{"version":"https://jsonfeed.org/version/1","title":"The Happy Customer Channel","home_page_url":"https://thehappycustomerchannel.fireside.fm","feed_url":"https://thehappycustomerchannel.fireside.fm/json","description":"YouTube and Podcast series around providing excellent customer service to any industry.","_fireside":{"subtitle":"Customer Service Talk","pubdate":"2025-06-05T05:00:00.000-04:00","explicit":false,"copyright":"2025 by The Happy Customer Channel","owner":"Buena Vista Creative","image":"https://media24.fireside.fm/file/fireside-images-2024/podcasts/images/4/489767e6-b31f-4950-9a6f-924f30f46583/cover.jpg?v=1"},"items":[{"id":"c9d33f0f-f4e2-41b3-aaea-3d729586ffa5","title":"EP. 79 - Rudy Gil | From the Stage to the Soul","url":"https://thehappycustomerchannel.fireside.fm/79","content_text":"Rudy opens up about his journey into music, the rise of freestyle in Miami, the culture that shaped a generation, and how his passion for performing has never faded.\n\nWhether you’re a fan of old-school freestyle, grew up in the Magic City, or just love a good music story — this one’s for you.","content_html":"\u003cp\u003eRudy opens up about his journey into music, the rise of freestyle in Miami, the culture that shaped a generation, and how his passion for performing has never faded.\u003c/p\u003e\n\n\u003cp\u003eWhether you’re a fan of old-school freestyle, grew up in the Magic City, or just love a good music story — this one’s for you.\u003c/p\u003e","summary":"🎙️ From the Stage to the Soul | Rudy Gil of Secret Society – The Happy Customer Channel\r\nIn this episode, we sit down with Rudy Gil, the lead singer of Miami’s iconic 1980s freestyle band Secret Society.","date_published":"2025-06-05T05:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/c9d33f0f-f4e2-41b3-aaea-3d729586ffa5.mp3","mime_type":"audio/mpeg","size_in_bytes":83660646,"duration_in_seconds":3484}]},{"id":"3cccf428-924b-4351-8563-a1fd76397c27","title":"EP. 78 - Matthew Hertz | Tariffs, Trade \u0026 DTC: What Brands Must Know in 2025","url":"https://thehappycustomerchannel.fireside.fm/78","content_text":"From looming tariff hikes to bonded warehouses and free trade zones, Matthew gives DTC brands practical advice on how to adapt. He explains which verticals are getting hit the hardest, what smart brands are doing to protect margins, and what the 3PL space looks like heading into the back half of 2024.\n\nDon't miss this if you're in e-commerce, logistics, or running a DTC brand.","content_html":"\u003cp\u003eFrom looming tariff hikes to bonded warehouses and free trade zones, Matthew gives DTC brands practical advice on how to adapt. He explains which verticals are getting hit the hardest, what smart brands are doing to protect margins, and what the 3PL space looks like heading into the back half of 2024.\u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t miss this if you\u0026#39;re in e-commerce, logistics, or running a DTC brand.\u003c/p\u003e","summary":"How are today’s shifting tariffs and global trade dynamics affecting your supply chain? In this episode of The Happy Customer Channel, we sit down with Matthew Hertz, CEO and Founder of Third Person, to make sense of the latest changes hitting the logistics world.","date_published":"2025-05-29T05:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/3cccf428-924b-4351-8563-a1fd76397c27.mp3","mime_type":"audio/mpeg","size_in_bytes":25497371,"duration_in_seconds":1060}]},{"id":"c328e433-c6d4-479a-a73f-ab70dc23c475","title":"EP. 77 - Randall Bailey | The Knock-Out King","url":"https://thehappycustomerchannel.fireside.fm/77","content_text":"From growing up fighting on the streets to knocking opponents out cold in the pros, Bailey opens up about his journey through boxing’s highs and lows. We get into the dark side of the business, shady promoters, his bout with Mike Jones, and why he believes many fighters get left behind after retirement.","content_html":"\u003cp\u003eFrom growing up fighting on the streets to knocking opponents out cold in the pros, Bailey opens up about his journey through boxing’s highs and lows. We get into the dark side of the business, shady promoters, his bout with Mike Jones, and why he believes many fighters get left behind after retirement.\u003c/p\u003e","summary":"Step into the ring with Randall Bailey, the KO King himself and former IBF Welterweight Champion, as he tells it like it is—no gloves on. 🥊","date_published":"2025-05-22T05:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/c328e433-c6d4-479a-a73f-ab70dc23c475.mp3","mime_type":"audio/mpeg","size_in_bytes":75197435,"duration_in_seconds":3130}]},{"id":"7ec99157-97ed-44d1-b3ef-86e8e652bf9c","title":"EP. 76 - Coach Jim Larrañaga | Inside the Game with Coach Larrañaga","url":"https://thehappycustomerchannel.fireside.fm/76","content_text":"Coach L reflects on his incredible journey at The U, including leading the Hurricanes to their first-ever Final Four appearance in 2023. He shares powerful insights into what it takes to build a winning culture, develop star athletes, and manage a successful team in the modern era of NIL, transfers, and media attention.\n\nFrom coaching future NBA talent to navigating the evolving landscape of college athletics, Coach Larrañaga opens up about the values and strategies that have guided his decades-long career.\n\nIf you're interested in leadership, sports, or the intersection of business and athletics, this episode is a must-watch.","content_html":"\u003cp\u003eCoach L reflects on his incredible journey at The U, including leading the Hurricanes to their first-ever Final Four appearance in 2023. He shares powerful insights into what it takes to build a winning culture, develop star athletes, and manage a successful team in the modern era of NIL, transfers, and media attention.\u003c/p\u003e\n\n\u003cp\u003eFrom coaching future NBA talent to navigating the evolving landscape of college athletics, Coach Larrañaga opens up about the values and strategies that have guided his decades-long career.\u003c/p\u003e\n\n\u003cp\u003eIf you\u0026#39;re interested in leadership, sports, or the intersection of business and athletics, this episode is a must-watch.\u003c/p\u003e","summary":"In this episode of The Happy Customer Channel, we sit down with legendary University of Miami Head Coach Jim Larrañaga for an in-depth conversation on leadership, legacy, and the business of college basketball.","date_published":"2025-05-08T05:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/7ec99157-97ed-44d1-b3ef-86e8e652bf9c.mp3","mime_type":"audio/mpeg","size_in_bytes":63648950,"duration_in_seconds":2650}]},{"id":"33416c27-2daf-41a3-b918-12ea6ce639b5","title":"EP. 75 - Rob Finkelstein | Alumni Direct: Helping Athletes Build What's Next","url":"https://thehappycustomerchannel.fireside.fm/75","content_text":"Rob shares why he started Alumni Direct, the gaps he saw in post-athletic career support, and how his platform is providing tools, mentorship, and community to help alumni - especially former athletes - thrive in their next chapter.\n\nWe dive into: The mental shift from athlete to entrepreneur or professional\n✅ Financial planning and building a strong foundation\n✅ The impact of NIL (Name, Image, Likeness)\n✅ What success looks like after sports\n✅ Why community and connection still matter\n\nWhether you’re an athlete, coach, business leader, or fan of personal growth - this episode delivers real talk and real insights.","content_html":"\u003cp\u003eRob shares why he started Alumni Direct, the gaps he saw in post-athletic career support, and how his platform is providing tools, mentorship, and community to help alumni - especially former athletes - thrive in their next chapter.\u003c/p\u003e\n\n\u003cp\u003eWe dive into: The mental shift from athlete to entrepreneur or professional\u003cbr\u003e\n✅ Financial planning and building a strong foundation\u003cbr\u003e\n✅ The impact of NIL (Name, Image, Likeness)\u003cbr\u003e\n✅ What success looks like after sports\u003cbr\u003e\n✅ Why community and connection still matter\u003c/p\u003e\n\n\u003cp\u003eWhether you’re an athlete, coach, business leader, or fan of personal growth - this episode delivers real talk and real insights.\u003c/p\u003e","summary":"What happens after the final whistle blows? In this episode of The Happy Customer Channel, we sit down with Rob Finkelstein, founder of Alumni Direct, to talk about how he's helping athletes transition from sports to business and life beyond the game.","date_published":"2025-04-24T05:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/33416c27-2daf-41a3-b918-12ea6ce639b5.mp3","mime_type":"audio/mpeg","size_in_bytes":40146388,"duration_in_seconds":1671}]},{"id":"639dae08-2b41-4dff-8bf3-a1b9d7c6e7da","title":"EP. 74 - Renee \u0026 Roxanne Pasquarella | 70 Years of Frankie's Pizza","url":"https://thehappycustomerchannel.fireside.fm/74","content_text":"For over 70 years, Frankie’s Pizza has been serving up more than just iconic square slices - it’s been dishing out love, tradition, and a legacy of service that’s stood the test of time. From the origin story of their parents’ dream, to lessons on running a successful family business, to how Miami has evolved over the decades - Renee and Roxanne share it all.\n\nWhether you’re a local, a pizza lover, or an entrepreneur seeking timeless insights into longevity and customer loyalty, this one’s for you.","content_html":"\u003cp\u003eFor over 70 years, Frankie’s Pizza has been serving up more than just iconic square slices - it’s been dishing out love, tradition, and a legacy of service that’s stood the test of time. From the origin story of their parents’ dream, to lessons on running a successful family business, to how Miami has evolved over the decades - Renee and Roxanne share it all.\u003c/p\u003e\n\n\u003cp\u003eWhether you’re a local, a pizza lover, or an entrepreneur seeking timeless insights into longevity and customer loyalty, this one’s for you.\u003c/p\u003e","summary":"In this episode of The Happy Customer Channel, we sit down at Miami’s oldest pizzeria - Frankie’s Pizza - with Renee and Roxanne Pasquarella, the second-generation owners and daughters of founders Frank and Doreen Pasquarella.","date_published":"2025-04-17T05:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/639dae08-2b41-4dff-8bf3-a1b9d7c6e7da.mp3","mime_type":"audio/mpeg","size_in_bytes":59115742,"duration_in_seconds":2453}]},{"id":"1aee3d88-58b6-48fd-bd11-b1405cc342c4","title":"EP. 73 - Ryan Finkelstein | Locked On Mets","url":"https://thehappycustomerchannel.fireside.fm/73","content_text":"Ryan takes us through his journey into sports media and podcasting, what it’s like hosting a daily show for one of MLB’s most passionate fanbases, and gives us his expert insight into the current state of the Mets, the future of the franchise, and the overall state of Major League Baseball. We dive into MLB’s new rule changes, player development, front office decisions, and what being a true baseball fan really means today.\n\nWhether you're a die-hard Mets fan or just love talking baseball, this episode is packed with insights, stories, and a behind-the-scenes look at the world of sports podcasting.","content_html":"\u003cp\u003eRyan takes us through his journey into sports media and podcasting, what it’s like hosting a daily show for one of MLB’s most passionate fanbases, and gives us his expert insight into the current state of the Mets, the future of the franchise, and the overall state of Major League Baseball. We dive into MLB’s new rule changes, player development, front office decisions, and what being a true baseball fan really means today.\u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re a die-hard Mets fan or just love talking baseball, this episode is packed with insights, stories, and a behind-the-scenes look at the world of sports podcasting.\u003c/p\u003e","summary":"Calling all New York Mets fans! In this episode of The Happy Customer Channel, we sit down with Ryan Finkelstein, host of Locked On Mets – the #1 daily podcast for everything New York Mets.","date_published":"2025-04-10T05:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/1aee3d88-58b6-48fd-bd11-b1405cc342c4.mp3","mime_type":"audio/mpeg","size_in_bytes":57907113,"duration_in_seconds":2410}]},{"id":"8a90f193-b8cd-49fd-8f72-60606a7f4798","title":"EP. 72 - Manning Sumner | NO DAYS OFF | The Big Dawgs: With Manning Sumner","url":"https://thehappycustomerchannel.fireside.fm/72","content_text":"Manning shares how he built Legacy Gyms, launched his premium water brand No Days Off, and mastered the art of branding, business, and leadership.","content_html":"\u003cp\u003eManning shares how he built Legacy Gyms, launched his premium water brand No Days Off, and mastered the art of branding, business, and leadership.\u003c/p\u003e","summary":"In this episode, we sit down with Manning Sumner, Founder \u0026 CEO of Legacy Gyms and No Days Off Premium Water, to talk about his journey from being a high-level college football player to training professional athletes and scaling his own fitness business.","date_published":"2025-03-26T05:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/8a90f193-b8cd-49fd-8f72-60606a7f4798.mp3","mime_type":"audio/mpeg","size_in_bytes":88748014,"duration_in_seconds":3684}]},{"id":"0321ba97-910b-4116-9fb4-fc4b298105e0","title":"EP. 71 - Adam Jones | A Life in Baseball, Japan, \u0026 Beyond","url":"https://thehappycustomerchannel.fireside.fm/71","content_text":"Adam opens up about his rise to the Major Leagues, career highlights, and the keys to success that shaped him into one of baseball’s most decorated players.\n\nWe also explore his experience playing pro baseball in Japan, the cultural differences, and what it was like adapting to a new league. Adam shares insights on his current life in Barcelona, his transition after baseball, and his passion for giving back through his organization, BAT, which helps communities in need.","content_html":"\u003cp\u003eAdam opens up about his rise to the Major Leagues, career highlights, and the keys to success that shaped him into one of baseball’s most decorated players.\u003c/p\u003e\n\n\u003cp\u003eWe also explore his experience playing pro baseball in Japan, the cultural differences, and what it was like adapting to a new league. Adam shares insights on his current life in Barcelona, his transition after baseball, and his passion for giving back through his organization, BAT, which helps communities in need.\u003c/p\u003e","summary":"Join us as we sit down with Adam Jones, 5X MLB All-Star, 4X Gold Glove Winner, and Silver Slugger, for an exclusive deep dive into his incredible baseball journey and life beyond the game.","date_published":"2025-03-14T05:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/0321ba97-910b-4116-9fb4-fc4b298105e0.mp3","mime_type":"audio/mpeg","size_in_bytes":80359513,"duration_in_seconds":3339}]},{"id":"f83dee0a-9a00-4fac-be34-ed10c2cdde6e","title":"EP. 70 - Derick G | Hip-hop, Storytelling \u0026 Digital Media","url":"https://thehappycustomerchannel.fireside.fm/70","content_text":"In this episode, Derick G opens up about his journey from the early days of Miami hip-hop and car culture to becoming a leading photographer, creative director, and content creator in the industry.\n\nIn This Episode:\n• Discover Derick G’s inspiring story and how he broke into the industry\n• A deep dive into the evolution of Miami car and hip-hop culture. From the gritty 90’s to today\n• Insightful discussions on storytelling and the impact of social/digital media\n• Behind-the-scenes tales of working with global brands and celebrities like Nike, Beats by Dre, and even collaborations involving LeBron James","content_html":"\u003cp\u003eIn this episode, Derick G opens up about his journey from the early days of Miami hip-hop and car culture to becoming a leading photographer, creative director, and content creator in the industry.\u003c/p\u003e\n\n\u003cp\u003eIn This Episode:\u003cbr\u003e\n• Discover Derick G’s inspiring story and how he broke into the industry\u003cbr\u003e\n• A deep dive into the evolution of Miami car and hip-hop culture. From the gritty 90’s to today\u003cbr\u003e\n• Insightful discussions on storytelling and the impact of social/digital media\u003cbr\u003e\n• Behind-the-scenes tales of working with global brands and celebrities like Nike, Beats by Dre, and even collaborations involving LeBron James\u003c/p\u003e","summary":"Join us for an exclusive conversation with Miami’s own creative powerhouse, Derick G!","date_published":"2025-02-27T05:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/f83dee0a-9a00-4fac-be34-ed10c2cdde6e.mp3","mime_type":"audio/mpeg","size_in_bytes":76970845,"duration_in_seconds":3204}]},{"id":"54d148de-062f-4ab4-ab1a-8e1e99b8b965","title":"EP. 69 - Noah Ohlsen, CrossFit Games Athlete | Happy But Hungry","url":"https://thehappycustomerchannel.fireside.fm/69","content_text":"Noah shares his insights on the current state of CrossFit, what it takes to compete at the highest level, and practical workout advice for athletes of all levels.\n\nWe also dive into his latest venture - the \"Happy But Hungry\" Run Club, and how he balances strength training, endurance, and recovery. Whether you're a CrossFit athlete, fitness enthusiast, or just love training, this episode is packed with elite performance tips and motivation!","content_html":"\u003cp\u003eNoah shares his insights on the current state of CrossFit, what it takes to compete at the highest level, and practical workout advice for athletes of all levels.\u003c/p\u003e\n\n\u003cp\u003eWe also dive into his latest venture - the \u0026quot;Happy But Hungry\u0026quot; Run Club, and how he balances strength training, endurance, and recovery. Whether you\u0026#39;re a CrossFit athlete, fitness enthusiast, or just love training, this episode is packed with elite performance tips and motivation!\u003c/p\u003e","summary":"In this episode, we sit down with Noah Ohlsen, a seasoned CrossFit Games athlete and fitness icon, to talk all things CrossFit, weightlifting, running, and training.","date_published":"2025-02-20T05:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/54d148de-062f-4ab4-ab1a-8e1e99b8b965.mp3","mime_type":"audio/mpeg","size_in_bytes":58188448,"duration_in_seconds":2422}]},{"id":"292aee1a-5c71-4408-9b7d-6503f2baeade","title":"EP. 68 - Castrello \"JJ\" Goicoechea \u0026 Benny Bueno | Miami Jai Alai Legends","url":"https://thehappycustomerchannel.fireside.fm/68","content_text":"These former Miami Jai Alai pros take us on an exhilarating journey through their careers, sharing incredible stories from their playing days, insights into the history and culture of Jai Alai, and an honest look at the current state and future of the sport.\n\n🏆 What was it like playing at the peak of Jai Alai’s popularity?