buena Vista Creative — Thu, 29 May 2025 05:00:00 -0400

From looming tariff hikes to bonded warehouses and free trade zones, Matthew gives DTC brands practical advice on how to adapt. He explains which verticals are getting hit the hardest, what smart brands are doing to protect margins, and what the 3PL space looks like heading into the back half of 2024.

Don't miss this if you're in e-commerce, logistics, or running a DTC brand.

EP. 77 - Randall Bailey | The Knock-Out King

Buena Vista Creative — Thu, 22 May 2025 05:00:00 -0400

From growing up fighting on the streets to knocking opponents out cold in the pros, Bailey opens up about his journey through boxing’s highs and lows. We get into the dark side of the business, shady promoters, his bout with Mike Jones, and why he believes many fighters get left behind after retirement.

EP. 76 - Coach Jim Larrañaga | Inside the Game with Coach Larrañaga

Buena Vista Creative — Thu, 08 May 2025 05:00:00 -0400

Coach L reflects on his incredible journey at The U, including leading the Hurricanes to their first-ever Final Four appearance in 2023. He shares powerful insights into what it takes to build a winning culture, develop star athletes, and manage a successful team in the modern era of NIL, transfers, and media attention.

From coaching future NBA talent to navigating the evolving landscape of college athletics, Coach Larrañaga opens up about the values and strategies that have guided his decades-long career.

If you're interested in leadership, sports, or the intersection of business and athletics, this episode is a must-watch.

EP. 75 - Rob Finkelstein | Alumni Direct: Helping Athletes Build What's Next

Buena Vista Creative — Thu, 24 Apr 2025 05:00:00 -0400

Rob shares why he started Alumni Direct, the gaps he saw in post-athletic career support, and how his platform is providing tools, mentorship, and community to help alumni - especially former athletes - thrive in their next chapter.

We dive into: The mental shift from athlete to entrepreneur or professional
✅ Financial planning and building a strong foundation
✅ The impact of NIL (Name, Image, Likeness)
✅ What success looks like after sports
✅ Why community and connection still matter

Whether you’re an athlete, coach, business leader, or fan of personal growth - this episode delivers real talk and real insights.

EP. 74 - Renee & Roxanne Pasquarella | 70 Years of Frankie's Pizza

Buena Vista Creative — Thu, 17 Apr 2025 05:00:00 -0400

For over 70 years, Frankie’s Pizza has been serving up more than just iconic square slices - it’s been dishing out love, tradition, and a legacy of service that’s stood the test of time. From the origin story of their parents’ dream, to lessons on running a successful family business, to how Miami has evolved over the decades - Renee and Roxanne share it all.

Whether you’re a local, a pizza lover, or an entrepreneur seeking timeless insights into longevity and customer loyalty, this one’s for you.

EP. 73 - Ryan Finkelstein | Locked On Mets

Buena Vista Creative — Thu, 10 Apr 2025 05:00:00 -0400

Ryan takes us through his journey into sports media and podcasting, what it’s like hosting a daily show for one of MLB’s most passionate fanbases, and gives us his expert insight into the current state of the Mets, the future of the franchise, and the overall state of Major League Baseball. We dive into MLB’s new rule changes, player development, front office decisions, and what being a true baseball fan really means today.

Whether you're a die-hard Mets fan or just love talking baseball, this episode is packed with insights, stories, and a behind-the-scenes look at the world of sports podcasting.

EP. 72 - Manning Sumner | NO DAYS OFF | The Big Dawgs: With Manning Sumner

Buena Vista Creative — Wed, 26 Mar 2025 05:00:00 -0400

Manning shares how he built Legacy Gyms, launched his premium water brand No Days Off, and mastered the art of branding, business, and leadership.

EP. 71 - Adam Jones | A Life in Baseball, Japan, & Beyond

Buena Vista Creative — Fri, 14 Mar 2025 05:00:00 -0400

Adam opens up about his rise to the Major Leagues, career highlights, and the keys to success that shaped him into one of baseball’s most decorated players.

We also explore his experience playing pro baseball in Japan, the cultural differences, and what it was like adapting to a new league. Adam shares insights on his current life in Barcelona, his transition after baseball, and his passion for giving back through his organization, BAT, which helps communities in need.

EP. 70 - Derick G | Hip-hop, Storytelling & Digital Media

Buena Vista Creative — Thu, 27 Feb 2025 05:00:00 -0500

In this episode, Derick G opens up about his journey from the early days of Miami hip-hop and car culture to becoming a leading photographer, creative director, and content creator in the industry.

In This Episode:
• Discover Derick G’s inspiring story and how he broke into the industry
• A deep dive into the evolution of Miami car and hip-hop culture. From the gritty 90’s to today
• Insightful discussions on storytelling and the impact of social/digital media
• Behind-the-scenes tales of working with global brands and celebrities like Nike, Beats by Dre, and even collaborations involving LeBron James

EP. 69 - Noah Ohlsen, CrossFit Games Athlete | Happy But Hungry

Buena Vista Creative — Thu, 20 Feb 2025 05:00:00 -0500

Noah shares his insights on the current state of CrossFit, what it takes to compete at the highest level, and practical workout advice for athletes of all levels.

We also dive into his latest venture - the "Happy But Hungry" Run Club, and how he balances strength training, endurance, and recovery. Whether you're a CrossFit athlete, fitness enthusiast, or just love training, this episode is packed with elite performance tips and motivation!