\n🔥 How has the game evolved over the years?\n⚡ Can Jai Alai make a comeback in the modern sports world?\n\nWhether you're a lifelong fan or new to the game, this episode is packed with fast-paced action, nostalgia, and expert analysis from two of the best to ever play. Don't miss this deep dive into a sport like no other!","content_html":"\u003cp\u003eThese former Miami Jai Alai pros take us on an exhilarating journey through their careers, sharing incredible stories from their playing days, insights into the history and culture of Jai Alai, and an honest look at the current state and future of the sport.\u003c/p\u003e\n\n\u003cp\u003e🏆 What was it like playing at the peak of Jai Alai’s popularity?\u003cbr\u003e\n🔥 How has the game evolved over the years?\u003cbr\u003e\n⚡ Can Jai Alai make a comeback in the modern sports world?\u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re a lifelong fan or new to the game, this episode is packed with fast-paced action, nostalgia, and expert analysis from two of the best to ever play. Don\u0026#39;t miss this deep dive into a sport like no other!\u003c/p\u003e","summary":"Step into the world of Jai Alai, the fastest ball sport in the world, with two legends of the game - Castrello \"JJ\" Goicoechea and Benny Bueno.","date_published":"2025-01-30T05:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/292aee1a-5c71-4408-9b7d-6503f2baeade.mp3","mime_type":"audio/mpeg","size_in_bytes":123453196,"duration_in_seconds":5138}]},{"id":"d04b4cf5-cd96-4358-9345-c4a6327e5438","title":"EP. 67 - Jason Schlenker | Mastering the Art of Sales","url":"https://thehappycustomerchannel.fireside.fm/67","content_text":"With over 26 years of experience in the industry, Jason shares his insights, strategies, and lessons learned from his journey to the top.\n\nTopics Covered:\n✅ How to be successful in sales\n✅ The key traits of top-performing salespeople\n✅ Insights on hiring and training a great sales team\n✅ Jason’s journey to becoming a sales leader\n✅ The mindset and strategies that drive long-term success\n\nWhether you’re a sales professional, business leader, or entrepreneur, this episode is packed with valuable takeaways to help you grow and succeed.","content_html":"\u003cp\u003eWith over 26 years of experience in the industry, Jason shares his insights, strategies, and lessons learned from his journey to the top.\u003c/p\u003e\n\n\u003cp\u003eTopics Covered:\u003cbr\u003e\n✅ How to be successful in sales\u003cbr\u003e\n✅ The key traits of top-performing salespeople\u003cbr\u003e\n✅ Insights on hiring and training a great sales team\u003cbr\u003e\n✅ Jason’s journey to becoming a sales leader\u003cbr\u003e\n✅ The mindset and strategies that drive long-term success\u003c/p\u003e\n\n\u003cp\u003eWhether you’re a sales professional, business leader, or entrepreneur, this episode is packed with valuable takeaways to help you grow and succeed.\u003c/p\u003e","summary":"In this episode, we sit down with Jason Schlenker, the Executive Vice President of Inktel Contact Center Solutions, to dive deep into sales success, leadership, and building a winning sales team.","date_published":"2025-01-23T05:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/d04b4cf5-cd96-4358-9345-c4a6327e5438.mp3","mime_type":"audio/mpeg","size_in_bytes":34899285,"duration_in_seconds":1453}]},{"id":"dd76a6b3-6f81-452f-ae31-c4b57c5bf366","title":"EP. 66 - Felipe Rodriguez | 2025 Tech-World Insights","url":"https://thehappycustomerchannel.fireside.fm/66","content_text":"We also explore Miami's rise as a future tech hub, discussing how the city is shaping up to become a powerhouse for innovation and technology.\n\n🚀 Topics Covered in This Episode:\n\nBlockchain: What's next?\nWillow and its role in tech's future\nChatGPT, OpenAI, and AI advancements\nMiami's potential as a global tech hub\nFelipe's predictions for technology in 2025\nIf you're passionate about technology, innovation, or curious about where the world of tech is heading, this episode is for you!","content_html":"\u003cp\u003eWe also explore Miami\u0026#39;s rise as a future tech hub, discussing how the city is shaping up to become a powerhouse for innovation and technology.\u003c/p\u003e\n\n\u003cp\u003e🚀 Topics Covered in This Episode:\u003c/p\u003e\n\n\u003cp\u003eBlockchain: What\u0026#39;s next?\u003cbr\u003e\nWillow and its role in tech\u0026#39;s future\u003cbr\u003e\nChatGPT, OpenAI, and AI advancements\u003cbr\u003e\nMiami\u0026#39;s potential as a global tech hub\u003cbr\u003e\nFelipe\u0026#39;s predictions for technology in 2025\u003cbr\u003e\nIf you\u0026#39;re passionate about technology, innovation, or curious about where the world of tech is heading, this episode is for you!\u003c/p\u003e","summary":"In this episode of The Happy Customer Channel, we dive deep into the future of technology with Felipe Rodriguez, the Chief Technology Officer at Inktel. From blockchain to Willow, ChatGPT, OpenAI, and more, Felipe shares his expert insights on what lies ahead for the tech world in 2025.","date_published":"2024-12-19T08:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/dd76a6b3-6f81-452f-ae31-c4b57c5bf366.mp3","mime_type":"audio/mpeg","size_in_bytes":39068014,"duration_in_seconds":1624}]},{"id":"24463055-114e-49bb-a614-3ebba24d6c32","title":"EP. 65 - EJ Martinez | Subby's Subs \u0026 Power Pizzeria","url":"https://thehappycustomerchannel.fireside.fm/65","content_text":"EJ shares his unique journey from his early days as a DJ to working in realty and ultimately becoming a successful entrepreneur. We discuss how his passion for hospitality drove him to establish his own businesses and the hard work that went on behind the scenes to make his vision a reality.\n\nEJ opens up about the challenges and triumphs of starting a sub shop, his philosophy on hospitality that shapes his business approach, and the ‘hospitality mentality’ that ensures success. We also discuss his strategic use of marketing and social media to create a strong following, foster a positive company culture, and build lasting connections with customers.\n\nTune in for an engaging conversation packed with valuable insights on entrepreneurship, business growth, and the true meaning of hospitality.","content_html":"\u003cp\u003eEJ shares his unique journey from his early days as a DJ to working in realty and ultimately becoming a successful entrepreneur. We discuss how his passion for hospitality drove him to establish his own businesses and the hard work that went on behind the scenes to make his vision a reality.\u003c/p\u003e\n\n\u003cp\u003eEJ opens up about the challenges and triumphs of starting a sub shop, his philosophy on hospitality that shapes his business approach, and the ‘hospitality mentality’ that ensures success. We also discuss his strategic use of marketing and social media to create a strong following, foster a positive company culture, and build lasting connections with customers.\u003c/p\u003e\n\n\u003cp\u003eTune in for an engaging conversation packed with valuable insights on entrepreneurship, business growth, and the true meaning of hospitality.\u003c/p\u003e","summary":"In this episode, I sit down with EJ Martinez, the inspiring Founder of Subby’s Subs and Power Pizzeria in Miami, FL.","date_published":"2024-12-05T08:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/24463055-114e-49bb-a614-3ebba24d6c32.mp3","mime_type":"audio/mpeg","size_in_bytes":49157627,"duration_in_seconds":1945}]},{"id":"8992e0cc-803d-4b7b-a79b-44d33b651920","title":"EP. 64 - Gale Sayers Nelson | Big Brothers Big Sisters of Miami","url":"https://thehappycustomerchannel.fireside.fm/64","content_text":"Gale shares his incredible journey and unwavering passion for helping youth make better choices and inspiring the Miami community. Discover the impactful work of Big Brothers Big Sisters of Miami, as Gale reveals his powerful mission to \"get to kids before they get arrested.\"\n\nLearn about the importance of building meaningful relationships, the behind-the-scenes magic of the organization, and the business insights that keep it running successfully. Whether you're curious about mentorship, youth empowerment, or the strategy behind nonprofit organizations, this episode has something for you!\n\nDon't miss this deep dive into how Big Brothers Big Sisters is transforming lives and shaping the future.","content_html":"\u003cp\u003eGale shares his incredible journey and unwavering passion for helping youth make better choices and inspiring the Miami community. Discover the impactful work of Big Brothers Big Sisters of Miami, as Gale reveals his powerful mission to \u0026quot;get to kids before they get arrested.\u0026quot;\u003c/p\u003e\n\n\u003cp\u003eLearn about the importance of building meaningful relationships, the behind-the-scenes magic of the organization, and the business insights that keep it running successfully. Whether you\u0026#39;re curious about mentorship, youth empowerment, or the strategy behind nonprofit organizations, this episode has something for you!\u003c/p\u003e\n\n\u003cp\u003eDon\u0026#39;t miss this deep dive into how Big Brothers Big Sisters is transforming lives and shaping the future.\u003c/p\u003e","summary":"In this episode, we sit down with Gale Sayers Nelson, President and CEO of Big Brothers Big Sisters of Miami.","date_published":"2024-11-28T05:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/8992e0cc-803d-4b7b-a79b-44d33b651920.mp3","mime_type":"audio/mpeg","size_in_bytes":30425842,"duration_in_seconds":1266}]},{"id":"2e7d5383-6e28-4a07-a340-022b22a3d09b","title":"EP. 63 - Christopher Hunter | Beverage, Business, \u0026 Balance","url":"https://thehappycustomerchannel.fireside.fm/63","content_text":"Known for his innovative work in the beverage industry, Christopher shares his story, from the chaotic early days of co-founding Four Loko to launching Koia, a health-focused plant-based beverage brand.\n\nChristopher opens up about the challenges and successes he's encountered along the way, revealing insights into the alcohol and wellness industries. He also discusses his beliefs and philosophy around work, career, and success, as well as his passion for health, wellness, and nutrition.\n\nPlus, Christopher introduces his new book, Blackout Punch: An Entrepreneur's Journey from Chaos to Clarity, where he recounts his experiences and hard-earned lessons on finding purpose and balance in a demanding field. Whether you're an aspiring entrepreneur or simply curious about the beverage industry’s evolution, this episode is packed with valuable takeaways.","content_html":"\u003cp\u003eKnown for his innovative work in the beverage industry, Christopher shares his story, from the chaotic early days of co-founding Four Loko to launching Koia, a health-focused plant-based beverage brand.\u003c/p\u003e\n\n\u003cp\u003eChristopher opens up about the challenges and successes he\u0026#39;s encountered along the way, revealing insights into the alcohol and wellness industries. He also discusses his beliefs and philosophy around work, career, and success, as well as his passion for health, wellness, and nutrition.\u003c/p\u003e\n\n\u003cp\u003ePlus, Christopher introduces his new book, Blackout Punch: An Entrepreneur\u0026#39;s Journey from Chaos to Clarity, where he recounts his experiences and hard-earned lessons on finding purpose and balance in a demanding field. Whether you\u0026#39;re an aspiring entrepreneur or simply curious about the beverage industry’s evolution, this episode is packed with valuable takeaways.\u003c/p\u003e","summary":"In this episode, we dive into the entrepreneurial journey of Christopher Hunter, the Co-Founder and CEO of Koia.","date_published":"2024-11-14T08:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/2e7d5383-6e28-4a07-a340-022b22a3d09b.mp3","mime_type":"audio/mpeg","size_in_bytes":76616271,"duration_in_seconds":3191}]},{"id":"9ded6052-a5f8-4ea5-9a52-da9008863070","title":"EP. 62 - David W. McCombie, III | The Art of the Deal","url":"https://thehappycustomerchannel.fireside.fm/62","content_text":"Join us as David shares his invaluable expertise on growing, improving, and selling companies within the middle-market sector. With years of experience as a business consultant and strategic advisor, David offers a behind-the-scenes look at what it takes to scale businesses, prepare them for sale, and maximize their value.","content_html":"\u003cp\u003eJoin us as David shares his invaluable expertise on growing, improving, and selling companies within the middle-market sector. With years of experience as a business consultant and strategic advisor, David offers a behind-the-scenes look at what it takes to scale businesses, prepare them for sale, and maximize their value.\u003c/p\u003e","summary":"In this episode of The Happy Customer Channel, we dive into the world of business strategy and middle-market success with David W. McCombie, III, the Founder \u0026 CEO of McCombie Group, LLC.","date_published":"2024-11-07T10:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/9ded6052-a5f8-4ea5-9a52-da9008863070.mp3","mime_type":"audio/mpeg","size_in_bytes":64107182,"duration_in_seconds":2670}]},{"id":"df0ebfab-9962-43c4-b27c-5a7abb0d03a9","title":"EP. 61 - David Schull | Life, Lessons, and Career Stories","url":"https://thehappycustomerchannel.fireside.fm/61","content_text":"He shares powerful life lessons from his experiences in these diverse fields\n\n🏈 We also dive into his close relationship with Mario Cristobal, the head coach of UM Football, exploring how their friendship has shaped his perspective on leadership and success both on and off the field.\n\n🎾 Plus, hear the inspiring story of his daughter's rise as a professional pickleball player and how her journey has influenced his views on perseverance and ambition.\n\nTune in for insightful stories, career tips, and a look at the personal connections that define a life of growth and success!","content_html":"\u003cp\u003eHe shares powerful life lessons from his experiences in these diverse fields\u003c/p\u003e\n\n\u003cp\u003e🏈 We also dive into his close relationship with Mario Cristobal, the head coach of UM Football, exploring how their friendship has shaped his perspective on leadership and success both on and off the field.\u003c/p\u003e\n\n\u003cp\u003e🎾 Plus, hear the inspiring story of his daughter\u0026#39;s rise as a professional pickleball player and how her journey has influenced his views on perseverance and ambition.\u003c/p\u003e\n\n\u003cp\u003eTune in for insightful stories, career tips, and a look at the personal connections that define a life of growth and success!\u003c/p\u003e","summary":"In this episode, we sit down with a David Schull, a Health Care PR Executive working with emerging biotech companies and leading a thriving sports-health PR practice for elite and professional athletes.","date_published":"2024-10-31T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/df0ebfab-9962-43c4-b27c-5a7abb0d03a9.mp3","mime_type":"audio/mpeg","size_in_bytes":73386038,"duration_in_seconds":4584}]},{"id":"9aa9a561-85b5-4cd0-ace8-95b9e86b43d4","title":"EP. 60 - Robert \"Raven\" Kraft | The Runner's Song","url":"https://thehappycustomerchannel.fireside.fm/60","content_text":"Raven shares the inspiring story of his life, from running 8 miles every day on Miami Beach for over 47 years to creating music that moves hearts. 🏃‍♂️🎶\n\nJoin us as we dive into the challenges Raven has faced and how he continues to push forward, living with purpose and passion. Whether it’s through running, music, or life’s toughest moments, Raven’s story is full of perseverance and the lessons he’s learned along the way.\n\nDon’t miss this chance to hear from an extraordinary man who’s not just an athlete, but a true artist at heart. 🌟","content_html":"\u003cp\u003eRaven shares the inspiring story of his life, from running 8 miles every day on Miami Beach for over 47 years to creating music that moves hearts. 🏃‍♂️🎶\u003c/p\u003e\n\n\u003cp\u003eJoin us as we dive into the challenges Raven has faced and how he continues to push forward, living with purpose and passion. Whether it’s through running, music, or life’s toughest moments, Raven’s story is full of perseverance and the lessons he’s learned along the way.\u003c/p\u003e\n\n\u003cp\u003eDon’t miss this chance to hear from an extraordinary man who’s not just an athlete, but a true artist at heart. 🌟\u003c/p\u003e","summary":"In this episode of The Happy Customer Channel, we sit down with Miami Beach legend, Robert “Raven” Kraft, a man known for his incredible running streak, passion for songwriting, and endless wisdom.","date_published":"2024-10-24T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/9aa9a561-85b5-4cd0-ace8-95b9e86b43d4.mp3","mime_type":"audio/mpeg","size_in_bytes":56830848,"duration_in_seconds":2364}]},{"id":"91d3e16b-9d78-4da7-8cb1-2481eec15792","title":"EP. 59 - Gonzalo Di Paolo | Inside the Marvel Universe","url":"https://thehappycustomerchannel.fireside.fm/59","content_text":"We take a deep dive into the Marvel Universe, exploring everything from its blockbuster movies and series to its major successes and upcoming projects.\n\nGonzalo also shares insights into his passion for Marvel statue collecting and provides a fascinating look into the comic book collecting industry. Tune in for a journey through the past, present, and future of Marvel.","content_html":"\u003cp\u003eWe take a deep dive into the Marvel Universe, exploring everything from its blockbuster movies and series to its major successes and upcoming projects.\u003c/p\u003e\n\n\u003cp\u003eGonzalo also shares insights into his passion for Marvel statue collecting and provides a fascinating look into the comic book collecting industry. Tune in for a journey through the past, present, and future of Marvel.\u003c/p\u003e","summary":"In this episode, we sit down with Gonzalo Di Paolo, an extreme Marvel fanatic, cinematic expert, and dedicated collector.","date_published":"2024-10-17T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/91d3e16b-9d78-4da7-8cb1-2481eec15792.mp3","mime_type":"audio/mpeg","size_in_bytes":36606413,"duration_in_seconds":1523}]},{"id":"1449a663-f151-4069-a4d0-78f8a5d6c137","title":"EP. 58 - Mike JoJo | The Origin \u0026 Art of JOJO Tea","url":"https://thehappycustomerchannel.fireside.fm/58","content_text":"Mike takes us on an inspiring journey through the origins of JOJO Tea, sharing how his passion for tea evolved from a personal practice into a thriving business.\n\nDiscover the fascinating history of tea, and how these time-honored traditions shaped Mike's approach to crafting JOJO Tea. We also dive into unique tea facts, the philosophy behind tea culture, and how Mike's commitment to quality has helped JOJO Tea build a loyal following.","content_html":"\u003cp\u003eMike takes us on an inspiring journey through the origins of JOJO Tea, sharing how his passion for tea evolved from a personal practice into a thriving business.\u003c/p\u003e\n\n\u003cp\u003eDiscover the fascinating history of tea, and how these time-honored traditions shaped Mike\u0026#39;s approach to crafting JOJO Tea. We also dive into unique tea facts, the philosophy behind tea culture, and how Mike\u0026#39;s commitment to quality has helped JOJO Tea build a loyal following.\u003c/p\u003e","summary":"In this episode, we sit down with Mike JoJo, the founder of JOJO Tea.","date_published":"2024-10-10T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/1449a663-f151-4069-a4d0-78f8a5d6c137.mp3","mime_type":"audio/mpeg","size_in_bytes":89633741,"duration_in_seconds":3733}]},{"id":"41459a29-5658-4f12-936f-38cc1638dd16","title":"EP. 57 - Joe Sigona | Men's Health \u0026 Performance","url":"https://thehappycustomerchannel.fireside.fm/57","content_text":"With over six years of experience in Men's health and fitness, Joe shares his journey from New Jersey to Miami and how he's empowering men to stay at the top of their game, both physically and mentally.","content_html":"\u003cp\u003eWith over six years of experience in Men\u0026#39;s health and fitness, Joe shares his journey from New Jersey to Miami and how he\u0026#39;s empowering men to stay at the top of their game, both physically and mentally.\u003c/p\u003e","summary":"In this episode, we sit down with Joe Sigona, a dynamic performance coach and personal trainer based in Miami, FL.","date_published":"2024-10-03T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/41459a29-5658-4f12-936f-38cc1638dd16.mp3","mime_type":"audio/mpeg","size_in_bytes":49872155,"duration_in_seconds":2076}]},{"id":"1dd41ea0-1a8a-491c-8236-e37fb975bf84","title":"EP. 56 - Eddy Arriola | Vince McMahon: The Mastermind","url":"https://thehappycustomerchannel.fireside.fm/56","content_text":"We dive into the legendary career of Vince McMahon, the mastermind who transformed wrestling into the global entertainment juggernaut it is today. We explore his early days in the wrestling business, his legacy in the entertainment industry and thoughts on the upcoming documentary, \"Mr. McMahon\", that will capture the journey of a true business icon.","content_html":"\u003cp\u003eWe dive into the legendary career of Vince McMahon, the mastermind who transformed wrestling into the global entertainment juggernaut it is today. We explore his early days in the wrestling business, his legacy in the entertainment industry and thoughts on the upcoming documentary, \u0026quot;Mr. McMahon\u0026quot;, that will capture the journey of a true business icon.\u003c/p\u003e","summary":"In this episode, we sit down with my tag team partner, Eddy Arriola.","date_published":"2024-09-24T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/1dd41ea0-1a8a-491c-8236-e37fb975bf84.mp3","mime_type":"audio/mpeg","size_in_bytes":27145195,"duration_in_seconds":1129}]},{"id":"3ae1daaa-e412-4b35-be35-b57582e35657","title":"EP. 55 - Liz Roca: Tour Marketing \u0026 Agency Life","url":"https://thehappycustomerchannel.fireside.fm/55","content_text":"Liz takes us through her incredible journey in the world of marketing and agency life, starting with her early days at the Miami Herald, transitioning to work with the Miami Heat, and now organizing tours for some of the world's biggest musical artists.\n\nWe discuss the challenges and excitement of working behind the scenes in the entertainment industry, her experiences in marketing at the highest level, and what it takes to succeed in such a competitive field. Whether you're a fan of music, marketing, or inspiring career stories, this episode is a must-listen!","content_html":"\u003cp\u003eLiz takes us through her incredible journey in the world of marketing and agency life, starting with her early days at the Miami Herald, transitioning to work with the Miami Heat, and now organizing tours for some of the world\u0026#39;s biggest musical artists.\u003c/p\u003e\n\n\u003cp\u003eWe discuss the challenges and excitement of working behind the scenes in the entertainment industry, her experiences in marketing at the highest level, and what it takes to succeed in such a competitive field. Whether you\u0026#39;re a fan of music, marketing, or inspiring career stories, this episode is a must-listen!\u003c/p\u003e","summary":"In this episode, we interview Liz Roca, Director of Tour Marketing at United Talent Agency in Miami, FL.","date_published":"2024-09-19T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/3ae1daaa-e412-4b35-be35-b57582e35657.mp3","mime_type":"audio/mpeg","size_in_bytes":45711603,"duration_in_seconds":1903}]},{"id":"256ea167-796f-4d50-8f8b-42b4dd5cc722","title":"EP. 54 - Kenny Sager: The Owner of Austin Burke","url":"https://thehappycustomerchannel.fireside.fm/54","content_text":"Kenny shares his incredible journey of moving from New York to Miami, and how he became involved with the legendary Austin Burke brand.\n\nTune in as we discuss Kenny's life stories, his insights on achieving success, and what makes him such a standout salesman. He also shares stories about some of his famous customers, his connection with the Miami Heat, and valuable advice for anyone looking to excel in their field.","content_html":"\u003cp\u003eKenny shares his incredible journey of moving from New York to Miami, and how he became involved with the legendary Austin Burke brand.\u003c/p\u003e\n\n\u003cp\u003eTune in as we discuss Kenny\u0026#39;s life stories, his insights on achieving success, and what makes him such a standout salesman. He also shares stories about some of his famous customers, his connection with the Miami Heat, and valuable advice for anyone looking to excel in their field.\u003c/p\u003e","summary":"In this episode, we sit down with Kenny Sager, aka \"The Mayor\", and owner of the iconic Austin Burke men's clothing store in Miami.","date_published":"2024-09-12T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/256ea167-796f-4d50-8f8b-42b4dd5cc722.mp3","mime_type":"audio/mpeg","size_in_bytes":96237867,"duration_in_seconds":4007}]},{"id":"db0f32e8-760c-4043-8924-6e5ee7e5653d","title":"EP. 53 - Dr. Carter Burrus: Miami Legend","url":"https://thehappycustomerchannel.fireside.fm/53","content_text":"Discover the untold stories of a man who has shaped countless lives in the classroom and on the field, and gain unique insights into the wild beauty of the Everglades, a place Dr. Burrus knows like the back of his hand. Whether you're interested in education, sports, or nature, this episode has something for everyone.","content_html":"\u003cp\u003eDiscover the untold stories of a man who has shaped countless lives in the classroom and on the field, and gain unique insights into the wild beauty of the Everglades, a place Dr. Burrus knows like the back of his hand. Whether you\u0026#39;re interested in education, sports, or nature, this episode has something for everyone.\u003c/p\u003e","summary":"Join us for an inspiring conversation with Dr. Carter Burrus, a true Miami legend, revered professor at Christopher Columbus High School, and Everglades National Park expert. In this episode, we dive deep into Dr. Burrus’s extraordinary life journey—from his impactful career as a beloved educator to his achievements on the football field and his passion for weightlifting.","date_published":"2024-09-06T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/db0f32e8-760c-4043-8924-6e5ee7e5653d.mp3","mime_type":"audio/mpeg","size_in_bytes":76227343,"duration_in_seconds":3175}]},{"id":"6c4969eb-40be-4708-9f05-b13b2f2971dd","title":"EP. 52 - Nick Molina | Self-Made Hustle: Journey of an Entrepreneur","url":"https://thehappycustomerchannel.fireside.fm/52","content_text":"Nick's journey began in the gym as a personal trainer, where he honed his sales skills and discovered his passion for business. From there, he caught the \"entrepreneur bug\" and embarked on a path that led him to build and buy multiple successful businesses across retail, real estate, e-commerce, and online ventures.","content_html":"\u003cp\u003eNick\u0026#39;s journey began in the gym as a personal trainer, where he honed his sales skills and discovered his passion for business. From there, he caught the \u0026quot;entrepreneur bug\u0026quot; and embarked on a path that led him to build and buy multiple successful businesses across retail, real estate, e-commerce, and online ventures.\u003c/p\u003e","summary":"In this inspiring episode, we sit down with Nick Molina, a true self-made entrepreneur who started with nothing but grit and determination.","date_published":"2024-08-29T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/6c4969eb-40be-4708-9f05-b13b2f2971dd.mp3","mime_type":"audio/mpeg","size_in_bytes":56981818,"duration_in_seconds":2373}]},{"id":"2d9ad989-dc77-49d6-86b1-0552b8b8ead6","title":"EP. 51 - RESILIENCY","url":"https://thehappycustomerchannel.fireside.fm/51","content_text":"Resilience is the ability to withstand adversity and bounce back from difficult life events. It's a crucial trait for success in any field, and our guests have demonstrated it time and again in their personal and professional lives. Join us as we highlight compelling stories of perseverance and determination from some of our past guests:\n\nJim Sayih - 00:37\nEd Newman - 04:15\nBrian Hanely - 06:31\nPatrick Sheehy - 08:12\nRobert Ramos \u0026amp; Pedro Gomez - 12:02\nOscar Torre - 16:34","content_html":"\u003cp\u003eResilience is the ability to withstand adversity and bounce back from difficult life events. It\u0026#39;s a crucial trait for success in any field, and our guests have demonstrated it time and again in their personal and professional lives. Join us as we highlight compelling stories of perseverance and determination from some of our past guests:\u003c/p\u003e\n\n\u003cp\u003eJim Sayih - 00:37\u003cbr\u003e\nEd Newman - 04:15\u003cbr\u003e\nBrian Hanely - 06:31\u003cbr\u003e\nPatrick Sheehy - 08:12\u003cbr\u003e\nRobert Ramos \u0026amp; Pedro Gomez - 12:02\u003cbr\u003e\nOscar Torre - 16:34\u003c/p\u003e","summary":"In this special episode of The Happy Customer Channel, we dive into the theme of resilience by revisiting some of the most inspiring moments from our past interviews.","date_published":"2024-08-08T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/2d9ad989-dc77-49d6-86b1-0552b8b8ead6.mp3","mime_type":"audio/mpeg","size_in_bytes":31094233,"duration_in_seconds":1292}]},{"id":"6fa571bc-dd75-4155-a6fb-4900bf718ca5","title":"EP. 50 - Fashion at the Olympics: Hits and Misses with Frank Judd","url":"https://thehappycustomerchannel.fireside.fm/50","content_text":"Find out Frank's best and worst fashion moments from the Summer 2024 Games.","content_html":"\u003cp\u003eFind out Frank\u0026#39;s best and worst fashion moments from the Summer 2024 Games.\u003c/p\u003e","summary":"In this exciting 50th episode of The Happy Customer Channel, we're joined by Frank Judd, Director of Recruiting at Inktel, and a renowned fashion expert, to give us his take on the Paris 2024 Summer Olympics Fashion.","date_published":"2024-08-02T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/6fa571bc-dd75-4155-a6fb-4900bf718ca5.mp3","mime_type":"audio/mpeg","size_in_bytes":19618926,"duration_in_seconds":814}]},{"id":"e9dea1c4-32b3-4521-b339-78788cada4db","title":"EP. 49 - Brian Pla | Revitalizing Health: Exploring Better Health \u0026 Wellness","url":"https://thehappycustomerchannel.fireside.fm/49","content_text":"Join us as Brian shares his journey in the health and wellness industry and discusses the groundbreaking advancements at Gentera. We delve into the latest in stem cell therapy, innovative anti-aging treatments, and the future of healthcare.","content_html":"\u003cp\u003eJoin us as Brian shares his journey in the health and wellness industry and discusses the groundbreaking advancements at Gentera. We delve into the latest in stem cell therapy, innovative anti-aging treatments, and the future of healthcare.\u003c/p\u003e","summary":"We sit down with Brian Pla, the visionary CEO and Founder of Gentera, a leading health and wellness company specializing in anti-aging aesthetics, advanced IV therapy, and PRP (Platelet-Rich Plasma) treatments.","date_published":"2024-07-26T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/e9dea1c4-32b3-4521-b339-78788cada4db.mp3","mime_type":"audio/mpeg","size_in_bytes":60479898,"duration_in_seconds":2518}]},{"id":"7a07a4d5-39e6-458f-8112-4634c23495cd","title":"EP. 48 - Mike Nicoll | The Spoils: Selling the Future of American Basketball","url":"https://thehappycustomerchannel.fireside.fm/48","content_text":"As a passionate basketball enthusiast, Mike delves into the journey of creating this powerful film, sharing the inspiration and challenges he encountered along the way.\n\nIn our discussion, Mike reveals the driving force behind making the documentary and the message he hopes to convey to his audience. We also explore the intricate business of high-school basketball, the intense world of recruiting, and the pathways players navigate on their quest to the NBA.\n\nTune in for an insightful conversation that sheds light on the future of American basketball and the dynamics that shape the sport at the grassroots level. Whether you're a basketball fan or interested in the film industry, this episode promises to be both informative and inspiring.","content_html":"\u003cp\u003eAs a passionate basketball enthusiast, Mike delves into the journey of creating this powerful film, sharing the inspiration and challenges he encountered along the way.\u003c/p\u003e\n\n\u003cp\u003eIn our discussion, Mike reveals the driving force behind making the documentary and the message he hopes to convey to his audience. We also explore the intricate business of high-school basketball, the intense world of recruiting, and the pathways players navigate on their quest to the NBA.\u003c/p\u003e\n\n\u003cp\u003eTune in for an insightful conversation that sheds light on the future of American basketball and the dynamics that shape the sport at the grassroots level. Whether you\u0026#39;re a basketball fan or interested in the film industry, this episode promises to be both informative and inspiring.\u003c/p\u003e","summary":"Join us in this captivating episode as we sit down with Mike Nicoll, the visionary Director behind the documentary film \"The Spoils: Selling the Future of American Basketball.\"","date_published":"2024-07-18T10:30:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/7a07a4d5-39e6-458f-8112-4634c23495cd.mp3","mime_type":"audio/mpeg","size_in_bytes":83921640,"duration_in_seconds":3494}]},{"id":"1ac27081-b14d-4caa-9676-8e03d8a7b1c9","title":"EP. 47 - Oscar Torre | A Cuban Actor's Journey: Navigating Success and Struggles","url":"https://thehappycustomerchannel.fireside.fm/47","content_text":"Oscar shares his incredible journey from his early days in Miami to making it in the competitive world of Hollywood. Hear firsthand about the struggles and triumphs he faced along the way, the pivotal moments that shaped his career, and the stories behind his most memorable moments coming up as an actor.","content_html":"\u003cp\u003eOscar shares his incredible journey from his early days in Miami to making it in the competitive world of Hollywood. Hear firsthand about the struggles and triumphs he faced along the way, the pivotal moments that shaped his career, and the stories behind his most memorable moments coming up as an actor.\u003c/p\u003e","summary":"On this episode of The Happy Customer Channel we sit down with the talented Cuban-American actor, Oscar Torre.","date_published":"2024-07-04T12:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/1ac27081-b14d-4caa-9676-8e03d8a7b1c9.mp3","mime_type":"audio/mpeg","size_in_bytes":82166529,"duration_in_seconds":3420}]},{"id":"c630f269-dad9-48bd-b78b-a5d90dfaae17","title":"EP. 46 - Nelson Flores-Giacometto | Buena Vista Creative: Agency Life. Hospitality. Cannabis.","url":"https://thehappycustomerchannel.fireside.fm/46","content_text":"Join us as we delve into the world of marketing and discuss proven marketing best practices, insights into the hospitality industry and the emerging cannabis market and its unique challenges. We also cover effective social media marketing strategies.","content_html":"\u003cp\u003eJoin us as we delve into the world of marketing and discuss proven marketing best practices, insights into the hospitality industry and the emerging cannabis market and its unique challenges. We also cover effective social media marketing strategies.\u003c/p\u003e","summary":"In this episode, we sit down with Nelson Flores-Giacometto, the Head of Marketing at Buena Vista Creative, a leading marketing agency in Miami, FL.","date_published":"2024-06-27T12:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/c630f269-dad9-48bd-b78b-a5d90dfaae17.mp3","mime_type":"audio/mpeg","size_in_bytes":37639520,"duration_in_seconds":1565}]},{"id":"b925d378-8a52-41a1-85fa-7e44be8f4acc","title":"EP. 45 - Jim Sayih | Beyond the Badge: Special Compass, Bodybuilding \u0026 Service","url":"https://thehappycustomerchannel.fireside.fm/45","content_text":"From flexing muscles as a competitive bodybuilder to enforcing the law with the Miami Police Department, and later founding the impactful nonprofit organization, Special Compass, Jim's journey is nothing short of inspirational.\n\nJoin us as Jim shares tales from his days in the Air Force, his journey as a weight lifter and bodybuilder, serving the community in nutrition and fitness, and lessons learned through overcoming challenges in life. We delve into how faith and fitness have shaped his approach to life and leadership. Whether you're looking for motivation in your fitness journey, wisdom in handling life's challenges, or inspiration from someone who's truly made a difference, this episode has something for you.","content_html":"\u003cp\u003eFrom flexing muscles as a competitive bodybuilder to enforcing the law with the Miami Police Department, and later founding the impactful nonprofit organization, Special Compass, Jim\u0026#39;s journey is nothing short of inspirational.\u003c/p\u003e\n\n\u003cp\u003eJoin us as Jim shares tales from his days in the Air Force, his journey as a weight lifter and bodybuilder, serving the community in nutrition and fitness, and lessons learned through overcoming challenges in life. We delve into how faith and fitness have shaped his approach to life and leadership. Whether you\u0026#39;re looking for motivation in your fitness journey, wisdom in handling life\u0026#39;s challenges, or inspiration from someone who\u0026#39;s truly made a difference, this episode has something for you.