EP. 68 - Castrello "JJ" Goicoechea & Benny Bueno | Miami Jai Alai Legends

Buena Vista Creative — Thu, 30 Jan 2025 05:00:00 -0500

These former Miami Jai Alai pros take us on an exhilarating journey through their careers, sharing incredible stories from their playing days, insights into the history and culture of Jai Alai, and an honest look at the current state and future of the sport.

🏆 What was it like playing at the peak of Jai Alai’s popularity?
🔥 How has the game evolved over the years?
⚡ Can Jai Alai make a comeback in the modern sports world?

Whether you're a lifelong fan or new to the game, this episode is packed with fast-paced action, nostalgia, and expert analysis from two of the best to ever play. Don't miss this deep dive into a sport like no other!

EP. 67 - Jason Schlenker | Mastering the Art of Sales

Buena Vista Creative — Thu, 23 Jan 2025 05:00:00 -0500

With over 26 years of experience in the industry, Jason shares his insights, strategies, and lessons learned from his journey to the top.

Topics Covered:
✅ How to be successful in sales
✅ The key traits of top-performing salespeople
✅ Insights on hiring and training a great sales team
✅ Jason’s journey to becoming a sales leader
✅ The mindset and strategies that drive long-term success

Whether you’re a sales professional, business leader, or entrepreneur, this episode is packed with valuable takeaways to help you grow and succeed.

EP. 66 - Felipe Rodriguez | 2025 Tech-World Insights

Buena Vista Creative — Thu, 19 Dec 2024 08:00:00 -0500

We also explore Miami's rise as a future tech hub, discussing how the city is shaping up to become a powerhouse for innovation and technology.

🚀 Topics Covered in This Episode:

Blockchain: What's next?
Willow and its role in tech's future
ChatGPT, OpenAI, and AI advancements
Miami's potential as a global tech hub
Felipe's predictions for technology in 2025
If you're passionate about technology, innovation, or curious about where the world of tech is heading, this episode is for you!

EP. 65 - EJ Martinez | Subby's Subs & Power Pizzeria

Buena Vista Creative — Thu, 05 Dec 2024 08:00:00 -0500

EJ shares his unique journey from his early days as a DJ to working in realty and ultimately becoming a successful entrepreneur. We discuss how his passion for hospitality drove him to establish his own businesses and the hard work that went on behind the scenes to make his vision a reality.

EJ opens up about the challenges and triumphs of starting a sub shop, his philosophy on hospitality that shapes his business approach, and the ‘hospitality mentality’ that ensures success. We also discuss his strategic use of marketing and social media to create a strong following, foster a positive company culture, and build lasting connections with customers.

Tune in for an engaging conversation packed with valuable insights on entrepreneurship, business growth, and the true meaning of hospitality.

EP. 64 - Gale Sayers Nelson | Big Brothers Big Sisters of Miami

Buena Vista Creative — Thu, 28 Nov 2024 05:00:00 -0500

Gale shares his incredible journey and unwavering passion for helping youth make better choices and inspiring the Miami community. Discover the impactful work of Big Brothers Big Sisters of Miami, as Gale reveals his powerful mission to "get to kids before they get arrested."

Learn about the importance of building meaningful relationships, the behind-the-scenes magic of the organization, and the business insights that keep it running successfully. Whether you're curious about mentorship, youth empowerment, or the strategy behind nonprofit organizations, this episode has something for you!

Don't miss this deep dive into how Big Brothers Big Sisters is transforming lives and shaping the future.

EP. 63 - Christopher Hunter | Beverage, Business, & Balance

Buena Vista Creative — Thu, 14 Nov 2024 08:00:00 -0500

Known for his innovative work in the beverage industry, Christopher shares his story, from the chaotic early days of co-founding Four Loko to launching Koia, a health-focused plant-based beverage brand.

Christopher opens up about the challenges and successes he's encountered along the way, revealing insights into the alcohol and wellness industries. He also discusses his beliefs and philosophy around work, career, and success, as well as his passion for health, wellness, and nutrition.

Plus, Christopher introduces his new book, Blackout Punch: An Entrepreneur's Journey from Chaos to Clarity, where he recounts his experiences and hard-earned lessons on finding purpose and balance in a demanding field. Whether you're an aspiring entrepreneur or simply curious about the beverage industry’s evolution, this episode is packed with valuable takeaways.

EP. 62 - David W. McCombie, III | The Art of the Deal

Buena Vista Creative — Thu, 07 Nov 2024 10:00:00 -0500

Join us as David shares his invaluable expertise on growing, improving, and selling companies within the middle-market sector. With years of experience as a business consultant and strategic advisor, David offers a behind-the-scenes look at what it takes to scale businesses, prepare them for sale, and maximize their value.

EP. 61 - David Schull | Life, Lessons, and Career Stories

Buena Vista Creative — Thu, 31 Oct 2024 10:00:00 -0400

He shares powerful life lessons from his experiences in these diverse fields

🏈 We also dive into his close relationship with Mario Cristobal, the head coach of UM Football, exploring how their friendship has shaped his perspective on leadership and success both on and off the field.

🎾 Plus, hear the inspiring story of his daughter's rise as a professional pickleball player and how her journey has influenced his views on perseverance and ambition.

Tune in for insightful stories, career tips, and a look at the personal connections that define a life of growth and success!