\u003c/p\u003e","summary":"In this compelling episode of The Happy Customer Channel, we sit down with Jim Sayih, a man whose life reads like a chapter from an epic novel. ","date_published":"2024-05-23T14:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/b925d378-8a52-41a1-85fa-7e44be8f4acc.mp3","mime_type":"audio/mpeg","size_in_bytes":63475365,"duration_in_seconds":2640}]},{"id":"caa7eac8-b068-4ab3-96d6-4f9455be4398","title":"EP. 44 - Frank Judd | Fashion, Fragrance, Frank \u0026 Football: Style Insight + The 2024 Met Gala","url":"https://thehappycustomerchannel.fireside.fm/44","content_text":"We are joined by special guest Frank Judd, Director of Talent Acquisition at Inktel and former talent at Ralph Lauren. With his extensive expertise in both fashion and fragrance, Frank brings valuable insights into the latest trends, designer movements, and best practices for cologne application. This episode also features an exclusive look at the Met Gala 2024, a pinnacle event for fashion enthusiasts. Whether you’re deeply embedded in the fashion industry or just love to stay on top of the latest styles, this episode offers essential information and exciting developments from across the fashion spectrum.","content_html":"\u003cp\u003eWe are joined by special guest Frank Judd, Director of Talent Acquisition at Inktel and former talent at Ralph Lauren. With his extensive expertise in both fashion and fragrance, Frank brings valuable insights into the latest trends, designer movements, and best practices for cologne application. This episode also features an exclusive look at the Met Gala 2024, a pinnacle event for fashion enthusiasts. Whether you’re deeply embedded in the fashion industry or just love to stay on top of the latest styles, this episode offers essential information and exciting developments from across the fashion spectrum.\u003c/p\u003e","summary":"In this episode of The Happy Customer Channel, we explore the dynamic and evolving landscape of the fashion world in 2024.","date_published":"2024-05-16T14:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/caa7eac8-b068-4ab3-96d6-4f9455be4398.mp3","mime_type":"audio/mpeg","size_in_bytes":18511854,"duration_in_seconds":768}]},{"id":"9ea9b3f9-6172-44d9-9685-5fca160ee387","title":"EP. 43 - Samuel Baum | Miami Beach Magic: Inside BeyBey, Red Bull \u0026 Hospitality","url":"https://thehappycustomerchannel.fireside.fm/43","content_text":"Sam, known as the \"Engine of Manifestation/Creative Instigator,\" joins us to discuss Miami Beach's vibrant culture, nightlife, and the food, beverage, and hospitality business. We explore his fascinating journey from his marketing days at Red Bull to establishing the unique BeyBey experience.","content_html":"\u003cp\u003eSam, known as the \u0026quot;Engine of Manifestation/Creative Instigator,\u0026quot; joins us to discuss Miami Beach\u0026#39;s vibrant culture, nightlife, and the food, beverage, and hospitality business. We explore his fascinating journey from his marketing days at Red Bull to establishing the unique BeyBey experience.\u003c/p\u003e","summary":"Welcome to our latest podcast episode featuring Samuel Baum, the visionary behind BeyBey Miami, a stylish bar/lounge in Miami Beach.","date_published":"2024-05-10T12:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/9ea9b3f9-6172-44d9-9685-5fca160ee387.mp3","mime_type":"audio/mpeg","size_in_bytes":47604538,"duration_in_seconds":1979}]},{"id":"086cb0a2-a27d-472a-af2b-529378c75fad","title":"EP. 42 - Cheick Mbengue | The Art of Lifestyle: D'USSÉ, Roc Nation, Suitsupply \u0026 DJing","url":"https://thehappycustomerchannel.fireside.fm/42","content_text":"Tune in to this exclusive episode of The Happy Customer Channel, where we dive deep with Roc Nation \u0026amp; D'USSÉ Ambassador, Cheick Mbengue. A man of many talents, Cheick is not only a celebrated DJ and stylist but also a renowned lifestyle specialist. Join us as we explore the ins and outs of the luxurious cognac brand D'USSÉ, and get a closer look at Cheick's influential role in its promotion.\n\nIn this engaging conversation, Cheick shares his journey through the glamorous world of fashion and his experiences spinning the decks as a DJ. We'll uncover how his work with Roc Nation has shaped his career and how he merges his passions to redefine industry standards.\n\nSubscribe to The Happy Customer Channel to never miss out on insights from the movers and shakers of music, fashion, and lifestyle industries.\n\nRecorded live at Buena Vista Studios, this episode is a must-watch for enthusiasts of refined taste and those looking to learn more about the synergy between high-end brands and the entertainment world.\n\nWhether you're a fan of D'USSÉ, a style connoisseur, or a music aficionado, there's something in this episode for everyone. Don't forget to like, comment, and share!","content_html":"\u003cp\u003eTune in to this exclusive episode of The Happy Customer Channel, where we dive deep with Roc Nation \u0026amp; D\u0026#39;USSÉ Ambassador, Cheick Mbengue. A man of many talents, Cheick is not only a celebrated DJ and stylist but also a renowned lifestyle specialist. Join us as we explore the ins and outs of the luxurious cognac brand D\u0026#39;USSÉ, and get a closer look at Cheick\u0026#39;s influential role in its promotion.\u003c/p\u003e\n\n\u003cp\u003eIn this engaging conversation, Cheick shares his journey through the glamorous world of fashion and his experiences spinning the decks as a DJ. We\u0026#39;ll uncover how his work with Roc Nation has shaped his career and how he merges his passions to redefine industry standards.\u003c/p\u003e\n\n\u003cp\u003eSubscribe to The Happy Customer Channel to never miss out on insights from the movers and shakers of music, fashion, and lifestyle industries.\u003c/p\u003e\n\n\u003cp\u003eRecorded live at Buena Vista Studios, this episode is a must-watch for enthusiasts of refined taste and those looking to learn more about the synergy between high-end brands and the entertainment world.\u003c/p\u003e\n\n\u003cp\u003eWhether you\u0026#39;re a fan of D\u0026#39;USSÉ, a style connoisseur, or a music aficionado, there\u0026#39;s something in this episode for everyone. Don\u0026#39;t forget to like, comment, and share!\u003c/p\u003e","summary":"We dive deep with Roc Nation \u0026 D'USSÉ Ambassador, Cheick Mbengue.","date_published":"2024-04-25T14:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/086cb0a2-a27d-472a-af2b-529378c75fad.mp3","mime_type":"audio/mpeg","size_in_bytes":41761049,"duration_in_seconds":1736}]},{"id":"c29b95df-e6e3-4183-b0ba-3154545a401b","title":"EP. 41 - Matthew Hertz | Unboxing the Future: eCommerce 3PL + Subscriptions","url":"https://thehappycustomerchannel.fireside.fm/41","content_text":"Dive deep with us as we explore the complex world of eCommerce logistics, uncover the challenges of fulfillment, and discuss the cutting-edge technologies that are revolutionizing how products reach your doorstep. \n\nWe also delve into the world of collecting baseball cards. Discover the dynamics of the baseball card collection market, the impact of eCommerce on this unique hobby, and how technology is changing the way collectors connect and trade. Whether you're an industry professional, an eCommerce enthusiast, a collector, or simply curious about how the online shopping world operates behind the scenes, this episode is packed with valuable insights into what the future holds.","content_html":"\u003cp\u003eDive deep with us as we explore the complex world of eCommerce logistics, uncover the challenges of fulfillment, and discuss the cutting-edge technologies that are revolutionizing how products reach your doorstep. \u003c/p\u003e\n\n\u003cp\u003eWe also delve into the world of collecting baseball cards. Discover the dynamics of the baseball card collection market, the impact of eCommerce on this unique hobby, and how technology is changing the way collectors connect and trade. Whether you\u0026#39;re an industry professional, an eCommerce enthusiast, a collector, or simply curious about how the online shopping world operates behind the scenes, this episode is packed with valuable insights into what the future holds.\u003c/p\u003e","summary":"In this special episode, we sit down with Matthew Hertz, the founder of Second Marathon, a leading eCommerce Third-Party Logistics (3PL) company, that has been at the forefront of innovation in the eCommerce fulfillment industry.","date_published":"2024-03-21T14:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/c29b95df-e6e3-4183-b0ba-3154545a401b.mp3","mime_type":"audio/mpeg","size_in_bytes":47441724,"duration_in_seconds":1975}]},{"id":"f8de8bbb-5eee-401c-b4a6-8d21ba80f165","title":"EP. 40 - Nelio Cuomo Costa | The Iron Claw Critique","url":"https://thehappycustomerchannel.fireside.fm/40","content_text":"Our esteemed guest, Nelio Cuomo Costa, the visionary owner of Coastal Championship Wrestling, shares his unique insights and critique of the film, offering an unparalleled perspective on the themes of ambition, legacy, and the relentless pursuit of greatness.","content_html":"\u003cp\u003eOur esteemed guest, Nelio Cuomo Costa, the visionary owner of Coastal Championship Wrestling, shares his unique insights and critique of the film, offering an unparalleled perspective on the themes of ambition, legacy, and the relentless pursuit of greatness.\u003c/p\u003e","summary":"On this thrilling episode of The Happy Customer Channel, we dive into the gripping world of \"The Iron Claw\", a 2023 biographical sports drama film written and directed by Sean Durkin about the Von Erichs, a family of professional wrestlers who are \"cursed\" by constant tragedy.","date_published":"2024-03-14T14:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/f8de8bbb-5eee-401c-b4a6-8d21ba80f165.mp3","mime_type":"audio/mpeg","size_in_bytes":56763351,"duration_in_seconds":2361}]},{"id":"68573d64-cd91-42a5-99c2-51e81e609578","title":"EP. 39 - Ed Newman \u0026 Holly Newman Greenberg | The Making of 'Warrior Judge'","url":"https://thehappycustomerchannel.fireside.fm/39","content_text":"This biography sheds light on Ed Newman's illustrious career and explores the profound impact of his life's work on those closest to him. Through candid conversations, we uncover the inspiration behind the book, the challenges faced during its creation, and the powerful messages they hope to share with the world. Join us for an intimate journey into the life of a man who has worn many hats - from a distinguished judge to a resilient warrior, and discover the legacy that Ed Newman continues to build with Holly by his side. Don't miss this enlightening episode that promises to inspire, educate, and captivate.","content_html":"\u003cp\u003eThis biography sheds light on Ed Newman\u0026#39;s illustrious career and explores the profound impact of his life\u0026#39;s work on those closest to him. Through candid conversations, we uncover the inspiration behind the book, the challenges faced during its creation, and the powerful messages they hope to share with the world. Join us for an intimate journey into the life of a man who has worn many hats - from a distinguished judge to a resilient warrior, and discover the legacy that Ed Newman continues to build with Holly by his side. Don\u0026#39;t miss this enlightening episode that promises to inspire, educate, and captivate.\u003c/p\u003e","summary":"In this gripping episode of The Happy Customer Channel, we sit down with the remarkable duo, Ed Newman and his daughter, Holly Newman Greenberg, to dive deep into their latest literary masterpiece, \"Warrior Judge: One Man's Journey from Gridiron to Gavel\".","date_published":"2024-03-07T14:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/68573d64-cd91-42a5-99c2-51e81e609578.mp3","mime_type":"audio/mpeg","size_in_bytes":70660376,"duration_in_seconds":2940}]},{"id":"9be10150-587b-4145-9814-fd1ad939032d","title":"EP. 38 - Ramiro Ortiz | Muhammad Ali vs. Sonny Liston","url":"https://thehappycustomerchannel.fireside.fm/38","content_text":"Show Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nBuena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.\n\nInktel Contact Center Solutions: https://www.inktel.com\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It's hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.\n\nmuhammadali #sonnyliston","content_html":"\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nBuena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It\u0026#39;s hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.\u003c/p\u003e\n\n\u003ch1\u003emuhammadali #sonnyliston\u003c/h1\u003e","summary":"Ramiro Ortiz, Boxing Historian, joins the show to discuss the history of one of the most controversial fights in sports history, Muhammad Ali vs. Sonny Liston.","date_published":"2024-02-21T14:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/9be10150-587b-4145-9814-fd1ad939032d.mp3","mime_type":"audio/mpeg","size_in_bytes":61813618,"duration_in_seconds":2571}]},{"id":"44ecd12c-ea37-423e-b2bd-e2c65ce5ed66","title":"EP. 37 - Jocelyn Borgella | Tackling Life Off the Field","url":"https://thehappycustomerchannel.fireside.fm/37","content_text":"Jocelyn Borgella, Former Retired NFL Player and Author, joins the show to discuss his new book \" First Football Player of Haitian Descent to be Drafted in the NFL.\"\n\nPick Up and Read \"First Football Player of Haitian Descent to be Drafted in the NFL\": https://www.amazon.com/Football-Player-Haitian-Descent-Drafted/dp/B0C6P8GGQ4","content_html":"\u003cp\u003eJocelyn Borgella, Former Retired NFL Player and Author, joins the show to discuss his new book \u0026quot; First Football Player of Haitian Descent to be Drafted in the NFL.\u0026quot;\u003c/p\u003e\n\n\u003cp\u003ePick Up and Read \u0026quot;First Football Player of Haitian Descent to be Drafted in the NFL\u0026quot;: \u003ca href=\"https://www.amazon.com/Football-Player-Haitian-Descent-Drafted/dp/B0C6P8GGQ4\" rel=\"nofollow\"\u003ehttps://www.amazon.com/Football-Player-Haitian-Descent-Drafted/dp/B0C6P8GGQ4\u003c/a\u003e\u003c/p\u003e","summary":"Jocelyn Borgella, Former Retired NFL Player and Author, joins the show to discuss his new book \" First Football Player of Haitian Descent to be Drafted in the NFL.\"","date_published":"2024-02-07T14:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/44ecd12c-ea37-423e-b2bd-e2c65ce5ed66.mp3","mime_type":"audio/mpeg","size_in_bytes":29178242,"duration_in_seconds":1213}]},{"id":"e92e1b6f-f12f-4eb0-a33d-8886f50ffc7e","title":"EP. 36 - Trader Joe's + Amazon Acquires Diamond Sports","url":"https://thehappycustomerchannel.fireside.fm/36","content_text":"In this deep dive, we celebrate two companies that are obsessed with customer service and client success...Trader Joe's and Amazon. We delve into Amazon's latest acquisition of Diamond Sports.\n\nDo you agree / disagree? Enjoy and let us know your thoughts in the comments below and let us know which companies you would like us to review. Remember to like / subscribe to stay connected #thehappycustomerchannel #customerservicepodcast #bestcustomerservice #customerexperience #customercare #customerappreciation  #technology ","content_html":"\u003cp\u003eIn this deep dive, we celebrate two companies that are obsessed with customer service and client success...Trader Joe\u0026#39;s and Amazon. We delve into Amazon\u0026#39;s latest acquisition of Diamond Sports.\u003c/p\u003e\n\n\u003cp\u003eDo you agree / disagree? Enjoy and let us know your thoughts in the comments below and let us know which companies you would like us to review. Remember to like / subscribe to stay connected #thehappycustomerchannel #customerservicepodcast #bestcustomerservice #customerexperience #customercare #customerappreciation  #technology \u003c/p\u003e","summary":"In this deep dive, we celebrate two companies that are obsessed with customer service and client success...Trader Joe's and Amazon. We delve into Amazon's latest acquisition of Diamond Sports.","date_published":"2024-01-31T14:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/e92e1b6f-f12f-4eb0-a33d-8886f50ffc7e.mp3","mime_type":"audio/mpeg","size_in_bytes":12988341,"duration_in_seconds":521}]},{"id":"e3c0103b-1a14-428a-8f32-aba824782f64","title":"EP. 35 - Michael Ronquillo | The Miami Iguana Hunter","url":"https://thehappycustomerchannel.fireside.fm/35","content_text":"Michael Ronquillo, owner of Humane Iguana Control, joins the show to discuss customer service and the business of iguana removal.\n\nLearn more about Humane Iguana Control | Website: https://humaneiguanacontrol.com/\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nBuena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.\n\nInktel Contact Center Solutions: https://www.inktel.com\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It's hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.","content_html":"\u003cp\u003eMichael Ronquillo, owner of Humane Iguana Control, joins the show to discuss customer service and the business of iguana removal.\u003c/p\u003e\n\n\u003cp\u003eLearn more about Humane Iguana Control | Website: \u003ca href=\"https://humaneiguanacontrol.com/\" rel=\"nofollow\"\u003ehttps://humaneiguanacontrol.com/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nBuena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It\u0026#39;s hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.\u003c/p\u003e","summary":"Michael Ronquillo, owner of Humane Iguana Control, joins the show to discuss customer service and the business of iguana removal.","date_published":"2024-01-24T14:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/e3c0103b-1a14-428a-8f32-aba824782f64.mp3","mime_type":"audio/mpeg","size_in_bytes":31362499,"duration_in_seconds":1276}]},{"id":"cff53f9c-6686-49ff-9305-f86f80358abe","title":"EP. 34 - 2023 Customer Service Winners \u0026 Losers","url":"https://thehappycustomerchannel.fireside.fm/34","content_text":"In this special episode, we picked the three best companies that provided great customer service and the three companies that really dropped the customer service ball in 2023. Did we get it right? Did we miss anyone? Do you agree / disagree?  Remember to like / subscribe to stay connected #thehappycustomerchannel #customerservicepodcast #bestcustomerservice #customerexperience #customercare #customerappreciation  #technology\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nBuena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.\n\nInktel Contact Center Solutions: https://www.inktel.com\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It's hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.","content_html":"\u003cp\u003eIn this special episode, we picked the three best companies that provided great customer service and the three companies that really dropped the customer service ball in 2023. Did we get it right? Did we miss anyone? Do you agree / disagree?  Remember to like / subscribe to stay connected #thehappycustomerchannel #customerservicepodcast #bestcustomerservice #customerexperience #customercare #customerappreciation  #technology\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nBuena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It\u0026#39;s hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.\u003c/p\u003e","summary":"In this special episode, we picked the three best companies that provided great customer service and the three companies that really dropped the customer service ball in 2023.","date_published":"2024-01-17T10:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/cff53f9c-6686-49ff-9305-f86f80358abe.mp3","mime_type":"audio/mpeg","size_in_bytes":11657805,"duration_in_seconds":455}]},{"id":"2b27225a-d921-496d-8750-d24887b2313e","title":"EP. 33 - Aaron Salgado | Behind the Lens: 'The Curse of Joe Robbie'","url":"https://thehappycustomerchannel.fireside.fm/33","content_text":"Watch the official trailer of #TheCurseofJoe Robbie \nhttps://mubi.com/en/us/films/the-curse-of-joe-robbie\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nBuena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.\n\nInktel Contact Center Solutions: https://www.inktel.com\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It's hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.\n\namazon #amazonprime #amazonhealthcare #healthcare #healthcareindustry","content_html":"\u003cp\u003eWatch the official trailer of #TheCurseofJoe Robbie \u003cbr\u003e\n\u003ca href=\"https://mubi.com/en/us/films/the-curse-of-joe-robbie\" rel=\"nofollow\"\u003ehttps://mubi.com/en/us/films/the-curse-of-joe-robbie\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nBuena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It\u0026#39;s hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.\u003c/p\u003e\n\n\u003ch1\u003eamazon #amazonprime #amazonhealthcare #healthcare #healthcareindustry\u003c/h1\u003e","summary":"Aaron Salgado joins the show to discuss his latest film \"The Curse of Joe Robbie\".","date_published":"2024-01-08T12:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/2b27225a-d921-496d-8750-d24887b2313e.mp3","mime_type":"audio/mpeg","size_in_bytes":33186209,"duration_in_seconds":1350}]},{"id":"c01aad5c-e70b-4e16-9eec-5c9399468e6c","title":"EP. 32 - Tom S. Lee | Amazon Enters Healthcare","url":"https://thehappycustomerchannel.fireside.fm/32","content_text":"Learn more and connect with Tom S. Lee\nLinkedIn: https://www.linkedin.com/in/tomslee99/\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nBuena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It's hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.","content_html":"\u003cp\u003eLearn more and connect with Tom S. Lee\u003cbr\u003e\nLinkedIn: \u003ca href=\"https://www.linkedin.com/in/tomslee99/\" rel=\"nofollow\"\u003ehttps://www.linkedin.com/in/tomslee99/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nBuena Vista Creative is a digital marketing agency based in Miami, FL offering marketing strategies/solutions to businesses. Services include podcast production, social media management, content creation, graphic design, branding, web design, photography and more.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a video podcast dedicated to teaching and improving the craft of successful customer service through interviews and deep dive discussions with leading professionals across a variety of industries. The podcast explores topics related to customer and business success, stories and experiences with the mission of creating Happy Customers! It\u0026#39;s hosted by Customer Service Leader, Innovator and President of Inktel Contact Center Solutions, Dan Arriola. The Happy Customer Channel is recorded at Buena Vista Studios in Miami, Florida.\u003c/p\u003e","summary":"Tom S. Lee joins the show to discuss Amazon's bold move into the Healthcare Industry.","date_published":"2024-01-03T12:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/c01aad5c-e70b-4e16-9eec-5c9399468e6c.mp3","mime_type":"audio/mpeg","size_in_bytes":28869639,"duration_in_seconds":1173}]},{"id":"cc5d15e8-b2a1-4077-b7a6-8c9b908cc0af","title":"EP. 31 - Brien Hanley of Big B Sports Talk | The Podcast Playbook","url":"https://thehappycustomerchannel.fireside.fm/31","content_text":"Brien Hanley of Big B Sports Talk joins the show.\n\nLearn more and connect with Brien and Big B Sports Talk\nYouTube: https://www.youtube.com/@bigbsportstalk\nInstagram: https://www.instagram.com/bigbsportstalk/\nTikTok: https://www.tiktok.com/@UCvNcP3OO71NJSko9vcNCPiw \n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eBrien Hanley of Big B Sports Talk joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn more and connect with Brien and Big B Sports Talk\u003cbr\u003e\nYouTube: \u003ca href=\"https://www.youtube.com/@bigbsportstalk\" rel=\"nofollow\"\u003ehttps://www.youtube.com/@bigbsportstalk\u003c/a\u003e\u003cbr\u003e\nInstagram: \u003ca href=\"https://www.instagram.com/bigbsportstalk/\" rel=\"nofollow\"\u003ehttps://www.instagram.com/bigbsportstalk/\u003c/a\u003e\u003cbr\u003e\nTikTok: \u003ca href=\"https://www.tiktok.com/@UCvNcP3OO71NJSko9vcNCPiw\" rel=\"nofollow\"\u003ehttps://www.tiktok.com/@UCvNcP3OO71NJSko9vcNCPiw\u003c/a\u003e \u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Brien Hanley of Big B Sports Talk joins the show.","date_published":"2023-12-20T10:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/cc5d15e8-b2a1-4077-b7a6-8c9b908cc0af.mp3","mime_type":"audio/mpeg","size_in_bytes":37532789,"duration_in_seconds":1515}]},{"id":"13307f76-f109-45c8-af7b-f9ebefa9e476","title":"EP. 30 - Abel Sanchez of Miami Stadium | Pop-up Shop Special with Miami Stadium","url":"https://thehappycustomerchannel.fireside.fm/30","content_text":"Abel Sanchez, Owner of Miami Stadium, LLC joins the show.\n\nLearn more and connect with Miami Stadium\nhttps://miamistadium.bigcartel.com/\nInstagram: https://www.instagram.com/miamistadium/\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eAbel Sanchez, Owner of Miami Stadium, LLC joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn more and connect with Miami Stadium\u003cbr\u003e\n\u003ca href=\"https://miamistadium.bigcartel.com/\" rel=\"nofollow\"\u003ehttps://miamistadium.bigcartel.com/\u003c/a\u003e\u003cbr\u003e\nInstagram: \u003ca href=\"https://www.instagram.com/miamistadium/\" rel=\"nofollow\"\u003ehttps://www.instagram.com/miamistadium/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Abel Sanchez, Owner of Miami Stadium, LLC joins the show.","date_published":"2023-12-13T11:45:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/13307f76-f109-45c8-af7b-f9ebefa9e476.mp3","mime_type":"audio/mpeg","size_in_bytes":9881798,"duration_in_seconds":389}]},{"id":"34acc693-9f10-4bbf-a109-610ceb91cc91","title":"EP. 29 - Navin Goyal MD | From White Coats to VC Founder","url":"https://thehappycustomerchannel.fireside.fm/29","content_text":"Navin Goyal MD, Co-Founder of LOUD Capital joins the show.\n\nLearn more and connect with Navin\nLinkedIn: https://www.linkedin.com/in/navingoyalmd/\nInstagram: https://www.instagram.com/navin.g.md/\nLink Tree: https://linktr.ee/navingoyalmd\n\nLearn more about LOUD Capital\nhttps://www.loud.vc/\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eNavin Goyal MD, Co-Founder of LOUD Capital joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn more and connect with Navin\u003cbr\u003e\nLinkedIn: \u003ca href=\"https://www.linkedin.com/in/navingoyalmd/\" rel=\"nofollow\"\u003ehttps://www.linkedin.com/in/navingoyalmd/\u003c/a\u003e\u003cbr\u003e\nInstagram: \u003ca href=\"https://www.instagram.com/navin.g.md/\" rel=\"nofollow\"\u003ehttps://www.instagram.com/navin.g.md/\u003c/a\u003e\u003cbr\u003e\nLink Tree: \u003ca href=\"https://linktr.ee/navingoyalmd\" rel=\"nofollow\"\u003ehttps://linktr.ee/navingoyalmd\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more about LOUD Capital\u003cbr\u003e\n\u003ca href=\"https://www.loud.vc/\" rel=\"nofollow\"\u003ehttps://www.loud.vc/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Navin Goyal MD, Co-Founder of LOUD Capital joins the show.","date_published":"2023-12-06T14:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/34acc693-9f10-4bbf-a109-610ceb91cc91.mp3","mime_type":"audio/mpeg","size_in_bytes":66593842,"duration_in_seconds":2688}]},{"id":"3e545896-5b23-48f8-bdfc-9b35c20dc61a","title":"EP. 28 - Patrick Sheehy | BBQ \u0026 Business Talk with a Pitmaster","url":"https://thehappycustomerchannel.fireside.fm/28","content_text":"Patrick Sheehy, Owner of The Pig Floyd BBQ in Miami, FL joins the show.\n\nLearn more about The Pig Floyd BBQ\nhttps://www.instagram.com/thepigfloydbbq/\nhttps://www.facebook.com/PigFloydBbq\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003ePatrick Sheehy, Owner of The Pig Floyd BBQ in Miami, FL joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn more about The Pig Floyd BBQ\u003cbr\u003e\n\u003ca href=\"https://www.instagram.com/thepigfloydbbq/\" rel=\"nofollow\"\u003ehttps://www.instagram.com/thepigfloydbbq/\u003c/a\u003e\u003cbr\u003e\n\u003ca href=\"https://www.facebook.com/PigFloydBbq\" rel=\"nofollow\"\u003ehttps://www.facebook.com/PigFloydBbq\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Patrick Sheehy, Owner of The Pig Floyd BBQ in Miami, FL joins the show.","date_published":"2023-11-29T12:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/3e545896-5b23-48f8-bdfc-9b35c20dc61a.mp3","mime_type":"audio/mpeg","size_in_bytes":70713219,"duration_in_seconds":2916}]},{"id":"bac43c62-45fc-4591-8f57-b0315e7a9a93","title":"EP. 27 - Brandon Beavers | Operating a Thriving Restaurant Food Supplier","url":"https://thehappycustomerchannel.fireside.fm/27","content_text":"Brandon Beavers, CEO of Beavers Holdings, LLC, joins the show.\n\nLearn more about Beavers Holdings, LLC\nhttps://www.beaversholdings.com\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eBrandon Beavers, CEO of Beavers Holdings, LLC, joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn more about Beavers Holdings, LLC\u003cbr\u003e\n\u003ca href=\"https://www.beaversholdings.com\" rel=\"nofollow\"\u003ehttps://www.beaversholdings.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Brandon Beavers, CEO of Beavers Holdings, LLC, joins the show.","date_published":"2023-11-10T08:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/bac43c62-45fc-4591-8f57-b0315e7a9a93.mp3","mime_type":"audio/mpeg","size_in_bytes":57658857,"duration_in_seconds":2363}]},{"id":"150c45f3-e787-49fe-8512-c465567f3b57","title":"EP. 26 - Adam Fried | Documentary Filmmaking: A Labor of Love","url":"https://thehappycustomerchannel.fireside.fm/26","content_text":"Adam Fried, Director of \"The Walk\", joins the show.\n\nWatch \"The Walk\"\nhttps://www.visualhistoryinitiative.org/event-thewalk\n\nLink to Hava Nagila Challenge\nhttps://youtu.be/kdNhR30K8a0\n\nLearn more about Visual History Initiative\nhttps://www.visualhistoryinitiative.org/\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eAdam Fried, Director of \u0026quot;The Walk\u0026quot;, joins the show.\u003c/p\u003e\n\n\u003cp\u003eWatch \u0026quot;The Walk\u0026quot;\u003cbr\u003e\n\u003ca href=\"https://www.visualhistoryinitiative.org/event-thewalk\" rel=\"nofollow\"\u003ehttps://www.visualhistoryinitiative.org/event-thewalk\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eLink to Hava Nagila Challenge\u003cbr\u003e\n\u003ca href=\"https://youtu.be/kdNhR30K8a0\" rel=\"nofollow\"\u003ehttps://youtu.be/kdNhR30K8a0\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn more about Visual History Initiative\u003cbr\u003e\n\u003ca href=\"https://www.visualhistoryinitiative.org/\" rel=\"nofollow\"\u003ehttps://www.visualhistoryinitiative.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Adam Fried, Director of \"The Walk\", joins the show.","date_published":"2023-11-02T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/150c45f3-e787-49fe-8512-c465567f3b57.mp3","mime_type":"audio/mpeg","size_in_bytes":58867662,"duration_in_seconds":2421}]},{"id":"09b1d849-d091-4ef1-bf86-c951cb419bd6","title":"EP. 25 - Director of Scarface Fan Film \"Montana\" - Aaron Salgado | Paying Homage to an Iconic Film","url":"https://thehappycustomerchannel.fireside.fm/25","content_text":"Aaron Salgado, Director of Scarface Fan Film \"Montana\", joins the show.\n\nWatch \"Montana\"\nhttps://www.youtube.com/watch?v=HRw_OLkX2Yc\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eAaron Salgado, Director of Scarface Fan Film \u0026quot;Montana\u0026quot;, joins the show.\u003c/p\u003e\n\n\u003cp\u003eWatch \u0026quot;Montana\u0026quot;\u003cbr\u003e\n\u003ca href=\"https://www.youtube.com/watch?v=HRw_OLkX2Yc\" rel=\"nofollow\"\u003ehttps://www.youtube.com/watch?v=HRw_OLkX2Yc\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Aaron Salgado, Director of Scarface Fan Film \"Montana\", joins the show.","date_published":"2023-10-24T07:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/09b1d849-d091-4ef1-bf86-c951cb419bd6.mp3","mime_type":"audio/mpeg","size_in_bytes":45948857,"duration_in_seconds":1882}]},{"id":"2d6ce424-553b-48eb-a0f9-565fc7bd1c96","title":"EP. 24 - Allman Brothers Band Historian, John Lynskey | Detailing a Band's History \u0026 Following","url":"https://thehappycustomerchannel.fireside.fm/24","content_text":"John Lynskey, Allman Brothers Band Historian, joins the show.\n\nRead \"Allman Joy: Keeping the Beat With Duane and Gregg\"\nhttps://www.amazon.com/Allman-Joy-Keeping-Duane-American/dp/0881469009\n\nLearn More About #theallmanbrothersband \nWebsite: https://allmanbrothersband.com/\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eJohn Lynskey, Allman Brothers Band Historian, joins the show.\u003c/p\u003e\n\n\u003cp\u003eRead \u0026quot;Allman Joy: Keeping the Beat With Duane and Gregg\u0026quot;\u003cbr\u003e\n\u003ca href=\"https://www.amazon.com/Allman-Joy-Keeping-Duane-American/dp/0881469009\" rel=\"nofollow\"\u003ehttps://www.amazon.com/Allman-Joy-Keeping-Duane-American/dp/0881469009\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eLearn More About #theallmanbrothersband \u003cbr\u003e\nWebsite: \u003ca href=\"https://allmanbrothersband.com/\" rel=\"nofollow\"\u003ehttps://allmanbrothersband.com/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"John Lynskey, Allman Brothers Band Historian, joins the show.","date_published":"2023-10-10T12:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/2d6ce424-553b-48eb-a0f9-565fc7bd1c96.mp3","mime_type":"audio/mpeg","size_in_bytes":77270646,"duration_in_seconds":3187}]},{"id":"7b352d26-f5c1-49a1-a5b3-7b1ed42dea7a","title":"EP. 23 - Freddy Stebbins, Miami Comedian  | Building An Audience \u0026 A Following","url":"https://thehappycustomerchannel.fireside.fm/23","content_text":"Freddy Stebbins, Miami Comedian, joins the show.","content_html":"\u003cp\u003eFreddy Stebbins, Miami Comedian, joins the show.\u003c/p\u003e","summary":"Freddy Stebbins, Miami Comedian, joins the show.","date_published":"2023-09-27T11:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/7b352d26-f5c1-49a1-a5b3-7b1ed42dea7a.mp3","mime_type":"audio/mpeg","size_in_bytes":57977348,"duration_in_seconds":2368}]},{"id":"e60b46fa-80cf-43dc-a32c-2cac8661b0c1","title":"EP. 22 - Frankie Telfort of Old Bull Athletics | The Founder of Old Bull Athletics","url":"https://thehappycustomerchannel.fireside.fm/22","content_text":"Frankie Telfort, founder of Old Bull Athletics, joins the show.\n\nLearn More About Old Bull Athletics: https://oldbullathletics.com/\nInstagram: https://www.instagram.com/oldbullathletics/?hl=en\nFacebook: https://www.facebook.com/OldBullAthleticsMiami/\nYouTube: https://www.youtube.com/channel/UC3qKguZFeAReN7yMkVfqyJw\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eFrankie Telfort, founder of Old Bull Athletics, joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn More About Old Bull Athletics: \u003ca href=\"https://oldbullathletics.com/\" rel=\"nofollow\"\u003ehttps://oldbullathletics.com/\u003c/a\u003e\u003cbr\u003e\nInstagram: \u003ca href=\"https://www.instagram.com/oldbullathletics/?hl=en\" rel=\"nofollow\"\u003ehttps://www.instagram.com/oldbullathletics/?hl=en\u003c/a\u003e\u003cbr\u003e\nFacebook: \u003ca href=\"https://www.facebook.com/OldBullAthleticsMiami/\" rel=\"nofollow\"\u003ehttps://www.facebook.com/OldBullAthleticsMiami/\u003c/a\u003e\u003cbr\u003e\nYouTube: \u003ca href=\"https://www.youtube.com/channel/UC3qKguZFeAReN7yMkVfqyJw\" rel=\"nofollow\"\u003ehttps://www.youtube.com/channel/UC3qKguZFeAReN7yMkVfqyJw\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Frankie Telfort, founder of Old Bull Athletics, joins the show.","date_published":"2023-09-12T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/e60b46fa-80cf-43dc-a32c-2cac8661b0c1.mp3","mime_type":"audio/mpeg","size_in_bytes":46352213,"duration_in_seconds":1897}]},{"id":"f587733a-a7c6-4c09-b5b4-305768991be6","title":"EP. 21 - Dave Arbetter of Arbetter Hot Dogs | A Miami Landmark","url":"https://thehappycustomerchannel.fireside.fm/21","content_text":"Dave Arbetter, owner of Arbetter Hot Dogs, joins the show.\n\nLearn More About Arbetter Hot Dogs: https://arbetterhotdogs.com/index.html\nInstagram: https://www.instagram.com/arbetterhotdogs/\nFacebook: https://www.facebook.com/arbettershotdogs\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eDave Arbetter, owner of Arbetter Hot Dogs, joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn More About Arbetter Hot Dogs: \u003ca href=\"https://arbetterhotdogs.com/index.html\" rel=\"nofollow\"\u003ehttps://arbetterhotdogs.com/index.html\u003c/a\u003e\u003cbr\u003e\nInstagram: \u003ca href=\"https://www.instagram.com/arbetterhotdogs/\" rel=\"nofollow\"\u003ehttps://www.instagram.com/arbetterhotdogs/\u003c/a\u003e\u003cbr\u003e\nFacebook: \u003ca href=\"https://www.facebook.com/arbettershotdogs\" rel=\"nofollow\"\u003ehttps://www.facebook.com/arbettershotdogs\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Dave Arbetter, owner of Arbetter Hot Dogs, joins the show.","date_published":"2023-08-30T06:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/f587733a-a7c6-4c09-b5b4-305768991be6.mp3","mime_type":"audio/mpeg","size_in_bytes":68125328,"duration_in_seconds":2805}]},{"id":"cccb6d7f-060f-4a6c-aa78-19f67c65a9d1","title":"EP. 20 - The Business of Lionel Messi | Carlos Barquero and Gonzalo Di Paolo of Inktel","url":"https://thehappycustomerchannel.fireside.fm/20","content_text":"Carlos Barquero and Gonzalo Di Paolo of Inktel join the show to discuss the business of Lionel Messi.\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eCarlos Barquero and Gonzalo Di Paolo of Inktel join the show to discuss the business of Lionel Messi.