EP. 60 - Robert "Raven" Kraft | The Runner's Song

Buena Vista Creative — Thu, 24 Oct 2024 10:00:00 -0400

Raven shares the inspiring story of his life, from running 8 miles every day on Miami Beach for over 47 years to creating music that moves hearts. 🏃‍♂️🎶

Join us as we dive into the challenges Raven has faced and how he continues to push forward, living with purpose and passion. Whether it’s through running, music, or life’s toughest moments, Raven’s story is full of perseverance and the lessons he’s learned along the way.

Don’t miss this chance to hear from an extraordinary man who’s not just an athlete, but a true artist at heart. 🌟

EP. 59 - Gonzalo Di Paolo | Inside the Marvel Universe

Buena Vista Creative — Thu, 17 Oct 2024 10:00:00 -0400

We take a deep dive into the Marvel Universe, exploring everything from its blockbuster movies and series to its major successes and upcoming projects.

Gonzalo also shares insights into his passion for Marvel statue collecting and provides a fascinating look into the comic book collecting industry. Tune in for a journey through the past, present, and future of Marvel.

EP. 58 - Mike JoJo | The Origin & Art of JOJO Tea

Buena Vista Creative — Thu, 10 Oct 2024 10:00:00 -0400

Mike takes us on an inspiring journey through the origins of JOJO Tea, sharing how his passion for tea evolved from a personal practice into a thriving business.

Discover the fascinating history of tea, and how these time-honored traditions shaped Mike's approach to crafting JOJO Tea. We also dive into unique tea facts, the philosophy behind tea culture, and how Mike's commitment to quality has helped JOJO Tea build a loyal following.

EP. 57 - Joe Sigona | Men's Health & Performance

Buena Vista Creative — Thu, 03 Oct 2024 10:00:00 -0400

With over six years of experience in Men's health and fitness, Joe shares his journey from New Jersey to Miami and how he's empowering men to stay at the top of their game, both physically and mentally.

EP. 56 - Eddy Arriola | Vince McMahon: The Mastermind

Buena Vista Creative — Tue, 24 Sep 2024 10:00:00 -0400

We dive into the legendary career of Vince McMahon, the mastermind who transformed wrestling into the global entertainment juggernaut it is today. We explore his early days in the wrestling business, his legacy in the entertainment industry and thoughts on the upcoming documentary, "Mr. McMahon", that will capture the journey of a true business icon.

EP. 55 - Liz Roca: Tour Marketing & Agency Life

Buena Vista Creative — Thu, 19 Sep 2024 10:00:00 -0400

Liz takes us through her incredible journey in the world of marketing and agency life, starting with her early days at the Miami Herald, transitioning to work with the Miami Heat, and now organizing tours for some of the world's biggest musical artists.

We discuss the challenges and excitement of working behind the scenes in the entertainment industry, her experiences in marketing at the highest level, and what it takes to succeed in such a competitive field. Whether you're a fan of music, marketing, or inspiring career stories, this episode is a must-listen!

EP. 54 - Kenny Sager: The Owner of Austin Burke

Buena Vista Creative — Thu, 12 Sep 2024 10:00:00 -0400

Kenny shares his incredible journey of moving from New York to Miami, and how he became involved with the legendary Austin Burke brand.

Tune in as we discuss Kenny's life stories, his insights on achieving success, and what makes him such a standout salesman. He also shares stories about some of his famous customers, his connection with the Miami Heat, and valuable advice for anyone looking to excel in their field.

EP. 53 - Dr. Carter Burrus: Miami Legend

Buena Vista Creative — Fri, 06 Sep 2024 10:00:00 -0400

Discover the untold stories of a man who has shaped countless lives in the classroom and on the field, and gain unique insights into the wild beauty of the Everglades, a place Dr. Burrus knows like the back of his hand. Whether you're interested in education, sports, or nature, this episode has something for everyone.

EP. 52 - Nick Molina | Self-Made Hustle: Journey of an Entrepreneur

Buena Vista Creative — Thu, 29 Aug 2024 10:00:00 -0400

Nick's journey began in the gym as a personal trainer, where he honed his sales skills and discovered his passion for business. From there, he caught the "entrepreneur bug" and embarked on a path that led him to build and buy multiple successful businesses across retail, real estate, e-commerce, and online ventures.

EP. 51 - RESILIENCY

Buena Vista Creative — Thu, 08 Aug 2024 10:00:00 -0400

Resilience is the ability to withstand adversity and bounce back from difficult life events. It's a crucial trait for success in any field, and our guests have demonstrated it time and again in their personal and professional lives. Join us as we highlight compelling stories of perseverance and determination from some of our past guests:

Jim Sayih - 00:37
Ed Newman - 04:15
Brian Hanely - 06:31
Patrick Sheehy - 08:12
Robert Ramos & Pedro Gomez - 12:02
Oscar Torre - 16:34

EP. 50 - Fashion at the Olympics: Hits and Misses with Frank Judd

Buena Vista Creative — Fri, 02 Aug 2024 10:00:00 -0400

Find out Frank's best and worst fashion moments from the Summer 2024 Games.

EP. 49 - Brian Pla | Revitalizing Health: Exploring Better Health & Wellness

Buena Vista Creative — Fri, 26 Jul 2024 10:00:00 -0400

Join us as Brian shares his journey in the health and wellness industry and discusses the groundbreaking advancements at Gentera. We delve into the latest in stem cell therapy, innovative anti-aging treatments, and the future of healthcare.