\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Carlos Barquero and Gonzalo Di Paolo of Inktel join the show to discuss the business of Lionel Messi.","date_published":"2023-08-18T11:30:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/cccb6d7f-060f-4a6c-aa78-19f67c65a9d1.mp3","mime_type":"audio/mpeg","size_in_bytes":44851773,"duration_in_seconds":1836}]},{"id":"e1b5c50e-926d-4503-b38e-f2892971de61","title":"EP. 19 - Nelio Cuomo Costa of CCW - Coastal Championship Wrestling | The Business of Pro Wrestling","url":"https://thehappycustomerchannel.fireside.fm/19","content_text":"Nelio Cuomo Costa of CCW - Coastal Championship Wrestling, joins the show.\n\nLearn More About CCW - Coastal Championship Wrestling: https://www.coastalchampionshipwrestlingfl.com/\nInstagram: https://www.instagram.com/ccwalivetv/\nFacebook: https://www.facebook.com/CCWAliveTV\nTikTok: https://www.tiktok.com/@ccwalivetv\n\nShow Sponsors:\nBuena Vista Creative: https://www.buenavistacreative.com\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nThe Happy Customer Channel: https://thehappycustomerchannel.com\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.","content_html":"\u003cp\u003eNelio Cuomo Costa of CCW - Coastal Championship Wrestling, joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn More About CCW - Coastal Championship Wrestling: \u003ca href=\"https://www.coastalchampionshipwrestlingfl.com/\" rel=\"nofollow\"\u003ehttps://www.coastalchampionshipwrestlingfl.com/\u003c/a\u003e\u003cbr\u003e\nInstagram: \u003ca href=\"https://www.instagram.com/ccwalivetv/\" rel=\"nofollow\"\u003ehttps://www.instagram.com/ccwalivetv/\u003c/a\u003e\u003cbr\u003e\nFacebook: \u003ca href=\"https://www.facebook.com/CCWAliveTV\" rel=\"nofollow\"\u003ehttps://www.facebook.com/CCWAliveTV\u003c/a\u003e\u003cbr\u003e\nTikTok: \u003ca href=\"https://www.tiktok.com/@ccwalivetv\" rel=\"nofollow\"\u003ehttps://www.tiktok.com/@ccwalivetv\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsors:\u003cbr\u003e\nBuena Vista Creative: \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e\u003cbr\u003e\nA Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eThe Happy Customer Channel: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.\u003c/p\u003e","summary":"Nelio Cuomo Costa of CCW - Coastal Championship Wrestling, joins the show.","date_published":"2023-08-03T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/e1b5c50e-926d-4503-b38e-f2892971de61.mp3","mime_type":"audio/mpeg","size_in_bytes":84829236,"duration_in_seconds":3500}]},{"id":"40d5118a-dbf0-4eb4-9b02-0514863f9388","title":"EP. 18 - Shark Week Special | Robert Ramos \u0026 Pedro Gomez, Filmmakers of South Beach Shark Club","url":"https://thehappycustomerchannel.fireside.fm/18","content_text":"Robert Ramos \u0026amp; Pedro Gomez, Filmmakers of South Beach Shark Club, join the show.\n\nLearn More About South Beach Shark Club: https://www.southbeachsharkclub.com/\nIMDB: https://www.imdb.com/title/tt18968266/\nInstagram: https://www.instagram.com/southbeachsharkclub/?hl=en\nFacebook: https://www.facebook.com/SouthBeachSharkClub\nTikTok: https://www.tiktok.com/@southbeachsharkclub\nYouTube: https://www.youtube.com/channel/UCEp5wJC8DU2debg8QcRPNpw","content_html":"\u003cp\u003eRobert Ramos \u0026amp; Pedro Gomez, Filmmakers of South Beach Shark Club, join the show.\u003c/p\u003e\n\n\u003cp\u003eLearn More About South Beach Shark Club: \u003ca href=\"https://www.southbeachsharkclub.com/\" rel=\"nofollow\"\u003ehttps://www.southbeachsharkclub.com/\u003c/a\u003e\u003cbr\u003e\nIMDB: \u003ca href=\"https://www.imdb.com/title/tt18968266/\" rel=\"nofollow\"\u003ehttps://www.imdb.com/title/tt18968266/\u003c/a\u003e\u003cbr\u003e\nInstagram: \u003ca href=\"https://www.instagram.com/southbeachsharkclub/?hl=en\" rel=\"nofollow\"\u003ehttps://www.instagram.com/southbeachsharkclub/?hl=en\u003c/a\u003e\u003cbr\u003e\nFacebook: \u003ca href=\"https://www.facebook.com/SouthBeachSharkClub\" rel=\"nofollow\"\u003ehttps://www.facebook.com/SouthBeachSharkClub\u003c/a\u003e\u003cbr\u003e\nTikTok: \u003ca href=\"https://www.tiktok.com/@southbeachsharkclub\" rel=\"nofollow\"\u003ehttps://www.tiktok.com/@southbeachsharkclub\u003c/a\u003e\u003cbr\u003e\nYouTube: \u003ca href=\"https://www.youtube.com/channel/UCEp5wJC8DU2debg8QcRPNpw\" rel=\"nofollow\"\u003ehttps://www.youtube.com/channel/UCEp5wJC8DU2debg8QcRPNpw\u003c/a\u003e\u003c/p\u003e","summary":"Robert Ramos \u0026 Pedro Gomez, Filmmakers of South Beach Shark Club, join the show.","date_published":"2023-07-24T09:30:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/40d5118a-dbf0-4eb4-9b02-0514863f9388.mp3","mime_type":"audio/mpeg","size_in_bytes":58966455,"duration_in_seconds":2403}]},{"id":"11f32642-951c-4892-b56e-bb686df954ca","title":"EP. 17 - Rich Levy of Butter and Vine | Recipes for Restaurant Customer Success","url":"https://thehappycustomerchannel.fireside.fm/17","content_text":"Rich Levy of Butter and Vine, joins the show.\n\nLearn More About Butter and Vine: https://butterandvine.com/\nInstagram: https://www.instagram.com/butterandvine/\nFacebook: https://www.facebook.com/butterandvine\nTikTok: https://www.tiktok.com/@butterandvine","content_html":"\u003cp\u003eRich Levy of Butter and Vine, joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn More About Butter and Vine: \u003ca href=\"https://butterandvine.com/\" rel=\"nofollow\"\u003ehttps://butterandvine.com/\u003c/a\u003e\u003cbr\u003e\nInstagram: \u003ca href=\"https://www.instagram.com/butterandvine/\" rel=\"nofollow\"\u003ehttps://www.instagram.com/butterandvine/\u003c/a\u003e\u003cbr\u003e\nFacebook: \u003ca href=\"https://www.facebook.com/butterandvine\" rel=\"nofollow\"\u003ehttps://www.facebook.com/butterandvine\u003c/a\u003e\u003cbr\u003e\nTikTok: \u003ca href=\"https://www.tiktok.com/@butterandvine\" rel=\"nofollow\"\u003ehttps://www.tiktok.com/@butterandvine\u003c/a\u003e\u003c/p\u003e","summary":"Rich Levy of Butter and Vine, joins the show.","date_published":"2023-07-13T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/11f32642-951c-4892-b56e-bb686df954ca.mp3","mime_type":"audio/mpeg","size_in_bytes":61563175,"duration_in_seconds":2533}]},{"id":"5dae07e2-e2a6-4037-b879-5992fd496319","title":"EP. 16 - Dr. Carlos De La Hoz of NeoMedicine Institute | Alternative \u0026 Holistic Health Service","url":"https://thehappycustomerchannel.fireside.fm/16","content_text":"Dr. Carlos De La Hoz, Founder of NeoMedicine Institute, joins the show.\n\nLearn More About NeoMedicine Institute: https://www.neomedicineinstitute.com/\nInstagram: https://www.instagram.com/neomedinstitute/\nFacebook: https://www.facebook.com/Neomedicineinstitute/\nYouTube: https://www.youtube.com/@neomedicineinstitute1434","content_html":"\u003cp\u003eDr. Carlos De La Hoz, Founder of NeoMedicine Institute, joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn More About NeoMedicine Institute: \u003ca href=\"https://www.neomedicineinstitute.com/\" rel=\"nofollow\"\u003ehttps://www.neomedicineinstitute.com/\u003c/a\u003e\u003cbr\u003e\nInstagram: \u003ca href=\"https://www.instagram.com/neomedinstitute/\" rel=\"nofollow\"\u003ehttps://www.instagram.com/neomedinstitute/\u003c/a\u003e\u003cbr\u003e\nFacebook: \u003ca href=\"https://www.facebook.com/Neomedicineinstitute/\" rel=\"nofollow\"\u003ehttps://www.facebook.com/Neomedicineinstitute/\u003c/a\u003e\u003cbr\u003e\nYouTube: \u003ca href=\"https://www.youtube.com/@neomedicineinstitute1434\" rel=\"nofollow\"\u003ehttps://www.youtube.com/@neomedicineinstitute1434\u003c/a\u003e\u003c/p\u003e","summary":"Dr. Carlos De La Hoz, Founder of NeoMedicine Institute, joins the show.","date_published":"2023-07-06T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/5dae07e2-e2a6-4037-b879-5992fd496319.mp3","mime_type":"audio/mpeg","size_in_bytes":50776417,"duration_in_seconds":2078}]},{"id":"c342fad3-2db7-42cd-8b63-37df998c3e0b","title":"EP. 11 - SOCAP Spring Symposium Podcast Booth '23 | Rob Seaver and Michele A. Shuster of PACE","url":"https://thehappycustomerchannel.fireside.fm/robseaver","content_text":"Rob Seaver and Michele A. Shuster of PACE, join the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\n\nLearn More\nPACE: https://paceassociation.org/\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eRob Seaver and Michele A. Shuster of PACE, join the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nPACE: \u003ca href=\"https://paceassociation.org/\" rel=\"nofollow\"\u003ehttps://paceassociation.org/\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"Rob Seaver and Michele A. Shuster of PACE, join the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.","date_published":"2023-06-30T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/c342fad3-2db7-42cd-8b63-37df998c3e0b.mp3","mime_type":"audio/mpeg","size_in_bytes":26710506,"duration_in_seconds":1111}]},{"id":"7fbf7344-6ab8-4820-8742-66bfe966a85c","title":"EP. 10 - SOCAP Spring Symposium Podcast Booth '23 | Nicole Nutile of Wiley","url":"https://thehappycustomerchannel.fireside.fm/nicolenutile","content_text":"Nicole Nutile, Client Success and Customer Experience Manager at Wiley, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\n\nLearn More\nWiley: https://www.wiley.com/en-us\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eNicole Nutile, Client Success and Customer Experience Manager at Wiley, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nWiley: \u003ca href=\"https://www.wiley.com/en-us\" rel=\"nofollow\"\u003ehttps://www.wiley.com/en-us\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"Nicole Nutile, Client Success and Customer Experience Manager at Wiley, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.","date_published":"2023-06-28T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/7fbf7344-6ab8-4820-8742-66bfe966a85c.mp3","mime_type":"audio/mpeg","size_in_bytes":8370060,"duration_in_seconds":347}]},{"id":"647c90df-87e0-43df-92c8-de6e13bc4a54","title":"EP. 9 - SOCAP Spring Symposium Podcast Booth '23 | Chris Drury of Blount Fine Foods","url":"https://thehappycustomerchannel.fireside.fm/chrisdrury","content_text":"Chris Drury, Director of Consumer Care at Blount Fine Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\n\nLearn More\nBlount Fine Foods: https://www.blountfinefoods.com/\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eChris Drury, Director of Consumer Care at Blount Fine Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nBlount Fine Foods: \u003ca href=\"https://www.blountfinefoods.com/\" rel=\"nofollow\"\u003ehttps://www.blountfinefoods.com/\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"Chris Drury, Director of Consumer Care at Blount Fine Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.","date_published":"2023-06-23T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/647c90df-87e0-43df-92c8-de6e13bc4a54.mp3","mime_type":"audio/mpeg","size_in_bytes":10153128,"duration_in_seconds":419}]},{"id":"ca8f97fc-a34c-4a3b-a961-36b87e97aaab","title":"EP. 15 - Luis \"Wicho\" Hernandez of Coastal Wealth | Business Lessons from the Dugout","url":"https://thehappycustomerchannel.fireside.fm/15","content_text":"Luis \"Wicho\" Hernandez, Partner at Coastal Wealth and Broadcaster for University of Miami Baseball, joins the show.\n\nLearn More About Coastal Wealth:\nhttps://coastalwealth.com/","content_html":"\u003cp\u003eLuis \u0026quot;Wicho\u0026quot; Hernandez, Partner at Coastal Wealth and Broadcaster for University of Miami Baseball, joins the show.\u003c/p\u003e\n\n\u003cp\u003eLearn More About Coastal Wealth:\u003cbr\u003e\n\u003ca href=\"https://coastalwealth.com/\" rel=\"nofollow\"\u003ehttps://coastalwealth.com/\u003c/a\u003e\u003c/p\u003e","summary":"Luis \"Wicho\" Hernandez, Partner at Coastal Wealth and Broadcaster for University of Miami Baseball, joins the show.","date_published":"2023-06-21T11:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/ca8f97fc-a34c-4a3b-a961-36b87e97aaab.mp3","mime_type":"audio/mpeg","size_in_bytes":57442899,"duration_in_seconds":2358}]},{"id":"f65552b8-7a80-4a38-b4aa-d208a247c732","title":"EP. 8 - SOCAP Spring Symposium Podcast Booth '23 | John M. Calhoun of McKee Foods","url":"https://thehappycustomerchannel.fireside.fm/johncalhoun","content_text":"John M. Calhoun, Consumer Affairs Manager at McKee Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\n\nLearn More\nMcKee Foods: https://www.mckeefoods.com/www\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eJohn M. Calhoun, Consumer Affairs Manager at McKee Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nMcKee Foods: \u003ca href=\"https://www.mckeefoods.com/www\" rel=\"nofollow\"\u003ehttps://www.mckeefoods.com/www\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"John M. Calhoun, Consumer Affairs Manager at McKee Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.","date_published":"2023-06-21T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/f65552b8-7a80-4a38-b4aa-d208a247c732.mp3","mime_type":"audio/mpeg","size_in_bytes":8174491,"duration_in_seconds":338}]},{"id":"d9fb984f-db55-4157-9d81-1f096df61ec9","title":"EP. 7 - SOCAP Spring Symposium Podcast Booth '23 | Joe Mazur of Michelin Tires","url":"https://thehappycustomerchannel.fireside.fm/joemazur","content_text":"Joe Mazur, Director of Consumer Care at Michelin Tires, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\n\nLearn More\nMichelin Tires: https://www.michelinman.com/\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eJoe Mazur, Director of Consumer Care at Michelin Tires, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nMichelin Tires: \u003ca href=\"https://www.michelinman.com/\" rel=\"nofollow\"\u003ehttps://www.michelinman.com/\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"Joe Mazur, Director of Consumer Care at Michelin Tires, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.","date_published":"2023-06-16T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/d9fb984f-db55-4157-9d81-1f096df61ec9.mp3","mime_type":"audio/mpeg","size_in_bytes":14106308,"duration_in_seconds":584}]},{"id":"b1f1efd7-4c7b-47b3-b840-eb39facfe716","title":"EP. 6 - SOCAP Spring Symposium Podcast Booth '23 | Jill DeLong of The Hershey Company","url":"https://thehappycustomerchannel.fireside.fm/jilldelong","content_text":"Jill DeLong, Global Consumer Relations Manger at The Hershey Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\n\nLearn More\nThe Hershey Company: https://www.thehersheycompany.com/en_us/home.html\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eJill DeLong, Global Consumer Relations Manger at The Hershey Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nThe Hershey Company: \u003ca href=\"https://www.thehersheycompany.com/en_us/home.html\" rel=\"nofollow\"\u003ehttps://www.thehersheycompany.com/en_us/home.html\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"Jill DeLong, Global Consumer Relations Manger at The Hershey Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.","date_published":"2023-06-14T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/b1f1efd7-4c7b-47b3-b840-eb39facfe716.mp3","mime_type":"audio/mpeg","size_in_bytes":13244502,"duration_in_seconds":537}]},{"id":"13dea5fc-187f-4f59-9f68-08967a580f42","title":"EP. 5 - SOCAP Spring Symposium Podcast Booth '23 | Lisa Diehl of Freshpet","url":"https://thehappycustomerchannel.fireside.fm/lisadiehl","content_text":"Lisa Diehl, Consumer Care Director at Freshpet, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\n\nLearn More\nFreshpet: https://freshpet.com/#/\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eLisa Diehl, Consumer Care Director at Freshpet, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nFreshpet: \u003ca href=\"https://freshpet.com/#/\" rel=\"nofollow\"\u003ehttps://freshpet.com/#/\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"Lisa Diehl, Consumer Care Director at Freshpet, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.","date_published":"2023-06-09T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/13dea5fc-187f-4f59-9f68-08967a580f42.mp3","mime_type":"audio/mpeg","size_in_bytes":23000176,"duration_in_seconds":936}]},{"id":"537f5bb2-1c62-488e-a0c8-2c4dbd1d042b","title":"EP. 4 - SOCAP Spring Symposium Podcast Booth '23 | Lisa Oswald of Travelzoo","url":"https://thehappycustomerchannel.fireside.fm/lisaoswald","content_text":"Lisa Oswald, Senior Vice President, Global Head of Consumer Service at Travelzoo, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\n\nLearn More\nTravelzoo: https://www.travelzoo.com/\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eLisa Oswald, Senior Vice President, Global Head of Consumer Service at Travelzoo, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nTravelzoo: \u003ca href=\"https://www.travelzoo.com/\" rel=\"nofollow\"\u003ehttps://www.travelzoo.com/\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"Lisa Oswald, Senior Vice President, Global Head of Consumer Service at Travelzoo, joins the SOCAP Spring Symposium Podcast Booth.","date_published":"2023-06-07T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/537f5bb2-1c62-488e-a0c8-2c4dbd1d042b.mp3","mime_type":"audio/mpeg","size_in_bytes":23534742,"duration_in_seconds":961}]},{"id":"e89ff0e0-3580-4b73-b442-d8c6785904f8","title":"EP. 3 - SOCAP Spring Symposium Podcast Booth '23 | Rakeb Araya of General Mills","url":"https://thehappycustomerchannel.fireside.fm/rakebaraya","content_text":"Rakeb Araya, Systems Project Manager/Operations Manager at General Mills, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\n\nLearn More\nGeneral Mills: https://www.generalmills.com/\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eRakeb Araya, Systems Project Manager/Operations Manager at General Mills, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nGeneral Mills: \u003ca href=\"https://www.generalmills.com/\" rel=\"nofollow\"\u003ehttps://www.generalmills.com/\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"Rakeb Araya, Systems Project Manager/Operations Manager at General Mills, joins the SOCAP Spring Symposium Podcast Booth.","date_published":"2023-06-02T08:45:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/e89ff0e0-3580-4b73-b442-d8c6785904f8.mp3","mime_type":"audio/mpeg","size_in_bytes":19886556,"duration_in_seconds":822}]},{"id":"8cf5ae8f-4d8e-474c-b06d-a59e29e9c449","title":"EP. 2 - SOCAP Spring Symposium Podcast Booth '23 | Nathan Bobay of Delta Faucet Company","url":"https://thehappycustomerchannel.fireside.fm/nathanbobay","content_text":"Nathan Bobay, Senior Manager, Customer Solutions at Delta Faucet Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\n\nLearn More\nDelta Faucet Company: https://www.deltafaucet.com/\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eNathan Bobay, Senior Manager, Customer Solutions at Delta Faucet Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nDelta Faucet Company: \u003ca href=\"https://www.deltafaucet.com/\" rel=\"nofollow\"\u003ehttps://www.deltafaucet.com/\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"Nathan Bobay, Senior Manager, Customer Solutions at Delta Faucet Company, joins the SOCAP Spring Symposium Podcast Booth.","date_published":"2023-05-31T09:30:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/8cf5ae8f-4d8e-474c-b06d-a59e29e9c449.mp3","mime_type":"audio/mpeg","size_in_bytes":17523679,"duration_in_seconds":729}]},{"id":"e08404f7-0753-4be6-8f03-043ddd0e205c","title":"EP. 1 - SOCAP Spring Symposium Podcast Booth '23 | Cathy Guidi-Scherm of Campbell's","url":"https://thehappycustomerchannel.fireside.fm/cathyguidi-scherm","content_text":"Cathy Guidi-Scherm, Consumer Care Operations Manager of Campbell's Soup, joins the SOCAP Spring Symposium Podcast Booth.