EP. 48 - Mike Nicoll | The Spoils: Selling the Future of American Basketball

Buena Vista Creative — Thu, 18 Jul 2024 10:30:00 -0400

As a passionate basketball enthusiast, Mike delves into the journey of creating this powerful film, sharing the inspiration and challenges he encountered along the way.

In our discussion, Mike reveals the driving force behind making the documentary and the message he hopes to convey to his audience. We also explore the intricate business of high-school basketball, the intense world of recruiting, and the pathways players navigate on their quest to the NBA.

Tune in for an insightful conversation that sheds light on the future of American basketball and the dynamics that shape the sport at the grassroots level. Whether you're a basketball fan or interested in the film industry, this episode promises to be both informative and inspiring.

EP. 47 - Oscar Torre | A Cuban Actor's Journey: Navigating Success and Struggles

Buena Vista Creative — Thu, 04 Jul 2024 12:00:00 -0400

Oscar shares his incredible journey from his early days in Miami to making it in the competitive world of Hollywood. Hear firsthand about the struggles and triumphs he faced along the way, the pivotal moments that shaped his career, and the stories behind his most memorable moments coming up as an actor.

EP. 46 - Nelson Flores-Giacometto | Buena Vista Creative: Agency Life. Hospitality. Cannabis.

Buena Vista Creative — Thu, 27 Jun 2024 12:00:00 -0400

Join us as we delve into the world of marketing and discuss proven marketing best practices, insights into the hospitality industry and the emerging cannabis market and its unique challenges. We also cover effective social media marketing strategies.

EP. 45 - Jim Sayih | Beyond the Badge: Special Compass, Bodybuilding & Service

Buena Vista Creative — Thu, 23 May 2024 14:00:00 -0400

From flexing muscles as a competitive bodybuilder to enforcing the law with the Miami Police Department, and later founding the impactful nonprofit organization, Special Compass, Jim's journey is nothing short of inspirational.

Join us as Jim shares tales from his days in the Air Force, his journey as a weight lifter and bodybuilder, serving the community in nutrition and fitness, and lessons learned through overcoming challenges in life. We delve into how faith and fitness have shaped his approach to life and leadership. Whether you're looking for motivation in your fitness journey, wisdom in handling life's challenges, or inspiration from someone who's truly made a difference, this episode has something for you.

EP. 41 - Matthew Hertz | Unboxing the Future: eCommerce 3PL + Subscriptions

Buena Vista Creative — Thu, 21 Mar 2024 14:00:00 -0400

Dive deep with us as we explore the complex world of eCommerce logistics, uncover the challenges of fulfillment, and discuss the cutting-edge technologies that are revolutionizing how products reach your doorstep.

We also delve into the world of collecting baseball cards. Discover the dynamics of the baseball card collection market, the impact of eCommerce on this unique hobby, and how technology is changing the way collectors connect and trade. Whether you're an industry professional, an eCommerce enthusiast, a collector, or simply curious about how the online shopping world operates behind the scenes, this episode is packed with valuable insights into what the future holds.

EP. 40 - Nelio Cuomo Costa | The Iron Claw Critique

Buena Vista Creative — Thu, 14 Mar 2024 14:00:00 -0400

Our esteemed guest, Nelio Cuomo Costa, the visionary owner of Coastal Championship Wrestling, shares his unique insights and critique of the film, offering an unparalleled perspective on the themes of ambition, legacy, and the relentless pursuit of greatness.

EP. 39 - Ed Newman & Holly Newman Greenberg | The Making of 'Warrior Judge'

Buena Vista Creative — Thu, 07 Mar 2024 14:00:00 -0500

This biography sheds light on Ed Newman's illustrious career and explores the profound impact of his life's work on those closest to him. Through candid conversations, we uncover the inspiration behind the book, the challenges faced during its creation, and the powerful messages they hope to share with the world. Join us for an intimate journey into the life of a man who has worn many hats - from a distinguished judge to a resilient warrior, and discover the legacy that Ed Newman continues to build with Holly by his side. Don't miss this enlightening episode that promises to inspire, educate, and captivate.

EP. 38 - Ramiro Ortiz | Muhammad Ali vs. Sonny Liston

Buena Vista Creative — Wed, 21 Feb 2024 14:00:00 -0500

Show Sponsors:
Buena Vista Creative: https://www.buenavistacreative.com
Buena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.

Inktel Contact Center Solutions: https://www.inktel.com
Inktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.

The Happy Customer Channel: https://thehappycustomerchannel.com
The Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It's hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.

muhammadali #sonnyliston

EP. 37 - Jocelyn Borgella | Tackling Life Off the Field

Buena Vista Creative — Wed, 07 Feb 2024 14:00:00 -0500

Jocelyn Borgella, Former Retired NFL Player and Author, joins the show to discuss his new book " First Football Player of Haitian Descent to be Drafted in the NFL."

Pick Up and Read "First Football Player of Haitian Descent to be Drafted in the NFL": https://www.amazon.com/Football-Player-Haitian-Descent-Drafted/dp/B0C6P8GGQ4

EP. 36 - Trader Joe's + Amazon Acquires Diamond Sports

Buena Vista Creative — Wed, 31 Jan 2024 14:00:00 -0500

In this deep dive, we celebrate two companies that are obsessed with customer service and client success...Trader Joe's and Amazon. We delve into Amazon's latest acquisition of Diamond Sports.

Do you agree / disagree? Enjoy and let us know your thoughts in the comments below and let us know which companies you would like us to review. Remember to like / subscribe to stay connected #thehappycustomerchannel #customerservicepodcast #bestcustomerservice #customerexperience #customercare #customerappreciation #technology

EP. 35 - Michael Ronquillo | The Miami Iguana Hunter

Buena Vista Creative — Wed, 24 Jan 2024 14:00:00 -0500

Michael Ronquillo, owner of Humane Iguana Control, joins the show to discuss customer service and the business of iguana removal.

Learn more about Humane Iguana Control | Website: https://humaneiguanacontrol.com/

EP. 34 - 2023 Customer Service Winners & Losers

Buena Vista Creative — Wed, 17 Jan 2024 10:00:00 -0500

In this special episode, we picked the three best companies that provided great customer service and the three companies that really dropped the customer service ball in 2023. Did we get it right? Did we miss anyone? Do you agree / disagree? Remember to like / subscribe to stay connected #thehappycustomerchannel #customerservicepodcast #bestcustomerservice #customerexperience #customercare #customerappreciation #technology

EP. 33 - Aaron Salgado | Behind the Lens: 'The Curse of Joe Robbie'

Buena Vista Creative — Mon, 08 Jan 2024 12:00:00 -0500

Watch the official trailer of #TheCurseofJoe Robbie
https://mubi.com/en/us/films/the-curse-of-joe-robbie

amazon #amazonprime #amazonhealthcare #healthcare #healthcareindustry

EP. 32 - Tom S. Lee | Amazon Enters Healthcare

Buena Vista Creative — Wed, 03 Jan 2024 12:00:00 -0500

Learn more and connect with Tom S. Lee
LinkedIn: https://www.linkedin.com/in/tomslee99/

Inktel Contact Center Solutions: https://www.inktel.com
A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.

EP. 31 - Brien Hanley of Big B Sports Talk | The Podcast Playbook

Buena Vista Creative — Wed, 20 Dec 2023 10:00:00 -0500

Brien Hanley of Big B Sports Talk joins the show.

Learn more and connect with Brien and Big B Sports Talk
YouTube: https://www.youtube.com/@bigbsportstalk
Instagram: https://www.instagram.com/bigbsportstalk/
TikTok: https://www.tiktok.com/@UCvNcP3OO71NJSko9vcNCPiw

Show Sponsors:
Buena Vista Creative: https://www.buenavistacreative.com
A Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.

The Happy Customer Channel: https://thehappycustomerchannel.com
The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.

EP. 30 - Abel Sanchez of Miami Stadium | Pop-up Shop Special with Miami Stadium

Buena Vista Creative — Wed, 13 Dec 2023 11:45:00 -0500

Abel Sanchez, Owner of Miami Stadium, LLC joins the show.

Learn more and connect with Miami Stadium
https://miamistadium.bigcartel.com/
Instagram: https://www.instagram.com/miamistadium/

EP. 29 - Navin Goyal MD | From White Coats to VC Founder

Buena Vista Creative — Wed, 06 Dec 2023 14:00:00 -0500

Navin Goyal MD, Co-Founder of LOUD Capital joins the show.

Learn more and connect with Navin
LinkedIn: https://www.linkedin.com/in/navingoyalmd/
Instagram: https://www.instagram.com/navin.g.md/
Link Tree: https://linktr.ee/navingoyalmd

Learn more about LOUD Capital
https://www.loud.vc/

EP. 28 - Patrick Sheehy | BBQ & Business Talk with a Pitmaster

Buena Vista Creative — Wed, 29 Nov 2023 12:00:00 -0500

Patrick Sheehy, Owner of The Pig Floyd BBQ in Miami, FL joins the show.

Learn more about The Pig Floyd BBQ
https://www.instagram.com/thepigfloydbbq/
https://www.facebook.com/PigFloydBbq

EP. 27 - Brandon Beavers | Operating a Thriving Restaurant Food Supplier

Buena Vista Creative — Fri, 10 Nov 2023 08:00:00 -0500

Brandon Beavers, CEO of Beavers Holdings, LLC, joins the show.

Learn more about Beavers Holdings, LLC
https://www.beaversholdings.com

EP. 26 - Adam Fried | Documentary Filmmaking: A Labor of Love

Buena Vista Creative — Thu, 02 Nov 2023 08:00:00 -0400

Adam Fried, Director of "The Walk", joins the show.

Watch "The Walk"
https://www.visualhistoryinitiative.org/event-thewalk

Link to Hava Nagila Challenge
https://youtu.be/kdNhR30K8a0

Learn more about Visual History Initiative
https://www.visualhistoryinitiative.org/

EP. 25 - Director of Scarface Fan Film "Montana" - Aaron Salgado | Paying Homage to an Iconic Film

Buena Vista Creative — Tue, 24 Oct 2023 07:00:00 -0400

Aaron Salgado, Director of Scarface Fan Film "Montana", joins the show.

Watch "Montana"
https://www.youtube.com/watch?v=HRw_OLkX2Yc

EP. 24 - Allman Brothers Band Historian, John Lynskey | Detailing a Band's History & Following

Buena Vista Creative — Tue, 10 Oct 2023 12:00:00 -0400

John Lynskey, Allman Brothers Band Historian, joins the show.