\n\nLearn More\nCampbell's: https://www.campbells.com/\nSOCAP International: https://socap.org/\n\nShow Sponsor:\nInktel Contact Center Solutions: https://www.inktel.com\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.","content_html":"\u003cp\u003eCathy Guidi-Scherm, Consumer Care Operations Manager of Campbell\u0026#39;s Soup, joins the SOCAP Spring Symposium Podcast Booth.\u003c/p\u003e\n\n\u003cp\u003eLearn More\u003cbr\u003e\nCampbell\u0026#39;s: \u003ca href=\"https://www.campbells.com/\" rel=\"nofollow\"\u003ehttps://www.campbells.com/\u003c/a\u003e\u003cbr\u003e\nSOCAP International: \u003ca href=\"https://socap.org/\" rel=\"nofollow\"\u003ehttps://socap.org/\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eShow Sponsor:\u003cbr\u003e\nInktel Contact Center Solutions: \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e\u003cbr\u003e\nA Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e","summary":"Cathy Guidi-Scherm, Consumer Care Operations Manager of Campbell's Soup, joins the SOCAP Spring Symposium Podcast Booth.","date_published":"2023-05-24T08:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/e08404f7-0753-4be6-8f03-043ddd0e205c.mp3","mime_type":"audio/mpeg","size_in_bytes":13839342,"duration_in_seconds":575}]},{"id":"58586c88-0e15-49f2-a9fa-20370d1ef82a","title":"EP. 14 - Luis Gonzalez of The City of West Palm Beach Fire Rescue | Customer Service to Firefighting","url":"https://thehappycustomerchannel.fireside.fm/14","content_text":"Luis is a former Customer Service BPO Executive with over 20 years of experience working in the Contact Center Industry. Learn how servicing clients, customers and the community as a Former Business Executive and Firefighter, overlap in many ways as Luis shares his insights and best practices for a successful career and fulfilling life. ","content_html":"\u003cp\u003eLuis is a former Customer Service BPO Executive with over 20 years of experience working in the Contact Center Industry. Learn how servicing clients, customers and the community as a Former Business Executive and Firefighter, overlap in many ways as Luis shares his insights and best practices for a successful career and fulfilling life. \u003c/p\u003e","summary":"Luis Gonzalez, a Firefighter for The City of West Palm Beach, joins us on The Happy Customer Channel.","date_published":"2023-04-27T10:30:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/58586c88-0e15-49f2-a9fa-20370d1ef82a.mp3","mime_type":"audio/mpeg","size_in_bytes":55517281,"duration_in_seconds":2283}]},{"id":"cc2127aa-413a-4bf8-a8fa-f8a3487815e0","title":"EP. 13 - Ajay Goel of GMass | Email Marketing \u0026 Customer Acquisition","url":"https://thehappycustomerchannel.fireside.fm/13","content_text":"On this episode we sit down with our good friend Ajay Goel, Founder of GMass. Ajay has been developing email sending software for 20 years and is a pioneer and influencer in email marketing. Listen to this awesome interview to learn about Ajay’s journey in finding and building GMass, and his thoughts on email marketing, customer acquisition, spam, AI, and more!","content_html":"\u003cp\u003eOn this episode we sit down with our good friend Ajay Goel, Founder of GMass. Ajay has been developing email sending software for 20 years and is a pioneer and influencer in email marketing. Listen to this awesome interview to learn about Ajay’s journey in finding and building GMass, and his thoughts on email marketing, customer acquisition, spam, AI, and more!\u003c/p\u003e","summary":"On this episode we sit down with our good friend Ajay Goel, Founder of GMass.","date_published":"2023-04-20T12:15:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/cc2127aa-413a-4bf8-a8fa-f8a3487815e0.mp3","mime_type":"audio/mpeg","size_in_bytes":48028943,"duration_in_seconds":1972}]},{"id":"0323a42a-3cd7-4070-b154-772d59d64528","title":"EP. 12 - Austin Kreinz of Atomix Logistics | Third-Party Logistics Keys to Success","url":"https://thehappycustomerchannel.fireside.fm/12","content_text":"Austin Kreinz is the Founder and CEO of Atomix Logistics, a Third-Party Logistics Provider. In this insightful episode, Austin opens up about Atomix business, technology, operation and customer innovation and keys to being successful in the 3PL industry. He also shares his personal entrepreneurial journey of starting Atomix, and his principles and practices to running a successful company.  \n\nFor more information visit: www.atomixlogistics.com/","content_html":"\u003cp\u003eAustin Kreinz is the Founder and CEO of Atomix Logistics, a Third-Party Logistics Provider. In this insightful episode, Austin opens up about Atomix business, technology, operation and customer innovation and keys to being successful in the 3PL industry. He also shares his personal entrepreneurial journey of starting Atomix, and his principles and practices to running a successful company.  \u003c/p\u003e\n\n\u003cp\u003eFor more information visit: \u003ca href=\"http://www.atomixlogistics.com/\" rel=\"nofollow\"\u003ewww.atomixlogistics.com/\u003c/a\u003e\u003c/p\u003e","summary":"Austin Kreinz is the Founder and CEO of Atomix Logistics, a Third-Party Logistics Provider. In this insightful episode, Austin opens up about Atomix business, technology, operation and customer innovation and keys to being successful in the 3PL industry.","date_published":"2023-04-12T11:45:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/0323a42a-3cd7-4070-b154-772d59d64528.mp3","mime_type":"audio/mpeg","size_in_bytes":68687788,"duration_in_seconds":2831}]},{"id":"0a7323de-1a30-4eec-a825-bcfd001e43bb","title":"EP. 11 - Staff Sgt. Sarah Ralph of the U.S. Marine Corps | Recruiting for the U.S. Marine Corps","url":"https://thehappycustomerchannel.fireside.fm/11","content_text":"Looking to join the U.S. Marine Corps, but not sure where to start? In this interview, we chat with a seasoned Marine, who shares valuable insights and tips for those considering a career in the military. From how to research job opportunities within the U.S. Marine Corps, to tips for preparing for the ASVAB standardized test, this interview covers all the bases. Plus, learn about the different roles and opportunities available within the Marines, beyond the typical infantry stereotypes. Whether you're a woman considering a male-dominated field or just feeling nervous about taking the first step, this interview is a must-watch for anyone interested in joining the Marines.\n\nAbout The Happy Customer Channel:\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \nFor more information, please visit:\nhttps://thehappycustomerchannel.com\n\nOur Sponsors:\nBuena Vista Creative:\nBuena Vista Creative is a Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nVisit https://www.buenavistacreative.com for more information\n\nInktel Contact Center Solutions:\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nWhat makes us different is our passion.\n\nVisit https://www.inktel.com for more information","content_html":"\u003cp\u003eLooking to join the U.S. Marine Corps, but not sure where to start? In this interview, we chat with a seasoned Marine, who shares valuable insights and tips for those considering a career in the military. From how to research job opportunities within the U.S. Marine Corps, to tips for preparing for the ASVAB standardized test, this interview covers all the bases. Plus, learn about the different roles and opportunities available within the Marines, beyond the typical infantry stereotypes. Whether you\u0026#39;re a woman considering a male-dominated field or just feeling nervous about taking the first step, this interview is a must-watch for anyone interested in joining the Marines.\u003c/p\u003e\n\n\u003cp\u003eAbout The Happy Customer Channel:\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \u003cbr\u003e\nFor more information, please visit:\u003cbr\u003e\n\u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eOur Sponsors:\u003cbr\u003e\nBuena Vista Creative:\u003cbr\u003e\nBuena Vista Creative is a Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e for more information\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions:\u003cbr\u003e\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eWhat makes us different is our passion.\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e for more information\u003c/p\u003e","summary":"Looking to join the U.S. Marine Corps, but not sure where to start? In this interview, we chat with a seasoned Marine, who shares valuable insights and tips for those considering a career in the military. From how to research job opportunities within the U.S. Marine Corps, to tips for preparing for the ASVAB standardized test, this interview covers all the bases. Plus, learn about the different roles and opportunities available within the Marines, beyond the typical infantry stereotypes. Whether you're a woman considering a male-dominated field or just feeling nervous about taking the first step, this interview is a must-watch for anyone interested in joining the Marines.","date_published":"2023-04-05T10:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/0a7323de-1a30-4eec-a825-bcfd001e43bb.mp3","mime_type":"audio/mpeg","size_in_bytes":46467584,"duration_in_seconds":1906}]},{"id":"e505aed0-71de-469b-a55a-fcd6dec72a9b","title":"EP. 10 - Sergio Rodriguez of Bare Knuckle Fighting Championship | Building a Combat Sports Brand","url":"https://thehappycustomerchannel.fireside.fm/10","content_text":"In this episode of The Happy Customer Channel, host Dan Arriola, President of Inktel Contact Center Solutions, sits down with Sergio Rodriguez, a representative from the Bare Knuckle Fighting Championship, to discuss their unique approach to customer satisfaction. With a focus on transparency and accountability, BKFC has quickly become a fan favorite in the combat sports industry.\n\nSergio delves into the various strategies that BKFC has implemented to build a loyal customer base, including innovative marketing techniques and a commitment to delivering a high-quality product. He also shares the challenges they faced in the early days of the organization and how they overcame them to achieve their current success.\n\nJoin us for an insightful and inspiring conversation with one of the leading voices in the world of combat sports, as we uncover the secrets to creating a happy and satisfied customer base.\n\nAbout The Happy Customer Channel:\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \nFor more information, please visit:\n\nhttps://thehappycustomerchannel.com","content_html":"\u003cp\u003eIn this episode of The Happy Customer Channel, host Dan Arriola, President of Inktel Contact Center Solutions, sits down with Sergio Rodriguez, a representative from the Bare Knuckle Fighting Championship, to discuss their unique approach to customer satisfaction. With a focus on transparency and accountability, BKFC has quickly become a fan favorite in the combat sports industry.\u003c/p\u003e\n\n\u003cp\u003eSergio delves into the various strategies that BKFC has implemented to build a loyal customer base, including innovative marketing techniques and a commitment to delivering a high-quality product. He also shares the challenges they faced in the early days of the organization and how they overcame them to achieve their current success.\u003c/p\u003e\n\n\u003cp\u003eJoin us for an insightful and inspiring conversation with one of the leading voices in the world of combat sports, as we uncover the secrets to creating a happy and satisfied customer base.\u003c/p\u003e\n\n\u003cp\u003eAbout The Happy Customer Channel:\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \u003cbr\u003e\nFor more information, please visit:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003c/p\u003e","summary":"In this episode of The Happy Customer Channel, host Dan Arriola, President of Inktel Contact Center Solutions, sits down with Sergio Rodriguez, a representative from the Bare Knuckle Fighting Championship, to discuss their unique approach to customer satisfaction. With a focus on transparency and accountability, BKFC has quickly become a fan favorite in the combat sports industry.","date_published":"2023-03-08T11:15:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/e505aed0-71de-469b-a55a-fcd6dec72a9b.mp3","mime_type":"audio/mpeg","size_in_bytes":50396389,"duration_in_seconds":2069}]},{"id":"734c45e2-2ecd-4cee-92f3-37f268f9c725","title":"EP. 9 - Amit Jagwani of Extreme Reach Payroll Solutions | Financing in Film \u0026 TV Production","url":"https://thehappycustomerchannel.fireside.fm/9","content_text":"Veteran Film \u0026amp; TV finance executive Amit Jagwai speaks to customer service \"expert\" Gio Pucinni about the ins and outs of having production companies, their crews, and big-name brand executives as customers. Deciding where to shoot a film, series, or commercial affects the bottom line tremendously, and navigating those logistics creates complexity on top of an already complex production plan. Learn how financial decisions and the role of production accountant is not something taught in school, but a craft onto itself that is essential to every production around the world.","content_html":"\u003cp\u003eVeteran Film \u0026amp; TV finance executive Amit Jagwai speaks to customer service \u0026quot;expert\u0026quot; Gio Pucinni about the ins and outs of having production companies, their crews, and big-name brand executives as customers. Deciding where to shoot a film, series, or commercial affects the bottom line tremendously, and navigating those logistics creates complexity on top of an already complex production plan. Learn how financial decisions and the role of production accountant is not something taught in school, but a craft onto itself that is essential to every production around the world.\u003c/p\u003e","summary":"Veteran Film \u0026 TV finance executive Amit Jagwai speaks to customer service \"expert\" Gio Pucinni about the ins and outs of having production companies, their crews, and big-name brand executives as customers. Deciding where to shoot a film, series, or commercial affects the bottom line tremendously, and navigating those logistics creates complexity on top of an already complex production plan. Learn how financial decisions and the role of production accountant is not something taught in school, but a craft onto itself that is essential to every production around the world.\r\n","date_published":"2023-02-22T11:45:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/734c45e2-2ecd-4cee-92f3-37f268f9c725.mp3","mime_type":"audio/mpeg","size_in_bytes":42687199,"duration_in_seconds":1762}]},{"id":"7a07fbc5-f3bb-42b8-892b-2f2a6e7ec793","title":"EP. 8 - Abel Sanchez of Miami Stadium | Building an Authentic Brand","url":"https://thehappycustomerchannel.fireside.fm/8","content_text":"Learn how Abel Sanchez built a following and loyal customer base for his apparel company after launching @miamistadium on Instagram, which featured in the beginning photos and tidbits on Miami culture. He sits down with Inktel President Dan Arriola to discuss the history of Miami, the Miami Stadium and its area, and how the Instagram community turned into a customer base.","content_html":"\u003cp\u003eLearn how Abel Sanchez built a following and loyal customer base for his apparel company after launching @miamistadium on Instagram, which featured in the beginning photos and tidbits on Miami culture. He sits down with Inktel President Dan Arriola to discuss the history of Miami, the Miami Stadium and its area, and how the Instagram community turned into a customer base.\u003c/p\u003e","summary":"Learn how Abel Sanchez built a following and loyal customer base for his apparel company after launching @miamistadium on Instagram, which featured in the beginning photos and tidbits on Miami culture. He sits down with Inktel President Dan Arriola to discuss the history of Miami, the Miami Stadium and its area, and how the Instagram community turned into a customer base.","date_published":"2023-02-09T11:30:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/7a07fbc5-f3bb-42b8-892b-2f2a6e7ec793.mp3","mime_type":"audio/mpeg","size_in_bytes":37053481,"duration_in_seconds":1513}]},{"id":"b68b8751-9aff-4440-9674-f73cd9b3e7ed","title":"EP. 7 - Tarek Moaz | Managing a Global Customer Service Workforce","url":"https://thehappycustomerchannel.fireside.fm/7","content_text":"More and more of the customer experience is being part of a global community of support agents. Is culture, language, and other differences a challenge or is it becoming less of an issue in particular countries? Tarek Moaz has over 20 years of experience with global call centers in various industries and sits down with Gio Puccini to discuss what those operations are like today and into the future.\n\nAbout The Happy Customer Channel:\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \nFor more information, please visit:\n\nhttps://thehappycustomerchannel.com\n\nOur Sponsors:\n\nBuena Vista Creative:\n\nBuena Vista Creative is a Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nVisit https://www.buenavistacreative.com for more information\n\nInktel Contact Center Solutions:\n\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nWhat makes us different is our passion.\n\nVisit https://www.inktel.com for more information","content_html":"\u003cp\u003eMore and more of the customer experience is being part of a global community of support agents. Is culture, language, and other differences a challenge or is it becoming less of an issue in particular countries? Tarek Moaz has over 20 years of experience with global call centers in various industries and sits down with Gio Puccini to discuss what those operations are like today and into the future.