Read "Allman Joy: Keeping the Beat With Duane and Gregg"
https://www.amazon.com/Allman-Joy-Keeping-Duane-American/dp/0881469009

Learn More About #theallmanbrothersband
Website: https://allmanbrothersband.com/

EP. 23 - Freddy Stebbins, Miami Comedian | Building An Audience & A Following

Buena Vista Creative — Wed, 27 Sep 2023 11:00:00 -0400

Freddy Stebbins, Miami Comedian, joins the show.

EP. 22 - Frankie Telfort of Old Bull Athletics | The Founder of Old Bull Athletics

Buena Vista Creative — Tue, 12 Sep 2023 08:00:00 -0400

Frankie Telfort, founder of Old Bull Athletics, joins the show.

Learn More About Old Bull Athletics: https://oldbullathletics.com/
Instagram: https://www.instagram.com/oldbullathletics/?hl=en
Facebook: https://www.facebook.com/OldBullAthleticsMiami/
YouTube: https://www.youtube.com/channel/UC3qKguZFeAReN7yMkVfqyJw

EP. 21 - Dave Arbetter of Arbetter Hot Dogs | A Miami Landmark

Buena Vista Creative — Wed, 30 Aug 2023 06:00:00 -0400

Dave Arbetter, owner of Arbetter Hot Dogs, joins the show.

Learn More About Arbetter Hot Dogs: https://arbetterhotdogs.com/index.html
Instagram: https://www.instagram.com/arbetterhotdogs/
Facebook: https://www.facebook.com/arbettershotdogs

EP. 20 - The Business of Lionel Messi | Carlos Barquero and Gonzalo Di Paolo of Inktel

Buena Vista Creative — Fri, 18 Aug 2023 11:30:00 -0400

Carlos Barquero and Gonzalo Di Paolo of Inktel join the show to discuss the business of Lionel Messi.

EP. 19 - Nelio Cuomo Costa of CCW - Coastal Championship Wrestling | The Business of Pro Wrestling

Buena Vista Creative — Thu, 03 Aug 2023 10:00:00 -0400

Nelio Cuomo Costa of CCW - Coastal Championship Wrestling, joins the show.

Learn More About CCW - Coastal Championship Wrestling: https://www.coastalchampionshipwrestlingfl.com/
Instagram: https://www.instagram.com/ccwalivetv/
Facebook: https://www.facebook.com/CCWAliveTV
TikTok: https://www.tiktok.com/@ccwalivetv

EP. 18 - Shark Week Special | Robert Ramos & Pedro Gomez, Filmmakers of South Beach Shark Club

Buena Vista Creative — Mon, 24 Jul 2023 09:30:00 -0400

Robert Ramos & Pedro Gomez, Filmmakers of South Beach Shark Club, join the show.

Learn More About South Beach Shark Club: https://www.southbeachsharkclub.com/
IMDB: https://www.imdb.com/title/tt18968266/
Instagram: https://www.instagram.com/southbeachsharkclub/?hl=en
Facebook: https://www.facebook.com/SouthBeachSharkClub
TikTok: https://www.tiktok.com/@southbeachsharkclub
YouTube: https://www.youtube.com/channel/UCEp5wJC8DU2debg8QcRPNpw

EP. 17 - Rich Levy of Butter and Vine | Recipes for Restaurant Customer Success

Buena Vista Creative — Thu, 13 Jul 2023 10:00:00 -0400

Rich Levy of Butter and Vine, joins the show.

Learn More About Butter and Vine: https://butterandvine.com/
Instagram: https://www.instagram.com/butterandvine/
Facebook: https://www.facebook.com/butterandvine
TikTok: https://www.tiktok.com/@butterandvine

EP. 16 - Dr. Carlos De La Hoz of NeoMedicine Institute | Alternative & Holistic Health Service

Buena Vista Creative — Thu, 06 Jul 2023 08:00:00 -0400

Dr. Carlos De La Hoz, Founder of NeoMedicine Institute, joins the show.

Learn More About NeoMedicine Institute: https://www.neomedicineinstitute.com/
Instagram: https://www.instagram.com/neomedinstitute/
Facebook: https://www.facebook.com/Neomedicineinstitute/
YouTube: https://www.youtube.com/@neomedicineinstitute1434

EP. 11 - SOCAP Spring Symposium Podcast Booth '23 | Rob Seaver and Michele A. Shuster of PACE

Buena Vista Creative — Fri, 30 Jun 2023 08:00:00 -0400

Rob Seaver and Michele A. Shuster of PACE, join the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.

Learn More
PACE: https://paceassociation.org/
SOCAP International: https://socap.org/

Show Sponsor:
Inktel Contact Center Solutions: https://www.inktel.com
A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.

EP. 10 - SOCAP Spring Symposium Podcast Booth '23 | Nicole Nutile of Wiley

Buena Vista Creative — Wed, 28 Jun 2023 08:00:00 -0400

Nicole Nutile, Client Success and Customer Experience Manager at Wiley, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.

Learn More
Wiley: https://www.wiley.com/en-us
SOCAP International: https://socap.org/

EP. 9 - SOCAP Spring Symposium Podcast Booth '23 | Chris Drury of Blount Fine Foods

Buena Vista Creative — Fri, 23 Jun 2023 08:00:00 -0400

Chris Drury, Director of Consumer Care at Blount Fine Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.

Learn More
Blount Fine Foods: https://www.blountfinefoods.com/
SOCAP International: https://socap.org/

EP. 15 - Luis "Wicho" Hernandez of Coastal Wealth | Business Lessons from the Dugout

Buena Vista Creative — Wed, 21 Jun 2023 11:00:00 -0400

Luis "Wicho" Hernandez, Partner at Coastal Wealth and Broadcaster for University of Miami Baseball, joins the show.

Learn More About Coastal Wealth:
https://coastalwealth.com/

EP. 8 - SOCAP Spring Symposium Podcast Booth '23 | John M. Calhoun of McKee Foods

Buena Vista Creative — Wed, 21 Jun 2023 08:00:00 -0400

John M. Calhoun, Consumer Affairs Manager at McKee Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.

Learn More
McKee Foods: https://www.mckeefoods.com/www
SOCAP International: https://socap.org/

EP. 7 - SOCAP Spring Symposium Podcast Booth '23 | Joe Mazur of Michelin Tires

Buena Vista Creative — Fri, 16 Jun 2023 08:00:00 -0400

Joe Mazur, Director of Consumer Care at Michelin Tires, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.

Learn More
Michelin Tires: https://www.michelinman.com/
SOCAP International: https://socap.org/

EP. 6 - SOCAP Spring Symposium Podcast Booth '23 | Jill DeLong of The Hershey Company

Buena Vista Creative — Wed, 14 Jun 2023 08:00:00 -0400

Jill DeLong, Global Consumer Relations Manger at The Hershey Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.

Learn More
The Hershey Company: https://www.thehersheycompany.com/en_us/home.html
SOCAP International: https://socap.org/

EP. 5 - SOCAP Spring Symposium Podcast Booth '23 | Lisa Diehl of Freshpet

Buena Vista Creative — Fri, 09 Jun 2023 08:00:00 -0400

Lisa Diehl, Consumer Care Director at Freshpet, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.

Learn More
Freshpet: https://freshpet.com/#/
SOCAP International: https://socap.org/

EP. 4 - SOCAP Spring Symposium Podcast Booth '23 | Lisa Oswald of Travelzoo

Buena Vista Creative — Wed, 07 Jun 2023 08:00:00 -0400

Lisa Oswald, Senior Vice President, Global Head of Consumer Service at Travelzoo, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.

Learn More
Travelzoo: https://www.travelzoo.com/
SOCAP International: https://socap.org/

EP. 3 - SOCAP Spring Symposium Podcast Booth '23 | Rakeb Araya of General Mills

Buena Vista Creative — Fri, 02 Jun 2023 08:45:00 -0400

Rakeb Araya, Systems Project Manager/Operations Manager at General Mills, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.

Learn More
General Mills: https://www.generalmills.com/
SOCAP International: https://socap.org/

EP. 2 - SOCAP Spring Symposium Podcast Booth '23 | Nathan Bobay of Delta Faucet Company

Buena Vista Creative — Wed, 31 May 2023 09:30:00 -0400

Nathan Bobay, Senior Manager, Customer Solutions at Delta Faucet Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.

Learn More
Delta Faucet Company: https://www.deltafaucet.com/
SOCAP International: https://socap.org/

EP. 1 - SOCAP Spring Symposium Podcast Booth '23 | Cathy Guidi-Scherm of Campbell's

Buena Vista Creative — Wed, 24 May 2023 08:00:00 -0400

Cathy Guidi-Scherm, Consumer Care Operations Manager of Campbell's Soup, joins the SOCAP Spring Symposium Podcast Booth.

Learn More
Campbell's: https://www.campbells.com/
SOCAP International: https://socap.org/

EP. 14 - Luis Gonzalez of The City of West Palm Beach Fire Rescue | Customer Service to Firefighting

Buena Vista Creative — Thu, 27 Apr 2023 10:30:00 -0400

Luis is a former Customer Service BPO Executive with over 20 years of experience working in the Contact Center Industry. Learn how servicing clients, customers and the community as a Former Business Executive and Firefighter, overlap in many ways as Luis shares his insights and best practices for a successful career and fulfilling life.

EP. 13 - Ajay Goel of GMass | Email Marketing & Customer Acquisition

Buena Vista Creative — Thu, 20 Apr 2023 12:15:00 -0400

On this episode we sit down with our good friend Ajay Goel, Founder of GMass. Ajay has been developing email sending software for 20 years and is a pioneer and influencer in email marketing. Listen to this awesome interview to learn about Ajay’s journey in finding and building GMass, and his thoughts on email marketing, customer acquisition, spam, AI, and more!

EP. 12 - Austin Kreinz of Atomix Logistics | Third-Party Logistics Keys to Success

Buena Vista Creative — Wed, 12 Apr 2023 11:45:00 -0400

Austin Kreinz is the Founder and CEO of Atomix Logistics, a Third-Party Logistics Provider. In this insightful episode, Austin opens up about Atomix business, technology, operation and customer innovation and keys to being successful in the 3PL industry. He also shares his personal entrepreneurial journey of starting Atomix, and his principles and practices to running a successful company.