\u003c/p\u003e\n\n\u003cp\u003eAbout The Happy Customer Channel:\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \u003cbr\u003e\nFor more information, please visit:\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eOur Sponsors:\u003c/p\u003e\n\n\u003cp\u003eBuena Vista Creative:\u003c/p\u003e\n\n\u003cp\u003eBuena Vista Creative is a Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e for more information\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions:\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eWhat makes us different is our passion.\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e for more information\u003c/p\u003e","summary":"More and more of the customer experience is being part of a global community of support agents. Is culture, language, and other differences a challenge or is it becoming less of an issue in particular countries? Tarek Moaz has over 20 years of experience with global call centers in various industries and sits down with Gio Puccini to discuss what those operations are like today and into the future.","date_published":"2023-02-01T10:30:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/b68b8751-9aff-4440-9674-f73cd9b3e7ed.mp3","mime_type":"audio/mpeg","size_in_bytes":45210533,"duration_in_seconds":1867}]},{"id":"d2ed8a48-854b-4bed-83c0-a4810b518d36","title":"EP. 6 - Brandon Okpalobi of DIBIA Athletic/Dibia DREAM | Entrepreneurship in STEM/STEAM \u0026 Community","url":"https://thehappycustomerchannel.fireside.fm/6","content_text":"Brandon Okpalobi runs 3 organizations meant to teach and empower our community's youth. He is the CEO at DIBIA Athletic, Founder of Dibia DREAM, President of Siyanse and Hands-On STEM Host for Discovery Education. How did each organization, which each has different types of customers, take off and prosper? Brandon sits down with Gio Puccini to discuss how he convinced his customers to believe in him and his vision of helping the youth of today.\n\nAbout The Happy Customer Channel:\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \n\nFor more information, please visit: https://thehappycustomerchannel.com\n\nOur Sponsors:\n\nBuena Vista Creative:\n\nBuena Vista Creative is a Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\n\nVisit https://www.buenavistacreative.com for more information\n\nInktel Contact Center Solutions:\n\nInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\n\nWhat makes us different is our passion.\n\nVisit https://www.inktel.com for more information","content_html":"\u003cp\u003eBrandon Okpalobi runs 3 organizations meant to teach and empower our community\u0026#39;s youth. He is the CEO at DIBIA Athletic, Founder of Dibia DREAM, President of Siyanse and Hands-On STEM Host for Discovery Education. How did each organization, which each has different types of customers, take off and prosper? Brandon sits down with Gio Puccini to discuss how he convinced his customers to believe in him and his vision of helping the youth of today.\u003c/p\u003e\n\n\u003cp\u003eAbout The Happy Customer Channel:\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \u003c/p\u003e\n\n\u003cp\u003eFor more information, please visit: \u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eOur Sponsors:\u003c/p\u003e\n\n\u003cp\u003eBuena Vista Creative:\u003c/p\u003e\n\n\u003cp\u003eBuena Vista Creative is a Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers.\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://www.buenavistacreative.com\" rel=\"nofollow\"\u003ehttps://www.buenavistacreative.com\u003c/a\u003e for more information\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions:\u003c/p\u003e\n\n\u003cp\u003eInktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.\u003c/p\u003e\n\n\u003cp\u003eWhat makes us different is our passion.\u003c/p\u003e\n\n\u003cp\u003eVisit \u003ca href=\"https://www.inktel.com\" rel=\"nofollow\"\u003ehttps://www.inktel.com\u003c/a\u003e for more information\u003c/p\u003e","summary":"Brandon Okpalobi runs 3 organizations meant to teach and empower our community's youth. He is the CEO at DIBIA Athletic, Founder of Dibia DREAM, President of Siyanse and Hands-On STEM Host for Discovery Education. How did each organization, which each has different types of customers, take off and prosper? Brandon sits down with Gio Puccini to discuss how he convinced his customers to believe in him and his vision of helping the youth of today.","date_published":"2023-01-25T10:30:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/d2ed8a48-854b-4bed-83c0-a4810b518d36.mp3","mime_type":"audio/mpeg","size_in_bytes":48541797,"duration_in_seconds":2005}]},{"id":"6ebe000e-490e-443d-88b7-daac8ccf3447","title":"EP. 5 - Erwin Jacobo of Inktel/Buena Vista Creative | Sales, Sports, \u0026 Client Satisfaction","url":"https://thehappycustomerchannel.fireside.fm/5","content_text":"What does Sales, Sports, and Client Satisfaction have to do with each other? A lot more than you think. Listen to Erwin Jacobo explain how the lessons he's learned as a former professional baseball player trickle into his current role as a client satisfaction and business development director who handles some of the biggest brands in the world. \n\nAbout The Happy Customer Channel:\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \nFor more information, please visit:\nhttps://thehappycustomerchannel.comSponsored By:Buena Vista Creative: Miami's #1 Creative Marketing AgencyInktel Contact Center Solutions: Click here to add passion to your customer service","content_html":"\u003cp\u003eWhat does Sales, Sports, and Client Satisfaction have to do with each other? A lot more than you think. Listen to Erwin Jacobo explain how the lessons he\u0026#39;s learned as a former professional baseball player trickle into his current role as a client satisfaction and business development director who handles some of the biggest brands in the world. \u003c/p\u003e\n\n\u003cp\u003eAbout The Happy Customer Channel:\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \u003cbr\u003e\nFor more information, please visit:\u003cbr\u003e\n\u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003c/p\u003e\u003cp\u003eSponsored By:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003ca rel=\"nofollow\" href=\"https://www.buenavistacreative.com\"\u003eBuena Vista Creative\u003c/a\u003e: \u003ca rel=\"nofollow\" href=\"https://www.buenavistacreative.com\"\u003eMiami's #1 Creative Marketing Agency\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca rel=\"nofollow\" href=\"https://www.inktel.com/\"\u003eInktel Contact Center Solutions\u003c/a\u003e: \u003ca rel=\"nofollow\" href=\"https://www.inktel.com/\"\u003eClick here to add passion to your customer service\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e","summary":"What does Sales, Sports, and Client Satisfaction have to do with each other? A lot more than you think. Listen to Erwin Jacobo explain how the lessons he's learned as a former professional baseball player trickle into his current role as a client satisfaction and business development director who handles some of the biggest brands in the world. ","date_published":"2023-01-11T10:30:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/6ebe000e-490e-443d-88b7-daac8ccf3447.mp3","mime_type":"audio/mpeg","size_in_bytes":51703198,"duration_in_seconds":2138}]},{"id":"bf72af02-6559-48c0-82dd-82f60e9a6442","title":"EP. 4 - Ramon Martinez of Marriott Vacations Worldwide | Managing Customers In 24/7 Hospitality","url":"https://thehappycustomerchannel.fireside.fm/4","content_text":"In a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to the customer who may need different things depending on the time of day.\n\nAbout The Happy Customer Channel:\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \nFor more information, please visit:\nhttps://thehappycustomerchannel.comSponsored By:Inktel Contact Center Solutions: Click here to add passion to your customer serviceBuena Vista Creative: Miami's #1 Creative Marketing Agency","content_html":"\u003cp\u003eIn a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to the customer who may need different things depending on the time of day.\u003c/p\u003e\n\n\u003cp\u003eAbout The Happy Customer Channel:\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \u003cbr\u003e\nFor more information, please visit:\u003cbr\u003e\n\u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003c/p\u003e\u003cp\u003eSponsored By:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003ca rel=\"nofollow\" href=\"https://www.inktel.com/\"\u003eInktel Contact Center Solutions\u003c/a\u003e: \u003ca rel=\"nofollow\" href=\"https://www.inktel.com/\"\u003eClick here to add passion to your customer service\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca rel=\"nofollow\" href=\"https://www.buenavistacreative.com\"\u003eBuena Vista Creative\u003c/a\u003e: \u003ca rel=\"nofollow\" href=\"https://www.buenavistacreative.com\"\u003eMiami's #1 Creative Marketing Agency\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e","summary":"In a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to the customer who may need different things depending on the time of day.\r\n\r\nAbout The Happy Customer Channel:\r\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \r\nFor more information, please visit:\r\nhttps://thehappycustomerchannel.com","date_published":"2022-11-30T09:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/bf72af02-6559-48c0-82dd-82f60e9a6442.mp3","mime_type":"audio/mpeg","size_in_bytes":29415280,"duration_in_seconds":1205}]},{"id":"feb0d96f-58ef-42f9-8fa1-e828839a7fc8","title":"EP. 3 - David Finley of SPS Worldwide | Luxury Clients","url":"https://thehappycustomerchannel.fireside.fm/3","content_text":"Learn what it's like working with luxury brand clients with industry veteran David Finley of SPS Worldwide. They produce many of the storefront and retail displays for luxury fashion brands in New York, Miami, Los Angeles and all over the world. \n\nAbout The Happy Customer Channel:\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \nFor more information, please visit:\nhttps://thehappycustomerchannel.com\n\nAbout SPS Worldwide:\nhttps://www.spsworldwide.com/\nhttps://www.instagram.com/spsworldwide/Sponsored By:Inktel Contact Center Solutions: Click here to add passion to your customer serviceBuena Vista Creative: Miami's #1 Creative Marketing Agency","content_html":"\u003cp\u003eLearn what it\u0026#39;s like working with luxury brand clients with industry veteran David Finley of SPS Worldwide. They produce many of the storefront and retail displays for luxury fashion brands in New York, Miami, Los Angeles and all over the world. \u003c/p\u003e\n\n\u003cp\u003eAbout The Happy Customer Channel:\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \u003cbr\u003e\nFor more information, please visit:\u003cbr\u003e\n\u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eAbout SPS Worldwide:\u003cbr\u003e\n\u003ca href=\"https://www.spsworldwide.com/\" rel=\"nofollow\"\u003ehttps://www.spsworldwide.com/\u003c/a\u003e\u003cbr\u003e\n\u003ca href=\"https://www.instagram.com/spsworldwide/\" rel=\"nofollow\"\u003ehttps://www.instagram.com/spsworldwide/\u003c/a\u003e\u003c/p\u003e\u003cp\u003eSponsored By:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003ca rel=\"nofollow\" href=\"https://www.inktel.com/\"\u003eInktel Contact Center Solutions\u003c/a\u003e: \u003ca rel=\"nofollow\" href=\"https://www.inktel.com/\"\u003eClick here to add passion to your customer service\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca rel=\"nofollow\" href=\"https://www.buenavistacreative.com\"\u003eBuena Vista Creative\u003c/a\u003e: \u003ca rel=\"nofollow\" href=\"https://www.buenavistacreative.com\"\u003eMiami's #1 Creative Marketing Agency\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e","summary":"Learn what it's like working with luxury brand clients with industry veteran David Finley of SPS Worldwide. They produce many of the storefront and retail displays for luxury fashion brands in New York, Miami, Los Angeles and all over the world. ","date_published":"2022-11-09T13:00:00.000-05:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/feb0d96f-58ef-42f9-8fa1-e828839a7fc8.mp3","mime_type":"audio/mpeg","size_in_bytes":24345944,"duration_in_seconds":1008}]},{"id":"311cac61-2001-4cc6-bffe-e41b3709b0ac","title":"EP. 2 - Al D'Amico | How to deal with $htty Customers","url":"https://thehappycustomerchannel.fireside.fm/2","content_text":"How do you deal with customers who are being difficult? Learn tips and trade secrets from customer service representative Al D'Amico who has worked customer service for brands like American Express and The W Hotel. Bathtub filled with chocolate? Actresses who want to meet a panda in China? How do you deal with customers who want everything and want it now?Sponsored By:Inktel Contact Center Solutions: Click here to add passion to your customer serviceBuena Vista Creative: Miami's #1 Creative Marketing Agency","content_html":"\u003cp\u003eHow do you deal with customers who are being difficult? Learn tips and trade secrets from customer service representative Al D\u0026#39;Amico who has worked customer service for brands like American Express and The W Hotel. Bathtub filled with chocolate? Actresses who want to meet a panda in China? How do you deal with customers who want everything and want it now?\u003c/p\u003e\u003cp\u003eSponsored By:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003ca rel=\"nofollow\" href=\"https://www.inktel.com/\"\u003eInktel Contact Center Solutions\u003c/a\u003e: \u003ca rel=\"nofollow\" href=\"https://www.inktel.com/\"\u003eClick here to add passion to your customer service\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca rel=\"nofollow\" href=\"https://www.buenavistacreative.com\"\u003eBuena Vista Creative\u003c/a\u003e: \u003ca rel=\"nofollow\" href=\"https://www.buenavistacreative.com\"\u003eMiami's #1 Creative Marketing Agency\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e","summary":"How do you deal with customers who are being difficult? Learn tips and trade secrets from customer service representative Al D'Amico who has worked customer service for brands like American Express and The W Hotel. Bathtub filled with chocolate? Actresses who want to meet a panda in China? How do you deal with customers who want everything and want it now?","date_published":"2022-10-13T11:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/311cac61-2001-4cc6-bffe-e41b3709b0ac.mp3","mime_type":"audio/mpeg","size_in_bytes":13864075,"duration_in_seconds":1370}]},{"id":"063901ec-8ebb-43a4-a895-3f4e8d5f7816","title":"EP. 1 - Aurelio Giordano of Ace World Travel | A Great Customization Experience","url":"https://thehappycustomerchannel.fireside.fm/1","content_text":"About The Happy Customer Channel:\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \nFor more information, please visit:\nhttps://thehappycustomerchannel.com\n\nAbout Ace World Travel:\nAce World Travel is a full-service independent travel agency. We go above and beyond to make sure your experience is unique and memorable. Our dedicated 1-on-1 customer service ensures that all of your personal travel needs are not only heard, but met to the best of our capability.\n\nAll of our itineraries are custom built, guaranteeing your vacation will be one of a kind!\n\nWe also love to help organize your special event or occasion like anniversaries, honeymoons, family vacations, bachelor/bachelorette parties.....and more!\n\nWhatever your travel plans, from the simplest to the most complex, we’d love the opportunity to help you create a wonderful travel experience and will work diligently to get the best possible value for your travels. So the next time you’re thinking about traveling…“Don’t just book a trip…MAKE A MEMORY!”\n\nTo inquire about travel or to book Aurelio for a speaking appearance, please contact Ace World Travel\nEmail: requestinfo@aceworldtravel.com\nPhone: 347-915-4287\nFax: 888-331-4054Sponsored By:Inktel Contact Center Solutions: Click here to add passion to your customer serviceBuena Vista Creative: Miami's #1 Creative Marketing Agency","content_html":"\u003cp\u003eAbout The Happy Customer Channel:\u003cbr\u003e\nThe Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. \u003cbr\u003e\nFor more information, please visit:\u003cbr\u003e\n\u003ca href=\"https://thehappycustomerchannel.com\" rel=\"nofollow\"\u003ehttps://thehappycustomerchannel.com\u003c/a\u003e\u003c/p\u003e\n\n\u003cp\u003eAbout Ace World Travel:\u003cbr\u003e\nAce World Travel is a full-service independent travel agency. We go above and beyond to make sure your experience is unique and memorable. Our dedicated 1-on-1 customer service ensures that all of your personal travel needs are not only heard, but met to the best of our capability.\u003c/p\u003e\n\n\u003cp\u003eAll of our itineraries are custom built, guaranteeing your vacation will be one of a kind!\u003c/p\u003e\n\n\u003cp\u003eWe also love to help organize your special event or occasion like anniversaries, honeymoons, family vacations, bachelor/bachelorette parties.....and more!\u003c/p\u003e\n\n\u003cp\u003eWhatever your travel plans, from the simplest to the most complex, we’d love the opportunity to help you create a wonderful travel experience and will work diligently to get the best possible value for your travels. So the next time you’re thinking about traveling…“Don’t just book a trip…MAKE A MEMORY!”\u003c/p\u003e\n\n\u003cp\u003eTo inquire about travel or to book Aurelio for a speaking appearance, please contact Ace World Travel\u003cbr\u003e\nEmail: \u003ca href=\"mailto:requestinfo@aceworldtravel.com\" rel=\"nofollow\"\u003erequestinfo@aceworldtravel.com\u003c/a\u003e\u003cbr\u003e\nPhone: 347-915-4287\u003cbr\u003e\nFax: 888-331-4054\u003c/p\u003e\u003cp\u003eSponsored By:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003ca rel=\"nofollow\" href=\"https://www.inktel.com/\"\u003eInktel Contact Center Solutions\u003c/a\u003e: \u003ca rel=\"nofollow\" href=\"https://www.inktel.com/\"\u003eClick here to add passion to your customer service\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca rel=\"nofollow\" href=\"https://www.buenavistacreative.com\"\u003eBuena Vista Creative\u003c/a\u003e: \u003ca rel=\"nofollow\" href=\"https://www.buenavistacreative.com\"\u003eMiami's #1 Creative Marketing Agency\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e","summary":"Learn tips and trade secrets from award-winning travel agent and travel agency owner Aurelio Giordano from Ace World Travel. In this discussion, we learn how to customize the product to the customer's desires and how to react when things go wrong. What questions do you ask and how do you meet and then exceed your customer's expectations.","date_published":"2022-10-06T13:00:00.000-04:00","attachments":[{"url":"https://aphid.fireside.fm/d/1437767933/489767e6-b31f-4950-9a6f-924f30f46583/063901ec-8ebb-43a4-a895-3f4e8d5f7816.mp3","mime_type":"audio/mpeg","size_in_bytes":36422389,"duration_in_seconds":1512}]}]}