For more information visit: www.atomixlogistics.com/

EP. 11 - Staff Sgt. Sarah Ralph of the U.S. Marine Corps | Recruiting for the U.S. Marine Corps

Buena Vista Creative — Wed, 05 Apr 2023 10:00:00 -0400

Looking to join the U.S. Marine Corps, but not sure where to start? In this interview, we chat with a seasoned Marine, who shares valuable insights and tips for those considering a career in the military. From how to research job opportunities within the U.S. Marine Corps, to tips for preparing for the ASVAB standardized test, this interview covers all the bases. Plus, learn about the different roles and opportunities available within the Marines, beyond the typical infantry stereotypes. Whether you're a woman considering a male-dominated field or just feeling nervous about taking the first step, this interview is a must-watch for anyone interested in joining the Marines.

About The Happy Customer Channel:
The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
For more information, please visit:
https://thehappycustomerchannel.com

Our Sponsors:
Buena Vista Creative:
Buena Vista Creative is a Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.

Visit https://www.buenavistacreative.com for more information

Inktel Contact Center Solutions:
Inktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.

What makes us different is our passion.

Visit https://www.inktel.com for more information

EP. 10 - Sergio Rodriguez of Bare Knuckle Fighting Championship | Building a Combat Sports Brand

Buena Vista Creative — Wed, 08 Mar 2023 11:15:00 -0500

In this episode of The Happy Customer Channel, host Dan Arriola, President of Inktel Contact Center Solutions, sits down with Sergio Rodriguez, a representative from the Bare Knuckle Fighting Championship, to discuss their unique approach to customer satisfaction. With a focus on transparency and accountability, BKFC has quickly become a fan favorite in the combat sports industry.

Sergio delves into the various strategies that BKFC has implemented to build a loyal customer base, including innovative marketing techniques and a commitment to delivering a high-quality product. He also shares the challenges they faced in the early days of the organization and how they overcame them to achieve their current success.

Join us for an insightful and inspiring conversation with one of the leading voices in the world of combat sports, as we uncover the secrets to creating a happy and satisfied customer base.

https://thehappycustomerchannel.com

EP. 9 - Amit Jagwani of Extreme Reach Payroll Solutions | Financing in Film & TV Production

Buena Vista Creative — Wed, 22 Feb 2023 11:45:00 -0500

Veteran Film & TV finance executive Amit Jagwai speaks to customer service "expert" Gio Pucinni about the ins and outs of having production companies, their crews, and big-name brand executives as customers. Deciding where to shoot a film, series, or commercial affects the bottom line tremendously, and navigating those logistics creates complexity on top of an already complex production plan. Learn how financial decisions and the role of production accountant is not something taught in school, but a craft onto itself that is essential to every production around the world.

EP. 8 - Abel Sanchez of Miami Stadium | Building an Authentic Brand

Buena Vista Creative — Thu, 09 Feb 2023 11:30:00 -0500

Learn how Abel Sanchez built a following and loyal customer base for his apparel company after launching @miamistadium on Instagram, which featured in the beginning photos and tidbits on Miami culture. He sits down with Inktel President Dan Arriola to discuss the history of Miami, the Miami Stadium and its area, and how the Instagram community turned into a customer base.

EP. 7 - Tarek Moaz | Managing a Global Customer Service Workforce

Buena Vista Creative — Wed, 01 Feb 2023 10:30:00 -0500

More and more of the customer experience is being part of a global community of support agents. Is culture, language, and other differences a challenge or is it becoming less of an issue in particular countries? Tarek Moaz has over 20 years of experience with global call centers in various industries and sits down with Gio Puccini to discuss what those operations are like today and into the future.

https://thehappycustomerchannel.com

Our Sponsors:

Buena Vista Creative:

Buena Vista Creative is a Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.

Visit https://www.buenavistacreative.com for more information

Inktel Contact Center Solutions:

Inktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.

What makes us different is our passion.

Visit https://www.inktel.com for more information

EP. 6 - Brandon Okpalobi of DIBIA Athletic/Dibia DREAM | Entrepreneurship in STEM/STEAM & Community

Buena Vista Creative — Wed, 25 Jan 2023 10:30:00 -0500

Brandon Okpalobi runs 3 organizations meant to teach and empower our community's youth. He is the CEO at DIBIA Athletic, Founder of Dibia DREAM, President of Siyanse and Hands-On STEM Host for Discovery Education. How did each organization, which each has different types of customers, take off and prosper? Brandon sits down with Gio Puccini to discuss how he convinced his customers to believe in him and his vision of helping the youth of today.

For more information, please visit: https://thehappycustomerchannel.com

Our Sponsors:

Buena Vista Creative:

Visit https://www.buenavistacreative.com for more information

Inktel Contact Center Solutions:

What makes us different is our passion.

Visit https://www.inktel.com for more information

EP. 5 - Erwin Jacobo of Inktel/Buena Vista Creative | Sales, Sports, & Client Satisfaction

Buena Vista Creative — Wed, 11 Jan 2023 10:30:00 -0500

What does Sales, Sports, and Client Satisfaction have to do with each other? A lot more than you think. Listen to Erwin Jacobo explain how the lessons he's learned as a former professional baseball player trickle into his current role as a client satisfaction and business development director who handles some of the biggest brands in the world.

EP. 4 - Ramon Martinez of Marriott Vacations Worldwide | Managing Customers In 24/7 Hospitality

Buena Vista Creative — Wed, 30 Nov 2022 09:00:00 -0500

In a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to the customer who may need different things depending on the time of day.